Support Board
Date/Time: Sat, 12 Jul 2025 10:12:02 +0000
Post From: Real Time Data
| [2022-06-24 14:19:54] |
| John - SC Support - Posts: 40857 |
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Then we need to see your Message Log again. But we need for you to follow the directions explicitly, specifically the part where it asks you to open a chart. We need you to open the chartbook that has the chart in it for which you are having the issue and then follow through the rest of the instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |