Support Board
Date/Time: Thu, 27 Feb 2025 09:01:57 +0000
Post From: Dis/RECon.
| [2021-06-23 18:41:22] |
| Sierra_Chart Engineering - Posts: 18584 |
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This is a very unusual problem to be having: SC Data - All Services | Market data feed reported to be lost. | 2021-06-23 11:14:54.342
DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-06-23 11:14:54.342 DTC Client socket (2) | CloseSocket call. | 2021-06-23 11:14:54.342 DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-06-23 11:14:54.342 DTC Client socket (2) | Closed. | 2021-06-23 11:14:54.342 Connection to the external service has been lost. | 2021-06-23 11:14:54.342 We have never seen this before. No one else is having any issue like this. We need to see the Message Log from the main instance of Sierra Chart at the time this happens. First clear the log though: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log And then when the disconnection occurs provide the Message Log from the main instance of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-23 18:41:53
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