Support Board
Date/Time: Mon, 23 Dec 2024 01:25:19 +0000
Telephone Support:
View Count: 912
| [2015-01-05 19:02:22] |
| User22591 - Posts: 133 |
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Per request I had a telephone support yesterday that I was quite unhappy about. I requested the support because I wanted someone to take me through the process of using your trading chart and dome and answer my questions for trading EQUITY OPTIONS. The problem is the individual never seems to have enough time. This is the third time that I have asked for telephone support and the problem is always "not enough time." Is there a limit on telephone support? The final result is what I intended was no accomplished. Yours Winston Peak 770645-9998 |
| [2015-01-06 00:02:19] |
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We will give you a refund for that although that is provided at cost, and it is a loss to us. Previous to this, we did help you with the same subject previously and spent about an hour. And that is more than the time we have available. Sierra Chart does not have part of its business operations this level of support available. We have available time to have short session telephone support ,calls under 20 minutes, to help with basic operational issues or questions. We really do not have time to comprehensively explain a feature of the program and the documentation should be relied on. We can give someone basic guidance to use a feature if they are really lost. Working with IB options is not too difficult. You simply create the symbol, as we did previously for you and chart and trade it like any other symbol. If you let us know the details of the particular option you want to trade, we can give you the symbol here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-01-06 00:04:03
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