Support Board
Date/Time: Fri, 18 Apr 2025 05:14:20 +0000
Second Instance of Sierra Chart Does Not Load
View Count: 60
| [2025-03-31 19:57:27] |
| User785258 - Posts: 13 |
|
Getting back to your earlier question, for Instance 01: I have three chartbooks with multiple, mostly time-based, tabs usually located at the bottom of the screen. None are showing, however under the CW menu the charts appear to be present, and when selected, they do load properly. Restart. Second instance does not load. First instance is corrupt with my time-based tabs missing from all three chartbooks, except the last one used before shutting down. I send the log of the first instance for analysis with the ticket number. ----- I have had the same problems again, as described below. I took the following steps: 1) Restarted the platform - Second instance would not load, and missing time tabs in all of the chartbooks of instance 1. 2) Followed SC instructions to restore from a backup. I restored the configuration files of both instances. The first instance appears to be working okay, however second cannot connect, and the log prints the following error -- 2025-03-29 05:38:10.930 | DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * I have previously tried to start the platform with the Webroot Firewall & Webshield disabled, but it made no difference. The firewall has never been an issue since I joined SC. I have send SC a log of the second instance with the support ticket number as above, as reference. Please advise further. |
| [2025-03-31 19:59:14] |
| John - SC Support - Posts: 39353 |
|
How is this second instance started? Is this a sub-instance, started with "File >> New Instance" or is this a completely separate installation? If it is a sub-instance, then are you starting it by selecting "File >> New Instance" or is it set to automatically start, or are you doing something else? We need the Message Log of this "Second" instance (not the first that is working). Please get us that log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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