Support Board
Date/Time: Fri, 18 Apr 2025 05:59:00 +0000
Post From: Second Instance of Sierra Chart Does Not Load
| [2025-03-31 19:59:14] |
| John - SC Support - Posts: 39353 |
|
How is this second instance started? Is this a sub-instance, started with "File >> New Instance" or is this a completely separate installation? If it is a sub-instance, then are you starting it by selecting "File >> New Instance" or is it set to automatically start, or are you doing something else? We need the Message Log of this "Second" instance (not the first that is working). Please get us that log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |