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How to Post a Message for Support

unable to connect

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[2014-09-25 15:47:37] #1 [Go To First Post]
User11860 - Posts: 3
I just setup exactly according to the instructions for new account by creating account on your site and downloading SC. SC opens fine but not able to connect to live trading. I'm set up for live trading with CQG and have input the login details given to me in the SC Global Settings-Data Trade Service Settings. Thanks for your help. Here's the log: CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2014-09-25 08:41:27 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2014-09-25 08:41:27 socket (688) \| Connected. \| 2014-09-25 08:41:27 CQG Trading FIX: Sending the Logon message. \| 2014-09-25 08:41:28 CQG Trading FIX: Received a Logout message. Text = Logon rate has exceeded the allowable limit. Please call Customer Support for assistance. \| 2014-09-25 08:41:28 CQG Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2014-09-25 08:41:28 socket (688) \| Shutdown and closed. \| 2014-09-25 08:41:28 CQG Trading FIX: Logged out and disconnected. \| 2014-09-25 08:41:28 CQG Trading FIX: Disconnected. \| 2014-09-25 08:41:28 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-09-25 08:41:28 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-09-25 08:41:28 CQG Trading \| Disconnected. \| 2014-09-25 08:41:28 Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. \| 2014-09-25 08:41:28 File >> Disconnect selected. \| 2014-09-25 08:41:29 CQG Trading \| Disconnected. \| 2014-09-25 08:41:29

[2014-09-25 16:35:14] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Your broker/trading service will need to help you with this: CQG Trading FIX: Received a Logout message. Text = Logon rate has exceeded the allowable limit. Please call Customer Support for assistance. \| 2014-09-25 08:41:28 Also, we will need to see the ENTIRE Message Log. Not a portion. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-09-25 16:39:16] #3 [Go To First Post]
User11860 - Posts: 3
Software version: 1192 \| 2014-09-25 09:38:22 Usage end date: 2014-10-10 \| 2014-09-25 09:38:22 Enabled for: Advanced Features. \| 2014-09-25 09:38:22 Enabled for: Advanced Features 2. \| 2014-09-25 09:38:22 Enabled for: Sierra Chart Historical Data Service. \| 2014-09-25 09:38:22 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-09-25 09:38:22 Active service: CQG Trading \| 2014-09-25 09:38:22 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2014-09-25 09:38:22 2014-09-25 09:38:22 Local computer clock time \| 2014-09-25 09:38:22 2014-09-25 16:38:22 GMT time \| 2014-09-25 09:38:22 2014-09-25 09:38:22 Time zone adjusted time \| 2014-09-25 09:38:22 Time difference to server time: 1 seconds. \| 2014-09-25 09:38:22 Program path: C:\SierraChart\ \| 2014-09-25 09:38:22 Data Files path: C:\SierraChart\Data\ \| 2014-09-25 09:38:22 OS Version Number: 6.1 \| 2014-09-25 09:38:22 Checking for new symbol settings for cqg \| 2014-09-25 09:38:22 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 188.40.121.148 \| 2014-09-25 09:38:22 HTTP connection to www.sierrachart.com:80 (1072) \| Connected. \| 2014-09-25 09:38:22 Symbol settings are up-to-date for cqg \| 2014-09-25 09:38:22 CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2014-09-25 09:38:27 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2014-09-25 09:38:27 socket (824) \| Connected. \| 2014-09-25 09:38:27 CQG Trading FIX: Sending the Logon message. \| 2014-09-25 09:38:27 CQG Trading FIX: Received a Logout message. Text = This Trader is not active. Please contact your FCM. \| 2014-09-25 09:38:27 CQG Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2014-09-25 09:38:27 socket (824) \| Shutdown and closed. \| 2014-09-25 09:38:27 CQG Trading FIX: Logged out and disconnected. \| 2014-09-25 09:38:27 CQG Trading FIX: Disconnected. \| 2014-09-25 09:38:27 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-09-25 09:38:27 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-09-25 09:38:27 CQG Trading \| Disconnected. \| 2014-09-25 09:38:27 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-09-25 09:38:27 CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2014-09-25 09:38:32 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2014-09-25 09:38:32 HTTP connection to www.sierrachart.com:80 (1072) \| Closed. No error. \| 2014-09-25 09:38:32 HTTP connection to www.sierrachart.com:80 (1072) \| Shutdown and closed. \| 2014-09-25 09:38:32 socket (812) \| Connected. \| 2014-09-25 09:38:32 CQG Trading FIX: Sending the Logon message. \| 2014-09-25 09:38:33 CQG Trading FIX: Received a Logout message. Text = This Trader is not active. Please contact your FCM. \| 2014-09-25 09:38:33 CQG Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2014-09-25 09:38:33 socket (812) \| Shutdown and closed. \| 2014-09-25 09:38:33 CQG Trading FIX: Logged out and disconnected. \| 2014-09-25 09:38:33 CQG Trading FIX: Disconnected. \| 2014-09-25 09:38:33 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-09-25 09:38:33 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-09-25 09:38:33 CQG Trading \| Disconnected. \| 2014-09-25 09:38:33 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-09-25 09:38:33 CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2014-09-25 09:38:38 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2014-09-25 09:38:38 socket (956) \| Connected. \| 2014-09-25 09:38:38 CQG Trading FIX: Sending the Logon message. \| 2014-09-25 09:38:38 CQG Trading FIX: Received a Logout message. Text = This Trader is not active. Please contact your FCM. \| 2014-09-25 09:38:38 CQG Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2014-09-25 09:38:38 socket (956) \| Shutdown and closed. \| 2014-09-25 09:38:38 CQG Trading FIX: Logged out and disconnected. \| 2014-09-25 09:38:38 CQG Trading FIX: Disconnected. \| 2014-09-25 09:38:38 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-09-25 09:38:38 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-09-25 09:38:38 CQG Trading \| Disconnected. \| 2014-09-25 09:38:38 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-09-25 09:38:38 CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2014-09-25 09:38:43 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2014-09-25 09:38:43 socket (1596) \| Connected. \| 2014-09-25 09:38:43 CQG Trading FIX: Sending the Logon message. \| 2014-09-25 09:38:43 CQG Trading FIX: Received a Logout message. Text = This Trader is not active. Please contact your FCM. \| 2014-09-25 09:38:43 CQG Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2014-09-25 09:38:43 socket (1596) \| Shutdown and closed. \| 2014-09-25 09:38:43 CQG Trading FIX: Logged out and disconnected. \| 2014-09-25 09:38:43 CQG Trading FIX: Disconnected. \| 2014-09-25 09:38:43 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-09-25 09:38:43 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-09-25 09:38:43 CQG Trading \| Disconnected. \| 2014-09-25 09:38:43 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2014-09-25 09:38:43

[2014-09-25 16:42:04] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Contact your trading service and let them know you are getting this message from CQG: CQG Trading FIX: Received a Logout message. Text = This Trader is not active. Please contact your FCM. \| 2014-09-25 09:38:27 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-09-25 16:56:44] #5 [Go To First Post]
User11860 - Posts: 3
Thank you reviewing.

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