Support Board
Date/Time: Sat, 08 Feb 2025 07:02:55 +0000
Post From: SierraChart update to 2120 crash at start (PlayOnlinux)
| [2020-06-16 14:04:04] |
| User687917 - Posts: 75 |
|
Hi, yesterday i update Sierra Chart to the latest stable version 2120, and when it started it hangs with an error I'm running Manjaro 20 (x86_64 Linux 5.6.16-1-MANJARO) with PlayOnLinux and wine. For latest stable version 2120 it gives me this issue: Unhandled exception: page fault on read access to 0x00000000 in 64-bit code (0x00007fbeeb6c3e40).
Register dump: rip:00007fbeeb6c3e40 rsp:00000000023ccaa0 rbp:0000000000000000 eflags:00010206 ( R- -- I - -P- ) rax:0000000000000000 rbx:00007fbeeb7b0620 rcx:00000000fffffc00 rdx:0000000000000011 rsi:0000000000000000 rdi:000000007c926a00 r8:0000000000000000 r9:00007fbed400ef60 r10:0000000000000899 r11:00007fbeeb71ebba r12:000000007c926a20 r13:0000000000000000 r14:00007fbed4001f30 r15:00007fbed400ef60 Stack dump: 0x00000000023ccaa0: 00007fbeee7d2700 00007fbeeb7ad7a0 0x00000000023ccab0: 000000007c926a00 0000000000000000 0x00000000023ccac0: 000000007c926a00 00007fbeeb7b0620 0x00000000023ccad0: 000000007c939ab0 000000007c926a00 0x00000000023ccae0: 000000000000007f 00007fbed4001f30 0x00000000023ccaf0: 00007fbed400ef60 00007fbeeb6cdeee 0x00000000023ccb00: 00007fbed409f88a 00000000023ccd40 0x00000000023ccb10: 00000000023ccd40 00007fbeeb6cdf1f 0x00000000023ccb20: 00007fbed409f88a 00007fbeeb6c7366 0x00000000023ccb30: 00000000023ccbe8 00007fbeeb6dae90 0x00000000023ccb40: 00000000023ccf63 9dd63b77a4be1a00 0x00000000023ccb50: 0000000000002d90 00007fbed409f88a Backtrace: =>0 0x00007fbeeb6c3e40 (0x0000000000000000) 0x00007fbeeb6c3e40: movq (%rbp),%rbx Modules: Module Address Debug info Name (43 modules) PE 7a850000- 7a854000 Deferred opengl32 PE 7b010000- 7b017000 Deferred kernelbase PE 7b420000- 7b5db000 Deferred kernel32 PE 7bc20000- 7bc24000 Deferred ntdll PE 140000000- 1414c4000 Deferred sierrachart_64 PE 7fbeeaa10000- 7fbeeaa13000 Deferred api-ms-win-core-sysinfo-l1-2-1 PE 7fbeeaa20000- 7fbeeaa23000 Deferred api-ms-win-appmodel-runtime-l1-1-2 PE 7fbeeaa30000- 7fbeeaa33000 Deferred api-ms-win-core-localization-obsolete-l1-2-0 PE 7fbeeaa50000- 7fbeeaa53000 Deferred api-ms-win-core-datetime-l1-1-1 PE 7fbeeaa60000- 7fbeeaa63000 Deferred api-ms-win-core-string-l1-1-0 PE 7fbeeab00000- 7fbeeab03000 Deferred api-ms-win-core-localization-l1-2-1 PE 7fbeeb7e0000- 7fbeeb7e3000 Deferred api-ms-win-core-fibers-l1-1-1 PE 7fbeeb7f0000- 7fbeeb7f3000 Deferred api-ms-win-core-synch-l1-2-0 PE 7fbeeb810000- 7fbeeb814000 Deferred winex11 PE 7fbeebf10000- 7fbeebf54000 Deferred crypt32 PE 7fbeec010000- 7fbeec027000 Deferred oleacc PE 7fbeec060000- 7fbeec064000 Deferred bcrypt PE 7fbeec090000- 7fbeec094000 Deferred gdiplus PE 7fbeec130000- 7fbeec134000 Deferred iphlpapi PE 7fbeec160000- 7fbeec164000 Deferred wsock32 PE 7fbeec1a0000- 7fbeec1a8000 Deferred oleaut32 PE 7fbeec2d0000- 7fbeec2d4000 Deferred uxtheme PE 7fbeec310000- 7fbeec31b000 Deferred winspool PE 7fbeec360000- 7fbeec363000 Deferred shcore PE 7fbeec390000- 7fbeec398000 Deferred shlwapi PE 7fbeec400000- 7fbeeccd6000 Deferred shell32 PE 7fbeece20000- 7fbeececc000 Deferred comdlg32 PE 7fbeecf30000- 7fbeecf39000 Deferred msacm32 PE 7fbeecf70000- 7fbeecf98000 Deferred ole32 PE 7fbeed0c0000- 7fbeed13d000 Deferred winmm PE 7fbeed190000- 7fbeed194000 Deferred ws2_32 PE 7fbeed1d0000- 7fbeed1d4000 Deferred imm32 PE 7fbeed1f0000- 7fbeed1f3000 Deferred usp10 PE 7fbeed250000- 7fbeed254000 Deferred rpcrt4 PE 7fbeed2e0000- 7fbeed2ef000 Deferred setupapi PE 7fbeed370000- 7fbeed458000 Deferred user32 PE 7fbeed5e0000- 7fbeed633000 Deferred comctl32 PE 7fbeed750000- 7fbeed754000 Deferred ucrtbase PE 7fbeed860000- 7fbeed863000 Deferred sechost PE 7fbeed8a0000- 7fbeed8a4000 Deferred advapi32 PE 7fbeeda20000- 7fbeeda27000 Deferred gdi32 PE 7fbeee5d0000- 7fbeee5d3000 Deferred msimg32 PE 7fbeee5e0000- 7fbeee5e4000 Deferred version Threads: process tid prio (all id:s are in hex) 00000038 services.exe 00000098 0 0000006c 0 0000004c 0 00000040 0 0000003c 0 00000044 plugplay.exe 0000007c 0 00000060 0 0000005c 0 00000058 0 00000048 0 00000064 winedevice.exe 0000008c 0 00000088 0 00000078 0 00000074 0 00000070 0 00000068 0 00000090 winedevice.exe 000000a4 0 000000a0 0 0000009c 0 00000094 0 000000a8 (D) C:\SierraChart\SierraChart_64.exe 000000f0 0 000000e4 0 <== 000000e0 0 000000dc 0 000000d8 0 000000d4 1 000000d0 0 000000cc 0 000000c8 0 000000c4 0 000000ac 0 000000b0 explorer.exe 000000c0 0 000000bc 0 000000b8 0 000000b4 0 System information: Wine build: wine-5.9 Platform: x86_64 Version: Windows 10 Host system: Linux Host version: 5.6.16-1-MANJARO then i tried to install previous version 2092 and it worked as well, but it couldn't open chartbooks because they are not compatible to this version, if i upgrade it to 2120, then crashes again. I try to download prerelease 2122 without success Here is the issue with 2122 Unhandled exception: assertion failed in 64-bit code (0x00007f3c259ec355).
Register dump: rip:00007f3c259ec355 rsp:00000000021dc790 rbp:00000000021dcae0 eflags:00000246 ( - -- I Z- -P- ) rax:0000000000000000 rbx:00000000021e3700 rcx:00007f3c259ec355 rdx:0000000000000000 rsi:00000000021dc790 rdi:0000000000000002 r8:0000000000000000 r9:00000000021dc790 r10:0000000000000008 r11:0000000000000246 r12:00000000021dca00 r13:0000000000001000 r14:0000000000000010 r15:00007f3c22b6a000 Stack dump: 0x00000000021dc790: 0000000000000000 0000000000000000 0x00000000021dc7a0: 0000000000000000 0000000000000000 0x00000000021dc7b0: 0000000000000000 0000000000000000 0x00000000021dc7c0: 0000000000000000 0000000000000000 0x00000000021dc7d0: 0000000000000000 0000000000000000 0x00000000021dc7e0: 0000000000000000 0000000000000000 0x00000000021dc7f0: 0000000000000000 0000000000000000 0x00000000021dc800: 0000000000000000 0000000000000000 0x00000000021dc810: fffffffe7fffffff ffffffffffffffff 0x00000000021dc820: ffffffffffffffff ffffffffffffffff 0x00000000021dc830: ffffffffffffffff ffffffffffffffff 0x00000000021dc840: ffffffffffffffff ffffffffffffffff Backtrace: =>0 0x00007f3c259ec355 (0x00000000021dcae0) 0x00007f3c259ec355: movq 0x0000000000000108(%rsp),%rax Modules: Module Address Debug info Name (43 modules) PE 7a850000- 7a854000 Deferred opengl32 PE 7b010000- 7b017000 Deferred kernelbase PE 7b420000- 7b5db000 Deferred kernel32 PE 7bc20000- 7bc24000 Deferred ntdll PE 140000000- 141495000 Deferred sierrachart_64 PE 7f3c21db0000- 7f3c21db3000 Deferred api-ms-win-core-sysinfo-l1-2-1 PE 7f3c21dc0000- 7f3c21dc3000 Deferred api-ms-win-appmodel-runtime-l1-1-2 PE 7f3c21dd0000- 7f3c21dd3000 Deferred api-ms-win-core-localization-obsolete-l1-2-0 PE 7f3c21df0000- 7f3c21df3000 Deferred api-ms-win-core-datetime-l1-1-1 PE 7f3c21e00000- 7f3c21e03000 Deferred api-ms-win-core-string-l1-1-0 PE 7f3c21ea0000- 7f3c21ea3000 Deferred api-ms-win-core-localization-l1-2-1 PE 7f3c22b80000- 7f3c22b83000 Deferred api-ms-win-core-fibers-l1-1-1 PE 7f3c22b90000- 7f3c22b93000 Deferred api-ms-win-core-synch-l1-2-0 PE 7f3c22bb0000- 7f3c22bb4000 Deferred winex11 PE 7f3c232b0000- 7f3c232f4000 Deferred crypt32 PE 7f3c233b0000- 7f3c233c7000 Deferred oleacc PE 7f3c23400000- 7f3c23404000 Deferred bcrypt PE 7f3c23430000- 7f3c23434000 Deferred gdiplus PE 7f3c234d0000- 7f3c234d4000 Deferred iphlpapi PE 7f3c23500000- 7f3c23504000 Deferred wsock32 PE 7f3c23540000- 7f3c23548000 Deferred oleaut32 PE 7f3c23670000- 7f3c23674000 Deferred uxtheme PE 7f3c236b0000- 7f3c236bb000 Deferred winspool PE 7f3c23700000- 7f3c23703000 Deferred shcore PE 7f3c23730000- 7f3c23738000 Deferred shlwapi PE 7f3c237a0000- 7f3c24076000 Deferred shell32 PE 7f3c241c0000- 7f3c2426c000 Deferred comdlg32 PE 7f3c242c0000- 7f3c242c9000 Deferred msacm32 PE 7f3c24310000- 7f3c24338000 Deferred ole32 PE 7f3c24460000- 7f3c244dd000 Deferred winmm PE 7f3c24530000- 7f3c24534000 Deferred ws2_32 PE 7f3c24570000- 7f3c24574000 Deferred imm32 PE 7f3c24590000- 7f3c24593000 Deferred usp10 PE 7f3c245e0000- 7f3c245e4000 Deferred rpcrt4 PE 7f3c24670000- 7f3c2467f000 Deferred setupapi PE 7f3c24710000- 7f3c247f8000 Deferred user32 PE 7f3c24980000- 7f3c249d3000 Deferred comctl32 PE 7f3c24af0000- 7f3c24af4000 Deferred ucrtbase PE 7f3c24c00000- 7f3c24c03000 Deferred sechost PE 7f3c24c40000- 7f3c24c44000 Deferred advapi32 PE 7f3c24dc0000- 7f3c24dc7000 Deferred gdi32 PE 7f3c25970000- 7f3c25973000 Deferred msimg32 PE 7f3c25980000- 7f3c25984000 Deferred version Threads: process tid prio (all id:s are in hex) 00000038 services.exe 00000098 0 0000006c 0 0000004c 0 00000040 0 0000003c 0 00000044 plugplay.exe 0000007c 0 00000060 0 0000005c 0 00000058 0 00000048 0 00000064 winedevice.exe 0000008c 0 00000088 0 00000078 0 00000074 0 00000070 0 00000068 0 00000090 winedevice.exe 000000a4 0 000000a0 0 0000009c 0 00000094 0 000000a8 (D) C:\SierraChart\SierraChart_64.exe 000000f4 0 000000f0 0 000000e4 0 000000e0 0 000000dc 0 <== 000000d8 0 000000d4 1 000000d0 0 000000cc 0 000000c8 0 000000c4 0 000000ac 0 000000b0 explorer.exe 000000c0 0 000000bc 0 000000b8 0 000000b4 0 System information: Wine build: wine-5.9 Platform: x86_64 Version: Windows 10 Host system: Linux Host version: 5.6.16-1-MANJARO |