Support Board
Date/Time: Sun, 22 Dec 2024 15:56:04 +0000
[Locked] - not getting data feed for futures
View Count: 1305
| [2015-05-04 17:28:04] |
| User595685 - Posts: 14 |
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Since this morning I haven't gotten any data feed for any futures. The connnection shows DF:4 ST:4. Account shows I still have 6 days trial left, unless you turned off my trial. The screenshot is included.
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 6E_Problem.JPG / V - Attached On 2015-05-04 17:26:38 UTC - Size: 127.39 KB - 345 views |
| [2015-05-04 17:30:33] |
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That may not be the correct symbol to use with the particular Data or Trading service you are using. Refer to help topic 3 here: Http://www.sierrachart.com/index.php?page=doc/helpdetails3.html What Data/Trading service are you using Sierra Chart with? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-04 18:02:01] |
| User595685 - Posts: 14 |
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Same problem with different symbols. New screenshot attached
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| DataFeedProblem.JPG / V - Attached On 2015-05-04 17:57:20 UTC - Size: 249.9 KB - 360 views Attachment Deleted. |
| [2015-05-04 18:09:49] |
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The Sierra Chart Historical Data Service does not provide streaming data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-04 18:19:12] |
| User595685 - Posts: 14 |
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Could you let me know what I am doing wrong. And What will let me get the streaming data. Screeenshot attached.
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| DataFeedScreenshot.JPG / V - Attached On 2015-05-04 18:19:04 UTC - Size: 88.67 KB - 377 views |
| [2015-05-04 18:49:05] |
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Do you have a futures trading account? If so, with what broker?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-04 19:01:33] |
| User595685 - Posts: 14 |
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That is besides the point. When I signed up I was told that trial will cover all the quotes and I was getting future quotes regularly until last friday with same setting on the screenshot, So why it is different now ?
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| [2015-05-04 19:05:28] |
| User595685 - Posts: 14 |
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I wonder how long the respond back and forth will go on . Am I going to get an concrete solution at the end ?
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| [2015-05-04 19:19:01] |
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Refer to the information here about Futures data: http://www.sierrachart.com/index.php?page=doc/data.php#FuturesData I wonder how long the respond back and forth will go on . Am I going to get an concrete solution at the end ? Unfortunately this is a typical discussion which does not have an easy answer due to exchange rules .
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-04 19:19:54
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| [2015-05-04 19:26:36] |
| User595685 - Posts: 14 |
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http://www.sierrachart.com/index.php?page=doc/data.php Sierra Chart Historical Data (Sierra Chart Historical Daily and Intraday Data Service) Service included with certain Service Packages. Sierra Chart Package Needed: 3, 5. 27 - 40 USD / Month before discount. Included With Free Trial: Yes. Symbols ---------------------------------------------------------- (a) What kinda exchange ? can you clarify ? This is very rude (b) Above free trial says I should get intraday and historical datafeed. Can you answer me that why I am not getting datafeed? do you trouble shoot when customers in problem ? |
| [2015-05-04 19:43:01] |
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Historical Intraday data does not mean streaming data. The exchanges are listed here: Sierra Chart Historical Data Service: Included Markets If you are looking for streaming real-time futures data and if you do not have a trading account, our recommendation is to discontinue the pursuit of this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-04 19:53:03] |
| User595685 - Posts: 14 |
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Ok I have connected with TD ameritrade live account. Now can you tell me why I am not getting real time feed on the chart? Screen shot attached.
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| TDdatafeed.JPG / V - Attached On 2015-05-04 19:52:04 UTC - Size: 198.65 KB - 390 views |
| [2015-05-04 20:22:06] |
| User595685 - Posts: 14 |
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Td ameritrade updated screenshot
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| [2015-05-04 20:22:34] |
| User595685 - Posts: 14 |
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Td ameritrade updated screenshot
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| TDdatafeed.JPG / V - Attached On 2015-05-04 20:22:16 UTC - Size: 263.76 KB - 373 views |
| [2015-05-04 21:36:40] |
| User595685 - Posts: 14 |
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Will I deserve an answer for the said problem ?
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| [2015-05-04 21:46:06] |
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We apologize for the delay. It is just that every case is different because we support so many different Data and Trading services and also it depends upon what symbols users want market data for and what kind of data. The connection that Sierra Chart uses to TD Ameritrade does not support futures data. You have to use the Sierra Chart Real-time and Historical Exchange Data Feed: Sierra Chart Exchange Data Feed Because you have a TD Ameritrade account, the exchange fee will only be 3.25 USD a month for the CME. You can receive real-time stock data from TD Ameritrade without a separate data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-04 21:46:53
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| [2015-05-06 04:51:58] |
| User595685 - Posts: 14 |
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It seems like Sierra doesn't support TD ameritrade or TD data feed doesn't support Sierra chart. Whoever it is Sierra should clearly mention in their data feed section.So that traders don't have to sweat to find answers from sierra. And as always Sierra doesn't have a practice of giving answer straight forward, rather than drag into a infinite circle. In that prospect I like ninjatrader,who provides plenty of videos for each feature which cuts down a lot of client's frustration. I read in the forum history that Sierra came back with same answer at the end instead of the beginning regarding TD data feed. I am pretty much happy with TD platform. I don't want to spend extra bucks to go with Sierra. Without real time feed in Sierra the feature I find so far astounding is the, MARKET REPLAY which stands out of all the other platforms available in the market. But that doesn't convince me to switch to Sierra. TD data feed is great compared to other brokers . no maintenance and charting fee. For any future I have to spend roughly less or equal to $5.00 round trip per contract. Off course thinkorswim phone support/customer support is thousand times better than Sierra online technical support. Sierra technical support projects less care to support trial runner.My feeling carries long way because my group of traders (15 traders) have now already turned away from Sierra. At the end I thank Sierra for the great software and letting me use the trial period.
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| [2015-05-06 11:32:30] |
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It seems like Sierra doesn't support TD ameritrade or TD data feed doesn't support Sierra chart. Whoever it is Sierra should clearly mention in their data feed section. This is clearly stated! In three different places on this page it is clearly stated that futures data and trading is not supported:http://www.sierrachart.com/index.php?page=doc/AmeriTrade.php . In that prospect I like ninjatrader,who provides plenty of videos for each feature which cuts down a lot of client's frustration. So we are supposed to create a video saying that the interface to TD Ameritrade does not support futures data when it is clearly written on our TD Ameritrade page. And a customer then has to play the video to learn that. And what happens if this changes and futures data is then offered by Ameritrade. We then have to update the video and we could forget about that. We do not agree with what you say. Furthermore, a user will have to listen to an entire video and hope they hear the piece of information about TD Ameritrade not providing the futures data on their web API connection. Rather than looking at the information page about TD Ameritrade on our website in the Introduction section which expresses that clearly right in front of someone. And as always Sierra doesn't have a practice of giving answer straight forward, rather than drag into a infinite circle.
This is simply not true at all. Anyone can look at this discussion, and based on your questions, we gave as complete and accurate answer as possible. When we ask you who your futures broker was, you did not even answer us and told us it is beside the point. What we can tell you is the Chicago Mercantile exchange rules makes it extremely relevant. Reference: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#CME Off course thinkorswim phone support/customer support is thousand times better than Sierra online technical support.
You cannot make this kind of comparison. First of all, the technical support provided by us is always going to be vastly superior when there is a technical issue a user needs help with compared to "customer support" because we are engineers. And to say they are 1000 times better is simply not true. How could that possibly be? Furthermore we are not a broker and do not earn anything from customer trading and we support numerous external Data and Trading services which makes supporting the software by telephone on demand, a practical impossibility and will only lead to customer frustration. This has been reviewed many times. I read in the forum history that Sierra came back with same answer at the end instead of the beginning regarding TD data feed. What are you talking about! When you mentioned that you are using TD Ameritrade and we understand that you wanted futures data, then we told you what is already written three times on the Sierra Chart TD Ameritrade information and set up page. This is very clear by looking at posts #12 through post #16.My feeling carries long way because my group of traders (15 traders) have now already turned away from Sierra. This is good. Whatever works for you. Also, the statements you have made here are not factually correct. And the very simple fact of the matter is that the greed and the selfishness of exchanges like the CME are the root cause of discussions like these that simply result in the customer frustrated which is the reason why we said that if you want to get futures data and you do not have a futures trading account, do not pursue it any longer because we know that most users do not want to pay substantially for the data. It is not fair to complain to us. When the real fault lies with the CME. You are most welcome to post our response publicly anywhere you want and actually we welcome that very much. We are actually thinking of even making this a sticky at the top of our Support Board as an example. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-06 19:39:56
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| [2015-05-06 11:37:54] |
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This thread is now closed. All of the questions you have asked, were all clearly stated in the information pages for the Sierra Chart Historical Data Service and TD Ameritrade, but based upon your questions it appears as though you did not read the Introduction sections. Here they are: Sierra Chart Historical Data Service https://www.sierrachart.com/index.php?page=doc/AmeriTrade.php And we also have this paragraph here about futures data which is on our data in Trading services page: https://www.sierrachart.com/index.php?page=doc/data.php#FuturesData It is always a good thing to be as self-sufficient as possible especially since the written documentation serves as the best and most clearest reference of information. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-06 23:12:29
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| [2015-05-06 19:40:13] |
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The prior posts have been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-06 20:36:00
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