Support Board
Date/Time: Sat, 15 Mar 2025 16:15:00 +0000
[Locked] - Real Time Data
View Count: 1458
| [2022-06-22 14:13:31] |
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User called and problem sorted out. We disabled the use of custom symbol settings. Sometime later this evening after the markets close, we would like you to exit from Sierra Chart and Delete this file: C:\SierraChart\SymbolSettings\CustomSymbolSettings.scdataallservices.xml This will eliminate the possibility of any future issues. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-22 14:19:08] |
| Kellie Lacey - Posts: 75 |
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sure thanks so much for your help, please let me know where I will find that file? thanks
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| [2022-06-23 17:38:24] |
| Kellie Lacey - Posts: 75 |
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Hi, I am sorry to bother you again but I found the file and deleted it and all ok today except the Daily chart isn't updating yet all the others are, can someone please help me with this many thanks
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| [2022-06-23 18:46:39] |
| John - SC Support - Posts: 38678 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-24 07:41:34] |
| Kellie Lacey - Posts: 75 |
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Software version: 2394 64-bit | 2022-06-24 03:40:07.035 Primary Thread ID: 32228 | 2022-06-24 03:40:07.035 Usage end date: 2022-09-01 | 2022-06-24 03:40:07.035 Enabled for: Advanced Features 2. | 2022-06-24 03:40:07.035 Enabled for: Sierra Chart Historical Data Service. | 2022-06-24 03:40:07.035 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-24 03:40:07.035 Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-24 03:40:07.035 Enabled for exchange2: fairx_exchange.data | 2022-06-24 03:40:07.035 Allow Support for Sierra Chart Data Feeds is disabled. | 2022-06-24 03:40:07.035 Current selected Data/Trading service: SC Data - All Services | 2022-06-24 03:40:07.035 Custom symbol settings values: disabled | 2022-06-24 03:40:07.035 Chart Update Interval: 500 | 2022-06-24 03:40:07.035 Intraday Data Storage Time Unit: 0 | 2022-06-24 03:40:07.035 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-06-24 03:40:07.035 2022-06-24 07:40:07 Local computer time in UTC | 2022-06-24 03:40:07.035 2022-06-24 03:40:07 Local computer time in SC Time Zone | 2022-06-24 03:40:07.035 2022-06-23 07:45:29 Server time in UTC | 2022-06-24 03:40:07.035 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-06-24 03:40:07.035 Program path: C:\SierraChart\ | 2022-06-24 03:40:07.035 Data Files path: C:\SierraChart\Data\ | 2022-06-24 03:40:07.035 OS Version Number: 10.0 | 2022-06-24 03:40:07.036 Locale Setting: C | 2022-06-24 03:40:07.036 DLLs: UserContributedStudies_64.dll | 2022-06-24 03:40:07.036 Allowed protected custom studies: | 2022-06-24 03:40:07.036 Crash reporter started: true | 2022-06-24 03:40:07.036 |
| [2022-06-24 08:32:52] |
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We need you to go through all of the steps again in post #28 and be sure to follow this step: Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-24 08:33:01
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| [2022-06-24 08:51:24] |
| Kellie Lacey - Posts: 75 |
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Hi ok that's fine but how do I find post 28, I can't see it thanks
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| [2022-06-24 10:21:45] |
| Kellie Lacey - Posts: 75 |
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Software version: 2394 64-bit | 2022-06-24 06:20:52.949 Primary Thread ID: 32228 | 2022-06-24 06:20:52.949 Usage end date: 2022-09-01 | 2022-06-24 06:20:52.949 Enabled for: Advanced Features 2. | 2022-06-24 06:20:52.949 Enabled for: Sierra Chart Historical Data Service. | 2022-06-24 06:20:52.949 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-24 06:20:52.949 Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-24 06:20:52.949 Enabled for exchange2: fairx_exchange.data | 2022-06-24 06:20:52.949 Allow Support for Sierra Chart Data Feeds is disabled. | 2022-06-24 06:20:52.949 Current selected Data/Trading service: SC Data - All Services | 2022-06-24 06:20:52.949 Custom symbol settings values: disabled | 2022-06-24 06:20:52.949 Chart Update Interval: 500 | 2022-06-24 06:20:52.949 Intraday Data Storage Time Unit: 0 | 2022-06-24 06:20:52.949 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-06-24 06:20:52.950 2022-06-24 10:20:52 Local computer time in UTC | 2022-06-24 06:20:52.950 2022-06-24 06:20:52 Local computer time in SC Time Zone | 2022-06-24 06:20:52.950 2022-06-23 07:45:29 Server time in UTC | 2022-06-24 06:20:52.950 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-06-24 06:20:52.950 Program path: C:\SierraChart\ | 2022-06-24 06:20:52.950 Data Files path: C:\SierraChart\Data\ | 2022-06-24 06:20:52.950 OS Version Number: 10.0 | 2022-06-24 06:20:52.953 Locale Setting: C | 2022-06-24 06:20:52.953 DLLs: UserContributedStudies_64.dll | 2022-06-24 06:20:52.953 Allowed protected custom studies: | 2022-06-24 06:20:52.953 Crash reporter started: true | 2022-06-24 06:20:52.953 ESU22-CME is the symbol |
| [2022-06-24 13:45:58] |
| John - SC Support - Posts: 38678 |
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Please change the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds to Yes. Then select File >> Disconnect followed by File >> Connect to Data Feed. Let us know if this resolves your problem. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-24 13:55:51] |
| Kellie Lacey - Posts: 75 |
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Hi, I did that and the Daily chart is still not updating?
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| [2022-06-24 14:19:54] |
| John - SC Support - Posts: 38678 |
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Then we need to see your Message Log again. But we need for you to follow the directions explicitly, specifically the part where it asks you to open a chart. We need you to open the chartbook that has the chart in it for which you are having the issue and then follow through the rest of the instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-24 14:24:58] |
| Kellie Lacey - Posts: 75 |
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Ok, I have explicitly followed these instructions, the symbol is ESU22-CME, message log pasted as instructed below...it's only the Daily chart that is not updating Software version: 2394 64-bit | 2022-06-24 10:22:21.191 Primary Thread ID: 32228 | 2022-06-24 10:22:21.191 Usage end date: 2022-09-01 | 2022-06-24 10:22:21.191 Enabled for: Advanced Features 2. | 2022-06-24 10:22:21.191 Enabled for: Sierra Chart Historical Data Service. | 2022-06-24 10:22:21.191 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-24 10:22:21.191 Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-24 10:22:21.191 Enabled for exchange2: fairx_exchange.data | 2022-06-24 10:22:21.191 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-24 10:22:21.191 Current selected Data/Trading service: SC Data - All Services | 2022-06-24 10:22:21.191 Custom symbol settings values: disabled | 2022-06-24 10:22:21.191 Chart Update Interval: 500 | 2022-06-24 10:22:21.191 Intraday Data Storage Time Unit: 0 | 2022-06-24 10:22:21.191 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-06-24 10:22:21.191 2022-06-24 14:22:21 Local computer time in UTC | 2022-06-24 10:22:21.191 2022-06-24 10:22:21 Local computer time in SC Time Zone | 2022-06-24 10:22:21.191 2022-06-23 07:45:29 Server time in UTC | 2022-06-24 10:22:21.191 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-06-24 10:22:21.191 Program path: C:\SierraChart\ | 2022-06-24 10:22:21.191 Data Files path: C:\SierraChart\Data\ | 2022-06-24 10:22:21.191 OS Version Number: 10.0 | 2022-06-24 10:22:21.193 Locale Setting: C | 2022-06-24 10:22:21.193 DLLs: UserContributedStudies_64.dll | 2022-06-24 10:22:21.196 Allowed protected custom studies: | 2022-06-24 10:22:21.196 Crash reporter started: true | 2022-06-24 10:22:21.196 File >> Disconnect selected. | 2022-06-24 10:22:43.286 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-06-24 10:22:43.458 DTC Client socket (2) | CloseSocket call. | 2022-06-24 10:22:43.459 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-06-24 10:22:43.459 SC Data - All Services | Disconnected. | 2022-06-24 10:22:43.459 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-06-24 10:22:43.459 SC Data - All Services | Connected to server complete. | 2022-06-24 10:22:51.079 Triggering next historical data download in queue. | 2022-06-24 10:22:51.079 Triggering next historical data download in queue. | 2022-06-24 10:22:51.079 Triggering next historical data download in queue. | 2022-06-24 10:22:51.079 Triggering next historical data download in queue. | 2022-06-24 10:22:51.079 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-06-24 10:22:51.080 No download requests in the queue to start downloads for. | 2022-06-24 10:22:51.258 No download requests in the queue to start downloads for. | 2022-06-24 10:22:51.258 No download requests in the queue to start downloads for. | 2022-06-24 10:22:51.259 No download requests in the queue to start downloads for. | 2022-06-24 10:22:51.259 Mapping ESU22-CME to ESU22. Service code: cme | 2022-06-24 10:22:51.261 Using symbol data fast lookup vector | 2022-06-24 10:22:51.261 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESU22-CME (ESU22). ID: 1 Service code: cme | 2022-06-24 10:22:51.261 SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10043 | 2022-06-24 10:22:51.261 SC DTC Delayed Exchange Data | Requesting security definition data for: ESU22-CME (ESU22). ID: 1 | 2022-06-24 10:22:51.261 Added historical Intraday data request for ESU22-CME to the queue. | 2022-06-24 10:22:51.261 Intraday data recording state for symbol ESU22-CME is set to download 'Pending'. | 2022-06-24 10:22:51.261 Triggering next historical data download in queue. | 2022-06-24 10:22:51.261 Delaying start of download for ESU22-CME. | 2022-06-24 10:22:51.264 DTC Client socket (1) | Creating socket. | 2022-06-24 10:22:51.340 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-06-24 10:22:51.340 DTC Client socket (1) | Connecting to IP: 204.15.197.13. | 2022-06-24 10:22:51.340 SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-06-24 10:22:51.438 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-06-24 10:22:51.438 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-06-24 10:22:51.438 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-06-24 10:22:51.557 SC DTC Delayed Exchange Data | Sending logon request message. | 2022-06-24 10:22:51.557 SC DTC Delayed Exchange Data | Received logon response. | 2022-06-24 10:22:52.278 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-06-24 10:22:52.278 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-06-24 10:22:52.278 SC DTC Delayed Exchange Data | Successfully connected. | 2022-06-24 10:22:52.278 SC DTC Delayed Exchange Data | Trading is not supported. | 2022-06-24 10:22:52.278 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESU22-CME -> ESU22 | 2022-06-24 10:22:52.278 SC DTC Delayed Exchange Data | Received security definition for symbol ESU22-CME | 2022-06-24 10:22:52.474 HD Request # 8 | Downloading Intraday chart data for ESU22-CME to the file ESU22-CME.scid. Service: cme | 2022-06-24 10:22:57.207 HD Request # 8 | Download start date-time: 2022-06-24 10:12:32.000000. File last date-time: 2022-06-24 10:12:32.079001 | 2022-06-24 10:22:57.208 HD Request # 8 | Using server: ds23.sierracharts.com port 10150 | 2022-06-24 10:22:57.208 Socket (3) | Creating socket. | 2022-06-24 10:22:57.208 Socket (3) | New receive buffer size: 5242880 | 2022-06-24 10:22:57.208 Socket (3) | Connecting to IP: 216.1.90.130. | 2022-06-24 10:22:57.208 HD Request # 8 | Setting DTC encoding to Binary VLS | 2022-06-24 10:22:57.445 HD Request # 8 | Sending historical data logon request message. | 2022-06-24 10:22:57.445 HD Request # 8 | Requesting Intraday data. Start date-time: 2022-06-24 10:12:32. Record interval: 0. Symbol: ESU22 | 2022-06-24 10:22:58.057 HD Request # 8 | Decompressing data. | 2022-06-24 10:22:58.165 HD Request # 8 | Receiving Intraday data for ESU22-CME starting at 2022-06-24 10:12:32.079000 | 2022-06-24 10:22:58.263 Socket (3) | CloseSocket call. | 2022-06-24 10:22:58.265 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-06-24 10:22:58.265 Historical data download thread signaled to stop. | 2022-06-24 10:22:58.265 HD Request # 8 | Timestamp of first Intraday data file record written: 2022-06-24 10:12:32.145000. | 2022-06-24 10:22:58.265 HD Request # 8 | Received 1435 Intraday data records from 2022-06-24 10:12:32.079000 to 2022-06-24 10:12:56.943002 (24.9 seconds) and wrote 1433 records for ESU22-CME | 2022-06-24 10:22:58.265 HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2022-06-24 14:12:56.943002 | 2022-06-24 10:22:58.266 HD Request # 8 | Completion time: 1s. | 2022-06-24 10:22:58.266 HD Request # 8 | Intraday data download complete for ESU22-CME. Unique request ID: 8 | 2022-06-24 10:22:58.266 Removing historical data download ID 8. | 2022-06-24 10:22:58.266 Real-time Intraday chart data file updates started for ESU22-CME | 2022-06-24 10:22:58.266 Intraday chart data file opened for ESU22-CME | 2022-06-24 10:22:58.266 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2022-06-24 10:22:58.266 Triggering next historical data download in queue. | 2022-06-24 10:22:58.266 No download requests in the queue to start downloads for. | 2022-06-24 10:22:58.266 Opened cached Intraday file: C:\SierraChart\Data\ESU22-CME.scid. Thread ID: 21640 | 2022-06-24 10:22:58.310 Socket (3) | Socket gracefully closed by remote side. | 2022-06-24 10:22:58.362 Socket (3) | Closed. | 2022-06-24 10:22:58.362 |
| [2022-06-24 14:28:41] |
| John - SC Support - Posts: 38678 |
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Can you please give us a screenshot of your daily chart that is not updating. Refer to the instructions for a screenshot here: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-24 14:42:28] |
| Kellie Lacey - Posts: 75 |
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https://www.sierrachart.com/image.php?Image=1656081719331.png
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| [2022-06-24 15:42:42] |
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One thing that we noticed in the chart is that it is not scrolled to the end. Select Chart >> Goto End of Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-24 15:42:53
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| [2022-06-24 15:51:39] |
| Kellie Lacey - Posts: 75 |
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oh blimey it's ok now I've done that! thank you so much for your help, sorry if I'm driving you bonkers but this is all new to me...thanks again
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| [2022-07-11 16:11:18] |
| Kellie Lacey - Posts: 75 |
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Hi, can someone please let me know how far back in time my charts go to please? thanks
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| [2022-07-11 18:29:13] |
| John - SC Support - Posts: 38678 |
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It looks like you are using our data. In which case, refer to the following for how far back we have data for the various exchanges: Sierra Chart Historical Data Service: What is Included If you are asking about your specific charts, then refer to the settings starting here: Chart Settings: Load Data Limiting Method (Chart >> Chart Settings >> Data Limiting >> Date Range and Limiting Method menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-21 16:26:45] |
| Kellie Lacey - Posts: 75 |
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Hi can someone please let me know what the symbol is for Bonds? thanks
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| [2022-07-21 17:06:08] |
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CBOT bonds are listed in File >> Find Symbol >> Futures-CBOT. Assuming you are referring to CBOT bonds. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-22 08:56:30] |
| Kellie Lacey - Posts: 75 |
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Hi, this is what I need: You Want the 30 yr T Bond and that's on the CME exchange Not CBOT, where can I find this please? thanks
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| [2022-07-22 09:08:39] |
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There are no bonds listed on the CME. They are on CBOT but CBOT is part of the CME Group. CBOT bonds are listed in File >> Find Symbol >> Futures-CBOT. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-22 09:13:24] |
| Kellie Lacey - Posts: 75 |
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ok but when I try to put 30YU22-CBOT into my chart nothing happens? also can someone please help with with my 30 minute chart doesn't seem to be loading either? thanks
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| [2022-07-22 09:41:55] |
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That is an interest rate contract, not a bond. Look for the 30 year bond futures that begin with ZB.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-22 09:52:28] |
| Kellie Lacey - Posts: 75 |
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ok many thanks will do, also I managed to sort my 30 minute chart (I think!) but could you please let me know how to make my chart fit the page, it seems to be all on the left hand side? thanks
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| [2022-07-22 09:57:44] |
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Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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