Support Board
Date/Time: Sat, 15 Mar 2025 22:07:23 +0000
Post From: Real Time Data
| [2022-06-24 14:19:54] |
| John - SC Support - Posts: 38678 |
|
Then we need to see your Message Log again. But we need for you to follow the directions explicitly, specifically the part where it asks you to open a chart. We need you to open the chartbook that has the chart in it for which you are having the issue and then follow through the rest of the instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |