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Post From: unable to connect

[2014-09-25 15:47:37] Link To Thread - Link To Post [Go To First Post]
User11860 - Posts: 3
I just setup exactly according to the instructions for new account by creating account on your site and downloading SC. SC opens fine but not able to connect to live trading. I'm set up for live trading with CQG and have input the login details given to me in the SC Global Settings-Data Trade Service Settings. Thanks for your help. Here's the log: CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2014-09-25 08:41:27 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2014-09-25 08:41:27 socket (688) \| Connected. \| 2014-09-25 08:41:27 CQG Trading FIX: Sending the Logon message. \| 2014-09-25 08:41:28 CQG Trading FIX: Received a Logout message. Text = Logon rate has exceeded the allowable limit. Please call Customer Support for assistance. \| 2014-09-25 08:41:28 CQG Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2014-09-25 08:41:28 socket (688) \| Shutdown and closed. \| 2014-09-25 08:41:28 CQG Trading FIX: Logged out and disconnected. \| 2014-09-25 08:41:28 CQG Trading FIX: Disconnected. \| 2014-09-25 08:41:28 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-09-25 08:41:28 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-09-25 08:41:28 CQG Trading \| Disconnected. \| 2014-09-25 08:41:28 Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. \| 2014-09-25 08:41:28 File >> Disconnect selected. \| 2014-09-25 08:41:29 CQG Trading \| Disconnected. \| 2014-09-25 08:41:29