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Date/Time: Thu, 28 Mar 2024 14:57:29 +0000



Post From: Notice: New Service Packages Bundling CME data

[2019-07-08 09:40:23]
Sierra Chart Engineering - Posts: 104368
This is all super confusing. I just signed up to Sierra today. I need level 2 data for ES and CL as well as MP and TPO charts. So I payed for the $36 monthly subscription in addition to $25 data subscriptions and $15.75 full CME subscription. It seems that I overpaid. How can I contact someone to change my subscription to the new priced one. Also worst of all it seems that I'm still not getting the proper data feed (hard to tell for sure with the market closed), but I get this message in the log:

Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2019-07-07 15:49:57.098

EDIT> I have a trading account with IG.com but they don't connect with Sierra. I did sign the declaration about being a non-pro trader and having a broker. Please help :(

It is confusing because the CME makes it confusing. You did not overpay. You underpaid. The exchange fees for what you want are going to be 42 USD + 115 USD per month in addition to the cost of the data feed at 25 USD per month plus the cost of Sierra Chart at 36 USD per month. If this is ok, we will make the necessary change for you. Otherwise, we can refund the data feed. Let us know what you want to do.

It does not help to have the IG account in regards to lowering the cost of the exchange fees.

Start a ticket and let us know what you want us to do based on the above:
https://www.sierrachart.com/usercp.php?page=SupportTickets
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-07-08 09:42:35