Support Board
Date/Time: Mon, 25 Nov 2024 20:47:30 +0000
[Locked] - Resolved: EUREX Data Feed Down 2023-11-29
View Count: 6422
| [2023-12-03 18:57:16] |
| Sierra_Chart Engineering - Posts: 17174 |
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These were already done: Can you also please add/patch data for the FGBL and FESX symbol?
Follow the instructions here to re-download the data: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) We will work on this symbol as well now: FBTS
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-12-03 18:57:59
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| [2023-12-03 22:27:29] |
| Sierra_Chart Engineering - Posts: 17174 |
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Tick by tick data for FBTS has been added for November 29. Re-download the data. Historical market depth data will not be available for November 29. While theoretically that is possible to do, the effort involved in that, is a major technical/operational effort which could not be done anytime soon. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-11 04:49:52] |
| Sierra_Chart Engineering - Posts: 17174 |
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We have not updated this thread in a while, but we want to say that in the background we are working towards changes to prevent this issue from happening again. There are a lot of background details and circumstances related to it. Policies from service providers and the EUREX, make this a very difficult effort though. We do not know the timing, but we hope the changes will come this year. Being this is a very rare problem though, this time frame, is reasonable. And we still do not have any official explanation of what went wrong other than a fiber cable became damaged or failed. But a fiber cable obviously cannot fail. So obviously there must have been some damage which occurred overnight in Equinix FR2. And no one has acknowledged or admitted to that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-11 06:24:39
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