Support Board
Date/Time: Sun, 22 Dec 2024 04:58:47 +0000
Post From: Error jumping to date
| [2015-07-21 10:47:13] |
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If Sierra Chart is not responding when a Chartbook is being opened or the data is being downloaded, then this is a serious problem. Follow the instructions in help topic 30.5 to increase the Chart Update Interval to 1000 ms: https://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.5 You can decrease this value later if you want, but we just want to make sure this is not a problem for now. Do not open this Chartbook that is causing a problem. For help with this refer to help topic 30.16: https://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.16 At this point, we recommend creating a new Chartbook. Please do not use this other Chartbook that is causing trouble until you get everything working stable. And most importantly, perform a Full Reset of the symbol settings following the instructions here: http://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-23 18:58:28
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