Support Board
Date/Time: Mon, 21 Apr 2025 05:01:40 +0000
[Locked] - Chart question
View Count: 1320
| [2025-02-01 18:28:37] |
| coachted - Posts: 389 |
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Hi John, I just tried to inoput my card for renewal and selected make payment but dotn think the payment was processed...i dont want to make a payment again before i verify that it is not going to be processed twice... Can you please advise. Thanks, Mike |
| [2025-02-03 16:26:27] |
| John - SC Support - Posts: 39362 |
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We see payments of $10.00 and $50.00 done on February 3, 2025. You can view the transactions for your account at the following link: Canadian symbol data with IBKR With regards to the prior post: 1. You need to be a bit careful with the Spreadsheet, it can get confusing. First, for each Spreadsheet Study, you can specify a specific Spreadsheet name that you will use with that particular study. Therefore, if you want, you can use different spreadsheet file names for the different charts/studies. Refer to the following: Chart Studies: Settings and Inputs Tab >> Spreadsheet Name / DLL File and Function Name Second, by default, the actual sheet that is referenced by a particular Spreadsheet Study on a particular chart is going to be the Chart number. So the sheet will the "Sheet" followed by the chart number - so Chart #2 would use the "Sheet2" sheet within a particular spreadsheet file. This allows you to organize the spreadsheet file by the chart numbers, which is typically enough. The above can be changed with the controls for how to name the sheet. Refer to the following and the 2 items below it: Spreadsheet Study Inputs: Chart Data Output Specification Type Also, there is a way to use a common formula sheet between different charts. If this is not something you are wanting to do specifically, then do not worry about this and keep the defaults for the "Formula Source Sheet" Inputs. 2. You have to turn off the display of the study subgraphs for the Spreadsheet. Refer to the following: Chart Studies: Subgraphs Tab >> Include in Spreadsheet 3. We are not sure what you are looking for here. We do offer the CBOE Indices as a data option. This may have what you are wanting. Refer to the following: Denali Exchange Data Feed: CBOE Global Indices Data Feed Notes For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-04 17:37:59] |
| coachted - Posts: 389 |
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Thanks John... I am looking for a volatility index or options volatility for CL, 6E and 6J...I will look in th CBOT material you shared....Thanks again... Another question...I have attached a screenshot...can you please tell me what is going on and why it continues to happen... |
 Screenshot 2025-02-04 123534.png / V - Attached On 2025-02-04 17:37:55 UTC - Size: 75.01 KB - 35 views |
| [2025-02-04 20:12:48] |
| John - SC Support - Posts: 39362 |
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You are getting a "Permission Denied" error from Rithmic. Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-04 20:29:58] |
| coachted - Posts: 389 |
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Thank you
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| [2025-02-05 13:23:04] |
| coachted - Posts: 389 |
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John, I dont have any data, the box says my denali was cancelled yet i paid it the other day, which you confirmed above...please advise |
| [2025-02-05 13:33:19] |
| User135243 - Posts: 67 |
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if it was canceled, activate it again, if you have paid, just watch what your surplus is, if there is enough money activate your data
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| [2025-02-05 13:45:39] |
| coachted - Posts: 389 |
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So yesterday it worked fine...it iup and running on 1 pc but this is the message i am recieving this message on the pc that i use rithmic for topstep accounts...
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| Screenshot 2025-02-05 084305.png / V - Attached On 2025-02-05 13:45:22 UTC - Size: 29.8 KB - 30 views |
| [2025-02-05 16:50:49] |
| John - SC Support - Posts: 39362 |
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Rithmic is having issues. They have been informed.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-08 17:33:59] |
| coachted - Posts: 389 |
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hey john why are the decimals wrong in products i have traded wrong in trade log....here is a copy of some sim trades i did...this doesnt happen in my top step account trade log...see attachment number 2...can you tell me how to fix this in the sim
Date Time Of Last Edit: 2025-02-08 17:36:20
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| Screenshot 2025-02-08 122958.png / V - Attached On 2025-02-08 17:33:41 UTC - Size: 49.51 KB - 25 views |
| [2025-02-09 01:06:59] |
| Sierra_Chart Engineering - Posts: 19285 |
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Refer to: Trade Activity Log: Solving Trade Activity Incorrect Price Formatting and P/L Values Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-13 14:00:32] |
| coachted - Posts: 389 |
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I am not connected on one pc but am connecting on the other ...i paid the right amount the other day and everything was working until this morning when i walked in and on pc # 2 SC was shut down...I opened it and it is says not connected can you please advise...
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| [2025-02-13 15:54:36] |
| John - SC Support - Posts: 39362 |
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If it is really "not connected" then select "File >> Connect to Data Feed". If that option is grayed out, then that means you are already connected. If you are still having an issue then please get us an image of what you are seeing that is showing that you are "Not Connected". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-14 13:51:38] |
| coachted - Posts: 389 |
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my trade log is showing the decimal place in the wrong spot since...for example it has a buy in ES as 60300.00 rather than 6030.00 therefoe my pl is off how do i fix this Thanks Mike |
| [2025-02-14 16:03:01] |
| John - SC Support - Posts: 39362 |
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Refer to the following: Trade Activity Log: Solving Trade Activity Incorrect Price Formatting and P/L Values For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-14 16:33:42] |
| coachted - Posts: 389 |
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hey just got a notice to roll over my CL contracts but as confused...I have been on this contract for a while and it is tell me to roll over to the same contract
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| Screenshot 2025-02-14 113221.png / V - Attached On 2025-02-14 16:33:35 UTC - Size: 159.48 KB - 21 views Attachment Deleted. |
| [2025-02-14 18:53:39] |
| John - SC Support - Posts: 39362 |
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The rollover window will list the current contract for rollover until the Date Rule rollover has occurred. Right now, you are being prompted to rollover due to a Volume change (the newer contract has a higher traded volume than the current contract). Therefore, just select the next contract in the list (CLJ5.NYMEX).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-14 19:49:00] |
| coachted - Posts: 389 |
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got you thanks....
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| [2025-02-14 20:00:17] |
| coachted - Posts: 389 |
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so i am curious how to get my non text drawings to transfer to a roll over contract...is this possible
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| [2025-02-14 22:34:36] |
| John - SC Support - Posts: 39362 |
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All drawings - text and non-text can rollover. Refer to the following and the item below it: Changing to a New Futures Contract Month: Allowing Lines and Other Chart Drawings From Other Contract Months to Appear on the Current Contract For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-19 16:38:34] |
| coachted - Posts: 389 |
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Laslty I keep getting my message window popping up...can you please advise
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| Screenshot 2025-02-19 113426.png / V - Attached On 2025-02-19 16:38:23 UTC - Size: 71.8 KB - 12 views |
| [2025-02-19 18:03:45] |
| John - SC Support - Posts: 39362 |
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Refer to the following: Rithmic Trading Platform Service: Frequent Reconnections In the portion of the log you included we see the symbol VIX_CGI, which is one symbol that Rithmic will not like. And you are not setup to get the data for the CBOE Indices, therefore you should not have that symbol at all as you will not get any data for it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-25 15:10:31] |
| coachted - Posts: 389 |
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can you explain and advise on why i am recieving this on my second pc and how to fix it
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| Screenshot 2025-02-25 100922.png / V - Attached On 2025-02-25 15:10:22 UTC - Size: 49.1 KB - 10 views |
| [2025-02-25 15:50:24] |
| Sierra_Chart Engineering - Posts: 19285 |
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Disable Trade Simulation Mode: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-25 16:42:47] |
| coachted - Posts: 389 |
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sorry john i just realized when you sent this that i only changed the acct and didnt turn off sim...sorry
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| [2025-02-25 20:49:49] |
| coachted - Posts: 389 |
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last question my p/l is off on my dom vs the actual trade low i am confused as to why...can you please advise as this is the first time this has ever happened
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| Screenshot 2025-02-25 154833.jpg / V - Attached On 2025-02-25 20:49:16 UTC - Size: 105.32 KB - 17 views |
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