Support Board
Date/Time: Wed, 05 Feb 2025 20:33:51 +0000
Post From: An overfill update order call has occurred
| [2024-11-19 23:09:43] |
| John - SC Support - Posts: 37757 |
|
As long as the option for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds" is set to "Yes", then you are getting your real-time data for the exchanges you have active with our Denali Exchange Data Feed from us. In this case, these are "EUREX EOBI" and "NYMEX with Market Depth for Non-Professional Trading Accounts". If you are getting any other data, then that data is coming from Rithmic. Your order routing is always with Rithmic, assuming you are not changing your service around. As long as you are connected to Rithmic, then your order routing is with Rithmic. The issue you present sounds like a typical Rithmic non-responsive issue. But we really need a little more information on the specific message of "An overfill update order call has occurred". If this is a popup error, then we need to see an image of it. If it is in one of your logs, then we need the exact line from the log, and preferably a few lines above and below, as those could be associated with it. We can then give you more information on what to do about that message. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |