Support Board
Date/Time: Wed, 05 Feb 2025 20:41:51 +0000
An overfill update order call has occurred
View Count: 126
| [2024-11-19 18:08:08] |
| KevinDiard - Posts: 18 |
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Bonjour, I am encountering an issue with order management on Sierra Chart while using the Rithmic platform. During the execution of certain trades, I receive the following message: "An overfill update order call has occurred." I buy a contract using the 'Buy Bid' button, the price goes below my order without being executed. So I cancel all and flatten, and the order is eventually executed even though no order appears in my order book anymore, and need to flatten a second time to close that order... it's happen to me two times today... My current selected service list is Rithmic Direct- DTC, but I am paying for the Denali feed subscription for Eurex. Am I fully using Rithmic, or is it just the order routing? Thanks for your help K |
| [2024-11-19 23:09:43] |
| John - SC Support - Posts: 37757 |
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As long as the option for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds" is set to "Yes", then you are getting your real-time data for the exchanges you have active with our Denali Exchange Data Feed from us. In this case, these are "EUREX EOBI" and "NYMEX with Market Depth for Non-Professional Trading Accounts". If you are getting any other data, then that data is coming from Rithmic. Your order routing is always with Rithmic, assuming you are not changing your service around. As long as you are connected to Rithmic, then your order routing is with Rithmic. The issue you present sounds like a typical Rithmic non-responsive issue. But we really need a little more information on the specific message of "An overfill update order call has occurred". If this is a popup error, then we need to see an image of it. If it is in one of your logs, then we need the exact line from the log, and preferably a few lines above and below, as those could be associated with it. We can then give you more information on what to do about that message. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-20 05:53:57] |
| Sierra_Chart Engineering - Posts: 18294 |
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We cannot help with this problem with Rithmic: "An overfill update order call has occurred."
This is outside the scope of our support . You can safely ignore it. It definitely does not cause a problem. Any other issues involving trading will be on the side of Rithmic.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-20 06:42:22] |
| Sierra_Chart Engineering - Posts: 18294 |
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Here is the relevant documentation: Trading Information Windows: Meaning of: "An overfill UpdateOrder call has occurred" Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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