Support Board
Date/Time: Tue, 22 Apr 2025 08:11:26 +0000
Urgent...Data Error. Please Help!
View Count: 324
| [2025-01-30 14:24:22] |
| TheProfitStalker - Posts: 9 |
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Top of the morning to you, I am doing a trading combine with Topstep Trading & attached is what is required vs. what I see. When I input the info as required I am missing the market & historical data username and password. Can you help me correct so I can trade this morning session please. Thank you so much, |
 Data Error 1.png / V - Attached On 2025-01-30 14:15:48 UTC - Size: 45.1 KB - 45 views Data Error 2.png / V - Attached On 2025-01-30 14:16:05 UTC - Size: 130.2 KB - 36 views Attachment Deleted. |
| [2025-01-30 16:42:21] |
| John - SC Support - Posts: 39395 |
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With Sierra Chart version 2727 and higher, we no longer support data from Rithmic. Refer to the following: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2728 Therefore, you need to do one of the following: - downgrade to version 2726 and then use the Rithmic data. Follow the instructions at the following link: Software Download: Full Control Rollback Procedure - Use the data from our Denali Exchange Data Feed. Follow the instructions at the following link to setup data for the CME Group: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* As noted in the above section, you need to have a live, funded, futures trading account in order to qualify for the non-professional exchange fees. Refer to the following for more on this requirement: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-30 18:09:08] |
| TheProfitStalker - Posts: 9 |
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Thank you John...this is a big help
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| [2025-01-30 18:50:17] |
| TheProfitStalker - Posts: 9 |
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Hey John, Thanks for your help John. Unfortunately, I still dont have connection. My Denali is active & I have followed all protocols to be connected. Please advise me on what to do. See attachment. P.S. Everything was working smoothly until I updated lol |
| Data Error 3.png / V - Attached On 2025-01-30 18:47:49 UTC - Size: 70.28 KB - 37 views |
| [2025-01-30 20:47:26] |
| John - SC Support - Posts: 39395 |
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First, you do not have any exchanges active with our Denali Exchange Data Feed. If you are wanting data from us, then you will need to go through the instructions to setup the exchange and eventually activate and pay for it. You will need to redo the agreements as you previously had "TransAct" listed as the "Clearing Firm" and they no longer exist as TransAct. The instructions for the CME Group data are at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* In terms of the "Permission Denied" error you are getting, refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-30 21:51:59] |
| TheProfitStalker - Posts: 9 |
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Thank you John. I will follow these steps and hopefully this resolves the issue. Honestly I thought everything was setup correctly.
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| [2025-01-31 13:09:55] |
| TheProfitStalker - Posts: 9 |
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Good Morning John, Sierra has me listed as a professional. According to the rules I am considered a non-professional. This is a definitive mistake. I am not registered with any regulating body be it FINRA, NFA, or CFP. Can you please change my status back to non-professional as I would like to get back to trading today. Thank you for your immediate attention to this matter. |
| [2025-01-31 16:23:54] |
| John - SC Support - Posts: 39395 |
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Please respond in the following ticket that was opened for this: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1707166453600#ViewTicket For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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