Support Board
Date/Time: Sat, 19 Apr 2025 09:58:39 +0000
Rithmic connection not connecting
View Count: 216
| [2025-03-25 14:40:02] |
| jtfacts - Posts: 2 |
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Message Log Close Edit Send For Analysis 2025-03-25 10:26:27.279 | DTC Client socket (1) | Closed. 2025-03-25 10:26:27.511 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | CloseSocket call. 2025-03-25 10:26:27.511 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | Shutdown started. Waiting for graceful close. 2025-03-25 10:26:27.528 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | Socket gracefully closed by remote side. 2025-03-25 10:26:27.528 | HTTPS connection ID:5 to downloads.rithmic.com:443 for request ID:5 (2) | Closed. 2025-03-25 10:26:31.277 | Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated 2025-03-25 10:26:31.277 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50503 2025-03-25 10:26:31.277 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 2025-03-25 10:26:31.277 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-03-25 10:26:31.277 | DTC Client socket (1) | New receive buffer size: 0 2025-03-25 10:26:31.277 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-03-25 10:26:51.283 | HTTPS connection ID:6 to downloads.rithmic.com:443 for request ID:6 (2) | Creating socket. Using TLS 1.2. 2025-03-25 10:26:51.283 | HTTPS connection ID:6 to downloads.rithmic.com:443 for request ID:6 (2) | New receive buffer size: 0 2025-03-25 10:26:51.283 | HTTPS connection ID:6 to downloads.rithmic.com:443 for request ID:6 (2) | Connecting to IP: 216.66.0.130. 2025-03-25 10:26:51.408 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 86257 2025-03-25 10:26:51.409 | Rithmic Direct - DTC | Processed connection points. Count: 369 2025-03-25 10:26:51.409 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis" button on this window. 2025-03-25 10:26:51.409 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-25 10:26:51.422 | DTC Client socket (1) | CloseSocket call. 2025-03-25 10:26:51.422 | Rithmic Direct - DTC | Disconnected. 2025-03-25 10:26:51.422 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-03-25 10:26:51.422 | DTC Client socket (1) | Closed. 2025-03-25 10:26:51.654 | HTTPS connection ID:6 to downloads.rithmic.com:443 for request ID:6 (2) | CloseSocket call. 2025-03-25 10:26:51.654 | HTTPS connection ID:6 to downloads.rithmic.com:443 for request ID:6 (2) | Shutdown started. Waiting for graceful close. 2025-03-25 10:26:51.674 | HTTPS connection ID:6 to downloads.rithmic.com:443 for request ID:6 (2) | Socket gracefully closed by remote side. 2025-03-25 10:26:51.674 | HTTPS connection ID:6 to downloads.rithmic.com:443 for request ID:6 (2) | Closed. 2025-03-25 10:26:55.415 | Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated 2025-03-25 10:26:55.415 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50503 2025-03-25 10:26:55.415 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 2025-03-25 10:26:55.416 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-03-25 10:26:55.416 | DTC Client socket (1) | New receive buffer size: 0 2025-03-25 10:26:55.416 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. |
| [2025-03-25 14:49:51] |
| gayer2428 - Posts: 94 |
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I have the same issue
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| [2025-03-25 14:52:33] |
| AceCD - Posts: 52 |
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Same
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| [2025-03-25 14:58:55] |
| User205804 - Posts: 6 |
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Hi. Using top step trader account for evaluation.. put all credentials according to the instructions put login and password to all three sources of data in data service set up of the Sierra charts. Data provider end server are correct. In this morning the platform worked correctly, historical charts been downloaded with all the data and the lifetime data like level two and hold depth of market been working. An hour or two the platform has been starting reconnecting to the server with yellow mark on the status bar. Since then, the platform is still reconnecting and do not working. Please help. https://gyazo.com/16aaa42b21a2fd081d59bf493e08912c |
| [2025-03-25 15:26:31] |
| User725678 - Posts: 1 |
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I have the same issue.
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| [2025-03-25 15:40:01] |
| C_Money - Posts: 79 |
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It has nothing to do with Sierra Chart. This happens to Rithmic every few months or so. I've been using it for a while. What I would like to see is that when "Allow Support for Sierra Chart Data Feeds" is set to "Yes", I should still receive Denali data even if Rithmic isn't working. I think this woould resolve alot of confusion where users will post on the SC board rather than Rithmic's, because then the services are clearly separated. Right now, if Rithmic isn't connecting, I don't get Denali data either. The data should still be received even if the order routing is not. |
| [2025-03-25 15:44:04] |
| John - SC Support - Posts: 39362 |
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Rithmic is having issues with their Chicago-area servers. Others have stated that connecting to a non-Chicago based server has worked for them (Sao Paulo has been specifically mentioned).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-25 16:46:42] |
| User696822 - Posts: 1 |
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Sao Paulo worked for me, thanks!
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 2025-03-25.png / V - Attached On 2025-03-25 16:45:38 UTC - Size: 40.14 KB - 17 views |
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