Support Board
Date/Time: Wed, 27 Nov 2024 04:31:48 +0000
NOTICE: Sierra Chart Exchange Data Feed Was Down
View Count: 4552
| [2014-07-14 14:36:55] |
| User94740 - Posts: 333 |
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Hi SC, have they given an estimated time of repair?
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| [2014-07-14 14:45:19] |
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From what we know they are in the data center now working on it. We would have expected it would be resolved by now. Seems like they just need to pull the faulty device out. We tried to reach the technician by mobile phone and they did not answer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-14 14:47:35] |
| User39478 - Posts: 1 |
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Hi SC, this is really disappointing. Hopefully they will reapir it soon!
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| [2014-07-14 14:50:46] |
| User71671 - Posts: 25 |
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Hello SC, please consider to update your recovery plan for your service. I do not understand how is possible to provide such service without redundant HW and strict SLA.
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| [2014-07-14 14:57:09] |
| T44 - Posts: 363 |
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Unfortunately, we are at the at the mercy of the Barchart network and data center rack we are located in.
Would it be possible/economically feasible for you to go to the exchanges and obtain their data directly, rather than having to be at mercy of the Barchart network? |
| [2014-07-14 15:04:38] |
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No. There is no possibility of this. It is far too cost prohibitive. Also, the problem is not with the exchange connectivity. Actually the servers are getting the data feeds just fine on the backend. Even if we did all of our own connectivity, we can still have our own network hardware problems. We are going to be discussing with Barchart management, to set up an additional server in a completely different data center and network. We have already contacted them about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-14 15:06:17
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| [2014-07-14 15:18:24] |
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This is the latest information we have: I am waiting on an update, he is at our data center actively working on resolving this.
We understand this is CRITICAL. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-14 15:29:47] |
| Profile Trader - Posts: 174 |
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As a side question while we are waiting at the mercy of Barcharts to get us back up and running. Many forum subscription services allow for the actual new message that is posted to also be included in the email notification. Would it be possible if this is an option for your software to have that turned on? It would make it so convenient to just read the update instead of clicking on the link then scrolling down to the most up to date post etc.... Thanks for your time and consideration in this. Doug |
| [2014-07-14 15:34:05] |
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The reason we do not include the content of a Support Board posting is because if the post is changed, then you will not see the updated content. Sometimes after we make a post, we need to edit the posting to correct technical errors or dictation errors. If the content was in an email, then there would not be any correction to that text already sent out. Also if we added additional text to a posting, sometimes just seconds later because we have something more to say, then once again the email already sent out will not have this additional text. It is common that we do edit posts. We understand there is a trade-off here, but we do feel it is much better to just link to the board. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-14 15:35:20
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| [2014-07-14 16:02:33] |
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Good news. The data feed is now back up. Let us know if you have any problems. To use the Sierra Chart data feed instead of your trading service data feed, enable Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds . Reconnect to the data feed with the File >> Disconnect and File >> Connect To Data Feed commands, after changing the setting. If you are missing any historical Intraday data in your charts, follow the instructions in help topic 7.1: https://www.sierrachart.com/index.php?page=doc/helpdetails7.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-14 16:03:39] |
| User22153 - Posts: 46 |
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its working now
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| [2014-07-14 16:15:22] |
| User71671 - Posts: 25 |
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thank you for good news
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| [2014-07-14 16:15:46] |
| User25634 - Posts: 2 |
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ye, it is working
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| [2014-07-14 17:20:52] |
| User13642 - Posts: 21 |
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I believe the feed is down again...
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| [2014-07-14 17:21:25] |
| User71671 - Posts: 25 |
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yes, it's down. please check |
| [2014-07-14 17:23:33] |
| User88839 - Posts: 4 |
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yep, I've got problems too. Software version: 1099 | 2014-07-14 19:19:19 Usage end date: 2015-03-07 | 2014-07-14 19:19:19 Enabled for: Sierra Chart Historical Data Service. | 2014-07-14 19:19:19 Enabled for: Sierra Chart Real-Time Market Data Feed. | 2014-07-14 19:19:19 Enabled for: CME with exchange fee trading waiver. | 2014-07-14 19:19:19 Received 1 data feed usernames. | 2014-07-14 19:19:19 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-07-14 19:19:19 Active service: Interactive Brokers | 2014-07-14 19:19:19 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2014-07-14 19:19:19 2014-07-14 19:19:19 Local computer clock time | 2014-07-14 19:19:19 2014-07-14 17:19:19 GMT time | 2014-07-14 19:19:19 2014-07-14 19:19:19 Time zone adjusted time | 2014-07-14 19:19:19 Time difference to server time: 1 seconds. | 2014-07-14 19:19:19 Program path: C:\SierraChart\ | 2014-07-14 19:19:19 Data Files path: C:\SierraChart\Data\FOWS\ | 2014-07-14 19:19:19 OS Version Number: 6.1 | 2014-07-14 19:19:19 Checking for new symbol settings for ib | 2014-07-14 19:19:20 Symbol settings are up-to-date for ib | 2014-07-14 19:19:20 Date rule based rollover from YM-201406-ECBOT to next contract occurs at 2014-06-12 | 2014-07-14 19:19:23 Date rule based rollover from YM-201409-ECBOT to next contract occurs at 2014-09-11 | 2014-07-14 19:19:23 Checking Intraday data file for symbol YM-201406-ECBOT for the date range from 2014-03-13 to 2014-06-12 | 2014-07-14 19:19:23 Checking Daily data file for symbol YM-201406-ECBOT for the date range from 2014-03-13 to 2014-06-07 | 2014-07-14 19:19:23 Checking Intraday data file for symbol YM-201409-ECBOT for the date range from 2014-06-12 to 0 | 2014-07-14 19:19:23 Checking Daily data file for symbol YM-201409-ECBOT for the date range from 2014-06-12 to 0 | 2014-07-14 19:19:23 Symbols used for YM-201409-ECBOT continuous contract chart: | 2014-07-14 19:19:23 YM-201406-ECBOT | 2014-07-14 19:19:23 YM-201409-ECBOT | 2014-07-14 19:19:23 YM-201409-ECBOT [CB] 15 Min #6: Performing continuous futures contract back adjustment calculations. | 2014-07-14 19:19:23 YM-201409-ECBOT [CB] 15 Min #6: YM-201406-ECBOT Open price on 2014-06-12 is 16853. | 2014-07-14 19:19:23 YM-201409-ECBOT [CB] 15 Min #6: YM-201409-ECBOT Open price on 2014-06-12 is 16779. | 2014-07-14 19:19:23 YM-201409-ECBOT [CB] 15 Min #6: YM-201406-ECBOT price difference to YM-201409-ECBOT is -74. | 2014-07-14 19:19:23 YM-201409-ECBOT [CB] 15 Min #6: Back adjust amount for symbol YM-201406-ECBOT is -74. | 2014-07-14 19:19:23 Date rule based rollover from NQ-201406-GLOBEX to next contract occurs at 2014-06-12 | 2014-07-14 19:19:23 Date rule based rollover from NQ-201409-GLOBEX to next contract occurs at 2014-09-11 | 2014-07-14 19:19:23 Checking Intraday data file for symbol NQ-201406-GLOBEX for the date range from 2014-03-13 to 2014-06-12 | 2014-07-14 19:19:24 Checking Daily data file for symbol NQ-201406-GLOBEX for the date range from 2014-03-13 to 2014-06-07 | 2014-07-14 19:19:24 Checking Intraday data file for symbol NQ-201409-GLOBEX for the date range from 2014-06-12 to 0 | 2014-07-14 19:19:24 Checking Daily data file for symbol NQ-201409-GLOBEX for the date range from 2014-06-12 to 0 | 2014-07-14 19:19:24 Symbols used for NQ-201409-GLOBEX continuous contract chart: | 2014-07-14 19:19:24 NQ-201406-GLOBEX | 2014-07-14 19:19:24 NQ-201409-GLOBEX | 2014-07-14 19:19:24 NQ-201409-GLOBEX [CB] 15 Min #3: Performing continuous futures contract back adjustment calculations. | 2014-07-14 19:19:24 NQ-201409-GLOBEX [CB] 15 Min #3: NQ-201406-GLOBEX Open price on 2014-06-12 is 3797.5. | 2014-07-14 19:19:24 NQ-201409-GLOBEX [CB] 15 Min #3: NQ-201409-GLOBEX Open price on 2014-06-12 is 3792.25. | 2014-07-14 19:19:24 NQ-201409-GLOBEX [CB] 15 Min #3: NQ-201406-GLOBEX price difference to NQ-201409-GLOBEX is -5.25. | 2014-07-14 19:19:24 NQ-201409-GLOBEX [CB] 15 Min #3: Back adjust amount for symbol NQ-201406-GLOBEX is -5.25. | 2014-07-14 19:19:24 Mapping YM-201409-ECBOT to YMU4. Service code: cbot | 2014-07-14 19:19:25 HD Request # 2 - Downloading Intraday chart data for YM-201409-ECBOT to the file YM-201409-ECBOT.scid. Service: cbot | 2014-07-14 19:19:25 HD Request # 2 - Download start Date-Time: 2014-07-14 19:16:50.0 | 2014-07-14 19:19:25 HD Request # 2 - Using server: scdf2.sierracharts.com port 10149 | 2014-07-14 19:19:25 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-07-14 19:19:25 Mapping NQ-201409-GLOBEX to NQU4. Service code: cme | 2014-07-14 19:19:25 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-07-14 19:19:26 The network socket is connected. | 2014-07-14 19:19:26 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2014-07-14 19:19:26 TWS server version: 70 | 2014-07-14 19:19:26 IB: Connected. Waiting for account information. | 2014-07-14 19:19:26 IB Account information received. | 2014-07-14 19:19:26 Connected to IB Live account. | 2014-07-14 19:19:26 Interactive Brokers: Requesting Trade Positions for account: U1293049 | 2014-07-14 19:19:26 Next valid order ID: 281 | 2014-07-14 19:19:26 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2014-07-14 19:19:26 Message from IB: HMDS data farm connection is inactive but should be available upon demand.ushmds.us. IB Error Code: 2107. Request ID: -1. | 2014-07-14 19:19:26 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2014-07-14 19:19:26 Next valid order ID: 281 | 2014-07-14 19:19:26 IB Account information received. | 2014-07-14 19:19:26 Connected to IB Live account. | 2014-07-14 19:19:26 Interactive Brokers: Received Trade Positions download end message for account U1293049 | 2014-07-14 19:19:26 Mapping NQ-201409-GLOBEX to NQU4. Service code: cme | 2014-07-14 19:19:26 SC Exchange Data - Starting real-time market data updates for: NQU4 | 2014-07-14 19:19:26 Using username 0 | 2014-07-14 19:19:26 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-07-14 19:19:26 Mapping YM-201409-ECBOT to YMU4. Service code: cbot | 2014-07-14 19:19:26 SC Exchange Data - Starting real-time market data updates for: YMU4 | 2014-07-14 19:19:26 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-07-14 19:19:26 IB: Requesting historical order fills for account U1293049 | 2014-07-14 19:19:31 Requesting market depth updates for: NQ-201409-GLOBEX if supported. | 2014-07-14 19:19:31 Requesting market depth updates for: YM-201409-ECBOT if supported. | 2014-07-14 19:19:31 Interactive Brokers: Received Open orders end message. | 2014-07-14 19:19:31 Current selected Data/Trading service: Interactive Brokers | 2014-07-14 19:19:33 HD Request # 2 - Error downloading historical Intraday data for YM-201409-ECBOT. The network socket has been closed. Retrying download. | 2014-07-14 19:19:45 HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YM-201409-ECBOT | 2014-07-14 19:19:45 HD Request # 3 - Downloading Intraday chart data for YM-201409-ECBOT to the file YM-201409-ECBOT.scid. Service: cbot | 2014-07-14 19:19:45 HD Request # 3 - Download start Date-Time: 2014-07-14 19:16:50.0 | 2014-07-14 19:19:45 HD Request # 3 - Using server: scdf1.sierracharts.com port 10149 | 2014-07-14 19:19:45 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-07-14 19:19:45 Error received in OnConnect while connecting. Windows error code 10060: Pokus o pøipojení selhal, protože pøipojená strana v èasovém intervalu øádnì neodpovìdìla, nebo vytvoøené pøipojení selhalo, protože neodpovìdìl pøipojený hostitel. | 2014-07-14 19:19:47 SC Exchange Data: Disconnected from the server. | 2014-07-14 19:19:47 SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-07-14 19:19:47 Using username 0 | 2014-07-14 19:19:49 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-07-14 19:19:49 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-07-14 19:19:49 |
| [2014-07-14 17:29:12] |
| User25634 - Posts: 2 |
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Same problem..
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| [2014-07-14 17:30:05] |
| User13642 - Posts: 21 |
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Back up on my end |
| [2014-07-14 17:30:54] |
| ged - Posts: 233 |
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It is working again right now.
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| [2014-07-14 17:33:01] |
| User13642 - Posts: 21 |
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Stopped again...
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| [2014-07-14 17:33:27] |
| User59879 - Posts: 66 |
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Same here - comes and goes ....
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| [2014-07-14 17:34:13] |
| ged - Posts: 233 |
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And now has stopped again.
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| [2014-07-14 17:37:57] |
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Even though we have not responded right away, we are aware of the ongoing intermittent data feed. It has been up and down. We know this is ridiculous and unacceptable. Barchart said this: should be back and I am contacting vendor to find out why this occurred after they assured it would not
The vendor they are referring to is the vendor of the firewall device. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-14 17:38:29
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| [2014-07-14 18:00:14] |
| User14266 - Posts: 225 |
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We know this is ridiculous and unacceptable.
Well said. An entire day of trading, wasted. Maybe tomorrow. |
| [2014-07-14 18:19:53] |
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This is such a serious problem, that we are requesting a formal response from Barchart management about this issue and what they will be doing to resolve it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-14 18:31:48] |
| Meritus - Posts: 164 |
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Will this be resolved by tomorrow?
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