Support Board
Date/Time: Sat, 21 Dec 2024 18:28:42 +0000
Error jumping to date
View Count: 1138
| [2015-07-21 07:49:36] |
| User35549 - Posts: 6 |
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Hello! Yesterday I installed last version of sc 1269. I am trying to open my chartbooks but unsuccessfully. Program doesn't respond me at all. http://gyazo.com/8eed910337e0c89f2b001a3f1ee0ecfa the same with other chartbooks. http://gyazo.com/fdd24a832b6365f3daf0437912b6fa84 http://gyazo.com/6fc6a151086d5849b086e1085c1191e1 I tried to delete and download all data for contracts, doesn't work anyway. |
| [2015-07-21 08:07:49] |
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1. There is a problem with the Global Symbol Settings. Perform a Full Reset of the symbol settings following the instructions here: http://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps 2. After this is done, for each of those charts go into Chart >> Chart Settings and make sure the Symbol is set to the correct CTS symbol. Press the Find button and verify it is set correctly. The Trade and Current Quote Symbol needs to be blank. This problem is the result of CQG Symbol Settings several months ago for a short period of time like a few hours or a day, having been provided to CTS T4 users when Sierra Chart was started. Although we are not exactly certain as to the exact details of the problem and why it is causing the particular issue, without careful examination. However, if you follow the above instructions, it will correct the problem for sure. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-21 08:11:00
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| [2015-07-21 09:19:19] |
| User35549 - Posts: 6 |
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I ve changed symbol setting. Anyway I cant open chartbook to do step 2. SC isnt responding. http://gyazo.com/2601752b1d8f69ae955732511a2eaef0 |
| [2015-07-21 10:47:13] |
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If Sierra Chart is not responding when a Chartbook is being opened or the data is being downloaded, then this is a serious problem. Follow the instructions in help topic 30.5 to increase the Chart Update Interval to 1000 ms: https://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.5 You can decrease this value later if you want, but we just want to make sure this is not a problem for now. Do not open this Chartbook that is causing a problem. For help with this refer to help topic 30.16: https://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.16 At this point, we recommend creating a new Chartbook. Please do not use this other Chartbook that is causing trouble until you get everything working stable. And most importantly, perform a Full Reset of the symbol settings following the instructions here: http://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-23 18:58:28
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| [2015-07-23 18:57:16] |
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Let us know if you still need help. We can use a remote assistance session to help you through this if you are still having a problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-23 18:57:40
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