Support Board
Date/Time: Sat, 21 Dec 2024 18:10:30 +0000
Is there another way to get support other than here? maybe via phone?
View Count: 1015
| [2015-03-27 22:19:35] |
| Auspicatum - Posts: 46 |
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...I am asking because I am having a hard time getting answers to my questions. A week has gone by and I am not able to get clarification enough to fix the problem(s) I am encountering and thus continue in my testing. Since I'm paying by the day(or month rather)... it seems like such a waste to sit around for a week without being able to proceed in testing. please help! Date Time Of Last Edit: 2015-03-27 22:28:36
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| [2015-03-29 15:02:23] |
| User48557 - Posts: 138 |
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Telephone And Interactive Remote Assistance Support Request Type that in the search column at the top right. It's 58 cents a minute. |
| [2015-03-29 20:59:14] |
| Auspicatum - Posts: 46 |
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$0.58 per minute just to get help on how to use the software that I already "rent". ??! wow. Maybe I'm being cheap here...but it seems a bit ridiculous especially since I cant get straight answers to some of my questions here. Are they trying to course me into buying service ?? It's like they give one simple answer...usually a link to the documentation...and it often is not enough to actually help me understand it... and then when I need clarification, or further discussion about it....there is nobody there. It's like they disappear. I apologize if I'm begin rude at all...I really don't mean to complain. I hate complaining... I seriously dislike conflict...but I need this software to work. I've paid for many months of service... Date Time Of Last Edit: 2015-03-29 21:03:09
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| [2015-03-30 05:57:40] |
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We are only aware of one outstanding question of yours, which is very extensive, which has not yet been answered. It is because it is quite long and requires special consideration is the reason for the delay. We are still contemplating it. Depending upon what the purpose is for the Telephone and Remote assistance support, it may or may not be available. We are always available to help users for a short time with basic problems like getting connected to an external Data or Trading service. More advanced help that takes a significant amount of time, generally our time is quite limited for those things. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-01 02:40:29] |
| Auspicatum - Posts: 46 |
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Ok thanks for clarifying that. |
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