Support Board

Date/Time: Sun, 08 Sep 2024 01:52:54 +0000

Post From: Resolved: EUREX Data Feed Down 2023-11-29

[2024-02-11 04:49:52] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
We have not updated this thread in a while, but we want to say that in the background we are working towards changes to prevent this issue from happening again. There are a lot of background details and circumstances related to it. Policies from service providers and the EUREX, make this a very difficult effort though. We do not know the timing, but we hope the changes will come this year. Being this is a very rare problem though, this time frame, is reasonable. And we still do not have any official explanation of what went wrong other than a fiber cable became damaged or failed. But a fiber cable obviously cannot fail. So obviously there must have been some damage which occurred overnight in Equinix FR2. And no one has acknowledged or admitted to that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-11 06:24:39