Support Board
Date/Time: Sat, 23 Nov 2024 17:56:53 +0000
Chart lag, trading data disconnections, unable to modify orders, order overfills
View Count: 794
| [2024-08-11 13:45:17] |
| Sierra_Chart Engineering - Posts: 17150 |
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You also need to consider the processing speed of the router/network switch between the computer, and the ISP line. It may not have enough processing power to handle the number of packets. This is something that is not often thought about. But probably often it is not relevant. We do not think it is relevant here. But just mentioning it in relation to the prior post. It is something that we consider, for the networking gear for our servers. These are specifications which are very important. Throughput in megabytes, and also packets per second. These specifications also vary based on packet size. We also recommend disabling, hyperthreading on the CPUs. This makes analyzing core usage easier. And may give you a little more power per thread. We do not use hyperthreading on any of our servers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-12 13:57:13] |
| Sierra_Chart Engineering - Posts: 17150 |
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Here is some additional information we prepared related to improving performance with your operating system and hardware: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.57 - Operating System and Hardware Changes to Improve Performance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-12 14:14:40] |
| skyfly93 - Posts: 34 |
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Thank you, I have reviewed it and will try what I can from the information listed. I appreciate the help, and will continue to troubleshoot on my end to figure out a solution. I love using Sierra Charts, want to be a life-long user, and currently just struggling with these technical errors related to copy trading trade errors and trade data disconnections with Rithmic. I'm still not fully convinced the errors I'm experiencing are due to my OS and hardware, because of the new observations I made last Friday/Thursday with the lag occurring if I open a position in MNQ/MES, but not MCL, MGC, ZN, or MBT. If it was truly OS/hardware, I would expect the issues to occur regardless of symbol, and all the time. |
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