Support Board
Date/Time: Fri, 22 Nov 2024 21:37:15 +0000
Daily chart not loading
View Count: 133
| [2024-10-02 13:56:20] |
| ssangha84 - Posts: 122 |
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Hello, out of nowhere, my daily chart is not loading any data. I have not changed any settings as far as I know. All of a sudden it only displays the current day's bar, no previous history. All of my other charts are loading fine
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| [2024-10-02 14:30:23] |
| John - SC Support - Posts: 36238 |
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For that Daily chart, what is "Chart >> Chart Settings >> Data Limiting >> Days to Load for Historical Chart Data Type" set to?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-02 16:09:30] |
| ssangha84 - Posts: 122 |
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It is set to 1095 days.
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 Daily Settings.jpg / V - Attached On 2024-10-02 16:09:20 UTC - Size: 143.81 KB - 28 views |
| [2024-10-02 19:22:39] |
| John - SC Support - Posts: 36238 |
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The first thing is to make sure your chart is not scrolled all the way to the left, such that you are only viewing the most current bar. Refer to the following: Working With Charts: Scrolling The Chart and Right Side Fill Space If the above is not it, then with that chart active, please select "Edit >> Delete All Data and Download". Let us know if this does not resolve your issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-02 21:38:07] |
| ssangha84 - Posts: 122 |
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Yea I had tried both of those. And I just did again. Still did not work. Here is the message log I get when I tried to "Delete all data and download" Message Log: 2024-10-02 17:36:04.443 | Software version: 2657 64-bit 2024-10-02 17:36:04.443 | Primary Thread ID: 11644 2024-10-02 17:36:04.443 | Usage end date: 2024-10-23 2024-10-02 17:36:04.443 | Enabled for: Advanced Features 2. 2024-10-02 17:36:04.443 | Enabled for: Sierra Chart Historical Data Service. 2024-10-02 17:36:04.443 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-10-02 17:36:04.443 | Enabled for: Delayed Denali Exchange Data Feed. 2024-10-02 17:36:04.443 | Enabled for exchange2: CME 2024-10-02 17:36:04.443 | Enabled for exchange2: NASDAQ Global Indexes 2024-10-02 17:36:04.443 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-10-02 17:36:04.443 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-10-02 17:36:04.443 | Custom symbol settings values: disabled 2024-10-02 17:36:04.443 | Chart Update Interval: 500 2024-10-02 17:36:04.443 | Intraday Data Storage Time Unit: 0 2024-10-02 17:36:04.443 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-10-02 17:36:04.443 | 2024-10-02 21:36:04 Local computer time in UTC 2024-10-02 17:36:04.443 | 2024-10-02 17:36:04 Local computer time in SC Time Zone 2024-10-02 17:36:04.443 | 2024-10-02 20:01:05 Server time in UTC 2024-10-02 17:36:04.443 | Local computer UTC time and Server UTC time difference: 0 seconds. 2024-10-02 17:36:04.443 | Program path: C:\Users\ssang\OneDrive\Desktop\SierraChart\ 2024-10-02 17:36:04.443 | Data Files path: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\ 2024-10-02 17:36:04.443 | OS Version Number: 10.0 2024-10-02 17:36:04.443 | Locale Setting: C 2024-10-02 17:36:04.444 | DLLs: deltadot_64.dll, UserContributedStudies_64.dll 2024-10-02 17:36:04.444 | Allowed protected custom studies: 2024-10-02 17:36:04.444 | Crash reporter started: true 2024-10-02 17:36:04.444 | 2024-10-02 17:36:30.691 | Added historical Daily data request for NQM4.CME to the queue. 2024-10-02 17:36:30.691 | Triggering next historical data download in queue. 2024-10-02 17:36:30.691 | Added historical Daily data request for NQU4.CME to the queue. 2024-10-02 17:36:30.691 | Added historical Daily data request for NQZ4.CME to the queue. 2024-10-02 17:36:30.691 | HD Request # 12 | Downloading Historical Daily chart data for NQM4.CME. Starting date: 1974-10-15. Service: rithmic.trading 2024-10-02 17:36:31.576 | HD Request # 12 | Requesting historical Daily data for NQM24 starting at 1974-10-14. SC External HD service. 2024-10-02 17:36:31.877 | HD Request # 12 | Receiving historical Daily data for NQM4.CME starting at 2023-03-16. 2024-10-02 17:36:31.877 | HD Request # 12 | Writing historical Daily data to the file NQM4.CME.dly. 2024-10-02 17:36:31.878 | HD Request # 12 | Bytes received: 16975 2024-10-02 17:36:31.878 | HD Request # 12 | Received 320 Daily data records from 2023-03-16 00:00:00 to 2024-06-21 00:00:00 (464.0 days) and wrote 320 records for NQM4.CME 2024-10-02 17:36:31.878 | HD Request # 12 | Completion time: 1s. 2024-10-02 17:36:31.878 | HD Request # 12 | Daily data download complete for NQM4.CME. Unique request ID: 12 2024-10-02 17:36:31.878 | Removing historical data download ID 12. 2024-10-02 17:36:31.878 | 2024-10-02 17:36:31.878 | Triggering next historical data download in queue. 2024-10-02 17:36:31.878 | HD Request # 13 | Downloading Historical Daily chart data for NQU4.CME. Starting date: 1974-10-15. Service: rithmic.trading 2024-10-02 17:36:32.783 | HD Request # 13 | Requesting historical Daily data for NQU24 starting at 1974-10-14. SC External HD service. 2024-10-02 17:36:33.057 | HD Request # 13 | Receiving historical Daily data for NQU4.CME starting at 2023-06-14. 2024-10-02 17:36:33.058 | Error creating or opening Historical Daily data file: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly. Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:33.058 | HD Request # 13 | Error opening historical Daily data file. * 2024-10-02 17:36:33.058 | HD Request # 13 | Error writing historical Daily data record. * | Number times message added: 9 2024-10-02 17:36:33.058 | HD Request # 13 | Bytes received: 17125 2024-10-02 17:36:33.058 | HD Request # 13 | Received 320 Daily data records from 2023-06-14 00:00:00 to 2024-09-20 00:00:00 (465.0 days) and wrote 0 records for NQU4.CME 2024-10-02 17:36:33.058 | HD Request # 13 | Completion time: 2s. 2024-10-02 17:36:33.058 | HD Request # 13 | Daily data download complete for NQU4.CME. Unique request ID: 13 2024-10-02 17:36:33.058 | Removing historical data download ID 13. 2024-10-02 17:36:33.058 | 2024-10-02 17:36:33.058 | Triggering next historical data download in queue. 2024-10-02 17:36:33.058 | HD Request # 14 | Downloading Historical Daily chart data for NQZ4.CME. Starting date: 1974-10-15. Service: rithmic.trading 2024-10-02 17:36:33.942 | HD Request # 14 | Requesting historical Daily data for NQZ24 starting at 1974-10-14. SC External HD service. 2024-10-02 17:36:34.085 | HD Request # 14 | Receiving historical Daily data for NQZ4.CME starting at 2022-05-23. 2024-10-02 17:36:34.085 | HD Request # 14 | Writing historical Daily data to the file NQZ4.CME.dly. 2024-10-02 17:36:34.086 | HD Request # 14 | Bytes received: 29657 2024-10-02 17:36:34.086 | HD Request # 14 | Received 595 Daily data records from 2022-05-23 00:00:00 to 2024-10-02 00:00:00 (2.4 years) and wrote 595 records for NQZ4.CME 2024-10-02 17:36:34.087 | HD Request # 14 | Completion time: 1s. 2024-10-02 17:36:34.087 | HD Request # 14 | Daily data download complete for NQZ4.CME. Unique request ID: 14 2024-10-02 17:36:34.087 | Removing historical data download ID 14. 2024-10-02 17:36:34.087 | 2024-10-02 17:36:34.087 | No download requests in the queue to start downloads for. 2024-10-02 17:36:34.105 | NQZ4.CME [CBV][M] Daily #8 | Download is complete for all contract months in chart. Proceeding with data load. 2024-10-02 17:36:34.106 | NQZ4.CME [CBV][M] Daily #8 | Reloading chart. 2024-10-02 17:36:34.126 | Error opening file: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:34.126 | Error opening file in CompareDailyFilesForVolumeRollover. Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:34.126 | Error opening file: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:34.126 | Error opening file in CompareDailyFilesForVolumeRollover. Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:34.160 | NQZ4.CME [CBV][M] Daily #8 | Error while getting daily settlement price with date 2024-06-14 from file. C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly. Error: Windows error code 395: Access to the cloud file is denied. 2024-10-02 17:36:34.160 | NQZ4.CME [CBV][M] Daily #8 | Error while getting daily settlement price with date 2024-09-20 from file. C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly. Error: Windows error code 395: Access to the cloud file is denied. 2024-10-02 17:36:34.160 | NQZ4.CME [CBV][M] Daily #8 | Error while getting daily settlement price with date 0 from file. C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQZ4.CME.dly. Error: Windows error code 395: Access to the cloud file is denied. 2024-10-02 17:36:34.178 | Error opening file: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:34.179 | NQZ4.CME [CBV][M] Daily #8 | Error opening or reading chart data file. File: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQZ4.CME.dly * 2024-10-02 17:36:34.181 | NQZ4.CME [CBV][M] Daily #8 | Chart data loading complete. 2024-10-02 17:36:34.602 | NQZ4.CME [CBV][M] Daily #8 | Reloading chart. 2024-10-02 17:36:34.608 | Error in IsDailyDataFileEmpty. Daily data file C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly does not exist. . C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly 2024-10-02 17:36:34.608 | Error getting the first and last date-times in the Daily data file. C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly. Daily data file C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly does not exist. * 2024-10-02 17:36:34.608 | NQZ4.CME [CBV][M] Daily #8 | Performing continuous chart historical Daily data download for symbol NQU4.CME starting at last date in file. 2024-10-02 17:36:34.608 | Added historical Daily data request for NQU4.CME to the queue. 2024-10-02 17:36:34.608 | Triggering next historical data download in queue. 2024-10-02 17:36:34.610 | Error in IsDailyDataFileEmpty. Daily data file C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly does not exist. . C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly 2024-10-02 17:36:34.714 | NQZ4.CME [CBV][M] Daily #8 | Waiting for historical downloads to complete with the IDs: 15, 2024-10-02 17:36:34.716 | HD Request # 15 | Downloading Historical Daily chart data for NQU4.CME. Starting date: 1974-10-15. Service: rithmic.trading 2024-10-02 17:36:35.592 | HD Request # 15 | Requesting historical Daily data for NQU24 starting at 1974-10-14. SC External HD service. 2024-10-02 17:36:35.734 | HD Request # 15 | Receiving historical Daily data for NQU4.CME starting at 2023-06-14. 2024-10-02 17:36:35.734 | Error creating or opening Historical Daily data file: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly. Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:35.734 | HD Request # 15 | Error opening historical Daily data file. * 2024-10-02 17:36:35.734 | HD Request # 15 | Error writing historical Daily data record. * | Number times message added: 9 2024-10-02 17:36:35.735 | HD Request # 15 | Bytes received: 17125 2024-10-02 17:36:35.735 | HD Request # 15 | Received 320 Daily data records from 2023-06-14 00:00:00 to 2024-09-20 00:00:00 (465.0 days) and wrote 0 records for NQU4.CME 2024-10-02 17:36:35.735 | HD Request # 15 | Completion time: 1s. 2024-10-02 17:36:35.735 | HD Request # 15 | Daily data download complete for NQU4.CME. Unique request ID: 15 2024-10-02 17:36:35.735 | Removing historical data download ID 15. 2024-10-02 17:36:35.735 | 2024-10-02 17:36:35.735 | No download requests in the queue to start downloads for. 2024-10-02 17:36:36.097 | NQZ4.CME [CBV][M] Daily #8 | Download is complete for all contract months in chart. Proceeding with data load. 2024-10-02 17:36:36.098 | NQZ4.CME [CBV][M] Daily #8 | Reloading chart. 2024-10-02 17:36:36.118 | Error opening file: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:36.118 | Error opening file in CompareDailyFilesForVolumeRollover. Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:36.118 | Error opening file: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:36.118 | Error opening file in CompareDailyFilesForVolumeRollover. Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:36.152 | NQZ4.CME [CBV][M] Daily #8 | Error while getting daily settlement price with date 2024-06-14 from file. C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly. Error: Windows error code 395: Access to the cloud file is denied. 2024-10-02 17:36:36.152 | NQZ4.CME [CBV][M] Daily #8 | Error while getting daily settlement price with date 2024-09-20 from file. C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly. Error: Windows error code 395: Access to the cloud file is denied. 2024-10-02 17:36:36.152 | NQZ4.CME [CBV][M] Daily #8 | Error while getting daily settlement price with date 0 from file. C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQZ4.CME.dly. Error: Windows error code 395: Access to the cloud file is denied. 2024-10-02 17:36:36.171 | Error opening file: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:36.172 | NQZ4.CME [CBV][M] Daily #8 | Error opening or reading chart data file. File: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQZ4.CME.dly * 2024-10-02 17:36:36.174 | NQZ4.CME [CBV][M] Daily #8 | Chart data loading complete. 2024-10-02 17:36:36.610 | NQZ4.CME [CBV][M] Daily #8 | Reloading chart. 2024-10-02 17:36:36.616 | Error in IsDailyDataFileEmpty. Daily data file C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly does not exist. . C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly 2024-10-02 17:36:36.616 | Error getting the first and last date-times in the Daily data file. C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly. Daily data file C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly does not exist. * 2024-10-02 17:36:36.619 | Error in IsDailyDataFileEmpty. Daily data file C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly does not exist. . C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly 2024-10-02 17:36:36.743 | Error opening file: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:36.743 | Error opening file in CompareDailyFilesForVolumeRollover. Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:36.743 | Error opening file: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:36.743 | Error opening file in CompareDailyFilesForVolumeRollover. Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:36.775 | NQZ4.CME [CBV][M] Daily #8 | Error while getting daily settlement price with date 2024-06-14 from file. C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly. Error: Windows error code 395: Access to the cloud file is denied. 2024-10-02 17:36:36.776 | NQZ4.CME [CBV][M] Daily #8 | Error while getting daily settlement price with date 2024-09-20 from file. C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly. Error: Windows error code 395: Access to the cloud file is denied. 2024-10-02 17:36:36.776 | NQZ4.CME [CBV][M] Daily #8 | Error while getting daily settlement price with date 0 from file. C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQZ4.CME.dly. Error: Windows error code 395: Access to the cloud file is denied. 2024-10-02 17:36:36.793 | Error opening file: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:36.793 | NQZ4.CME [CBV][M] Daily #8 | Error opening or reading chart data file. File: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQZ4.CME.dly * 2024-10-02 17:36:36.796 | NQZ4.CME [CBV][M] Daily #8 | Chart data loading complete. |
| [2024-10-03 13:50:59] |
| Sierra_Chart Engineering - Posts: 17145 |
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You are running Sierra Chart apparently on some remote storage device. Do not do this! It is already completely failing for you. Remove Sierra Chart from there completely. Relevant error: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly. Error: Windows error code 395: Access to the cloud file is denied.
Install Sierra Chart in its default location C:\SierraChart or some other physical drive on your system. You can install Sierra Chart from here: Software Download Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-10-03 13:51:17
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| [2024-10-03 14:20:36] |
| ssangha84 - Posts: 122 |
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Ok, I didn't realize that. If I uninstalled and reinstalled Sierra Chart, how can I make sure I have all the same templates when I reinstall?
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| [2024-10-03 14:45:36] |
| John - SC Support - Posts: 36238 |
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Chooses one of the methods from the following link: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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