Support Board
Date/Time: Fri, 22 Nov 2024 21:53:28 +0000
Post From: Daily chart not loading
| [2024-10-02 21:38:07] |
| ssangha84 - Posts: 122 |
|
Yea I had tried both of those. And I just did again. Still did not work. Here is the message log I get when I tried to "Delete all data and download" Message Log: 2024-10-02 17:36:04.443 | Software version: 2657 64-bit 2024-10-02 17:36:04.443 | Primary Thread ID: 11644 2024-10-02 17:36:04.443 | Usage end date: 2024-10-23 2024-10-02 17:36:04.443 | Enabled for: Advanced Features 2. 2024-10-02 17:36:04.443 | Enabled for: Sierra Chart Historical Data Service. 2024-10-02 17:36:04.443 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-10-02 17:36:04.443 | Enabled for: Delayed Denali Exchange Data Feed. 2024-10-02 17:36:04.443 | Enabled for exchange2: CME 2024-10-02 17:36:04.443 | Enabled for exchange2: NASDAQ Global Indexes 2024-10-02 17:36:04.443 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-10-02 17:36:04.443 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-10-02 17:36:04.443 | Custom symbol settings values: disabled 2024-10-02 17:36:04.443 | Chart Update Interval: 500 2024-10-02 17:36:04.443 | Intraday Data Storage Time Unit: 0 2024-10-02 17:36:04.443 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-10-02 17:36:04.443 | 2024-10-02 21:36:04 Local computer time in UTC 2024-10-02 17:36:04.443 | 2024-10-02 17:36:04 Local computer time in SC Time Zone 2024-10-02 17:36:04.443 | 2024-10-02 20:01:05 Server time in UTC 2024-10-02 17:36:04.443 | Local computer UTC time and Server UTC time difference: 0 seconds. 2024-10-02 17:36:04.443 | Program path: C:\Users\ssang\OneDrive\Desktop\SierraChart\ 2024-10-02 17:36:04.443 | Data Files path: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\ 2024-10-02 17:36:04.443 | OS Version Number: 10.0 2024-10-02 17:36:04.443 | Locale Setting: C 2024-10-02 17:36:04.444 | DLLs: deltadot_64.dll, UserContributedStudies_64.dll 2024-10-02 17:36:04.444 | Allowed protected custom studies: 2024-10-02 17:36:04.444 | Crash reporter started: true 2024-10-02 17:36:04.444 | 2024-10-02 17:36:30.691 | Added historical Daily data request for NQM4.CME to the queue. 2024-10-02 17:36:30.691 | Triggering next historical data download in queue. 2024-10-02 17:36:30.691 | Added historical Daily data request for NQU4.CME to the queue. 2024-10-02 17:36:30.691 | Added historical Daily data request for NQZ4.CME to the queue. 2024-10-02 17:36:30.691 | HD Request # 12 | Downloading Historical Daily chart data for NQM4.CME. Starting date: 1974-10-15. Service: rithmic.trading 2024-10-02 17:36:31.576 | HD Request # 12 | Requesting historical Daily data for NQM24 starting at 1974-10-14. SC External HD service. 2024-10-02 17:36:31.877 | HD Request # 12 | Receiving historical Daily data for NQM4.CME starting at 2023-03-16. 2024-10-02 17:36:31.877 | HD Request # 12 | Writing historical Daily data to the file NQM4.CME.dly. 2024-10-02 17:36:31.878 | HD Request # 12 | Bytes received: 16975 2024-10-02 17:36:31.878 | HD Request # 12 | Received 320 Daily data records from 2023-03-16 00:00:00 to 2024-06-21 00:00:00 (464.0 days) and wrote 320 records for NQM4.CME 2024-10-02 17:36:31.878 | HD Request # 12 | Completion time: 1s. 2024-10-02 17:36:31.878 | HD Request # 12 | Daily data download complete for NQM4.CME. Unique request ID: 12 2024-10-02 17:36:31.878 | Removing historical data download ID 12. 2024-10-02 17:36:31.878 | 2024-10-02 17:36:31.878 | Triggering next historical data download in queue. 2024-10-02 17:36:31.878 | HD Request # 13 | Downloading Historical Daily chart data for NQU4.CME. Starting date: 1974-10-15. Service: rithmic.trading 2024-10-02 17:36:32.783 | HD Request # 13 | Requesting historical Daily data for NQU24 starting at 1974-10-14. SC External HD service. 2024-10-02 17:36:33.057 | HD Request # 13 | Receiving historical Daily data for NQU4.CME starting at 2023-06-14. 2024-10-02 17:36:33.058 | Error creating or opening Historical Daily data file: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly. Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:33.058 | HD Request # 13 | Error opening historical Daily data file. * 2024-10-02 17:36:33.058 | HD Request # 13 | Error writing historical Daily data record. * | Number times message added: 9 2024-10-02 17:36:33.058 | HD Request # 13 | Bytes received: 17125 2024-10-02 17:36:33.058 | HD Request # 13 | Received 320 Daily data records from 2023-06-14 00:00:00 to 2024-09-20 00:00:00 (465.0 days) and wrote 0 records for NQU4.CME 2024-10-02 17:36:33.058 | HD Request # 13 | Completion time: 2s. 2024-10-02 17:36:33.058 | HD Request # 13 | Daily data download complete for NQU4.CME. Unique request ID: 13 2024-10-02 17:36:33.058 | Removing historical data download ID 13. 2024-10-02 17:36:33.058 | 2024-10-02 17:36:33.058 | Triggering next historical data download in queue. 2024-10-02 17:36:33.058 | HD Request # 14 | Downloading Historical Daily chart data for NQZ4.CME. Starting date: 1974-10-15. Service: rithmic.trading 2024-10-02 17:36:33.942 | HD Request # 14 | Requesting historical Daily data for NQZ24 starting at 1974-10-14. SC External HD service. 2024-10-02 17:36:34.085 | HD Request # 14 | Receiving historical Daily data for NQZ4.CME starting at 2022-05-23. 2024-10-02 17:36:34.085 | HD Request # 14 | Writing historical Daily data to the file NQZ4.CME.dly. 2024-10-02 17:36:34.086 | HD Request # 14 | Bytes received: 29657 2024-10-02 17:36:34.086 | HD Request # 14 | Received 595 Daily data records from 2022-05-23 00:00:00 to 2024-10-02 00:00:00 (2.4 years) and wrote 595 records for NQZ4.CME 2024-10-02 17:36:34.087 | HD Request # 14 | Completion time: 1s. 2024-10-02 17:36:34.087 | HD Request # 14 | Daily data download complete for NQZ4.CME. Unique request ID: 14 2024-10-02 17:36:34.087 | Removing historical data download ID 14. 2024-10-02 17:36:34.087 | 2024-10-02 17:36:34.087 | No download requests in the queue to start downloads for. 2024-10-02 17:36:34.105 | NQZ4.CME [CBV][M] Daily #8 | Download is complete for all contract months in chart. Proceeding with data load. 2024-10-02 17:36:34.106 | NQZ4.CME [CBV][M] Daily #8 | Reloading chart. 2024-10-02 17:36:34.126 | Error opening file: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:34.126 | Error opening file in CompareDailyFilesForVolumeRollover. Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:34.126 | Error opening file: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:34.126 | Error opening file in CompareDailyFilesForVolumeRollover. Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:34.160 | NQZ4.CME [CBV][M] Daily #8 | Error while getting daily settlement price with date 2024-06-14 from file. C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly. Error: Windows error code 395: Access to the cloud file is denied. 2024-10-02 17:36:34.160 | NQZ4.CME [CBV][M] Daily #8 | Error while getting daily settlement price with date 2024-09-20 from file. C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly. Error: Windows error code 395: Access to the cloud file is denied. 2024-10-02 17:36:34.160 | NQZ4.CME [CBV][M] Daily #8 | Error while getting daily settlement price with date 0 from file. C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQZ4.CME.dly. Error: Windows error code 395: Access to the cloud file is denied. 2024-10-02 17:36:34.178 | Error opening file: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:34.179 | NQZ4.CME [CBV][M] Daily #8 | Error opening or reading chart data file. File: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQZ4.CME.dly * 2024-10-02 17:36:34.181 | NQZ4.CME [CBV][M] Daily #8 | Chart data loading complete. 2024-10-02 17:36:34.602 | NQZ4.CME [CBV][M] Daily #8 | Reloading chart. 2024-10-02 17:36:34.608 | Error in IsDailyDataFileEmpty. Daily data file C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly does not exist. . C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly 2024-10-02 17:36:34.608 | Error getting the first and last date-times in the Daily data file. C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly. Daily data file C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly does not exist. * 2024-10-02 17:36:34.608 | NQZ4.CME [CBV][M] Daily #8 | Performing continuous chart historical Daily data download for symbol NQU4.CME starting at last date in file. 2024-10-02 17:36:34.608 | Added historical Daily data request for NQU4.CME to the queue. 2024-10-02 17:36:34.608 | Triggering next historical data download in queue. 2024-10-02 17:36:34.610 | Error in IsDailyDataFileEmpty. Daily data file C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly does not exist. . C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly 2024-10-02 17:36:34.714 | NQZ4.CME [CBV][M] Daily #8 | Waiting for historical downloads to complete with the IDs: 15, 2024-10-02 17:36:34.716 | HD Request # 15 | Downloading Historical Daily chart data for NQU4.CME. Starting date: 1974-10-15. Service: rithmic.trading 2024-10-02 17:36:35.592 | HD Request # 15 | Requesting historical Daily data for NQU24 starting at 1974-10-14. SC External HD service. 2024-10-02 17:36:35.734 | HD Request # 15 | Receiving historical Daily data for NQU4.CME starting at 2023-06-14. 2024-10-02 17:36:35.734 | Error creating or opening Historical Daily data file: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly. Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:35.734 | HD Request # 15 | Error opening historical Daily data file. * 2024-10-02 17:36:35.734 | HD Request # 15 | Error writing historical Daily data record. * | Number times message added: 9 2024-10-02 17:36:35.735 | HD Request # 15 | Bytes received: 17125 2024-10-02 17:36:35.735 | HD Request # 15 | Received 320 Daily data records from 2023-06-14 00:00:00 to 2024-09-20 00:00:00 (465.0 days) and wrote 0 records for NQU4.CME 2024-10-02 17:36:35.735 | HD Request # 15 | Completion time: 1s. 2024-10-02 17:36:35.735 | HD Request # 15 | Daily data download complete for NQU4.CME. Unique request ID: 15 2024-10-02 17:36:35.735 | Removing historical data download ID 15. 2024-10-02 17:36:35.735 | 2024-10-02 17:36:35.735 | No download requests in the queue to start downloads for. 2024-10-02 17:36:36.097 | NQZ4.CME [CBV][M] Daily #8 | Download is complete for all contract months in chart. Proceeding with data load. 2024-10-02 17:36:36.098 | NQZ4.CME [CBV][M] Daily #8 | Reloading chart. 2024-10-02 17:36:36.118 | Error opening file: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:36.118 | Error opening file in CompareDailyFilesForVolumeRollover. Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:36.118 | Error opening file: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:36.118 | Error opening file in CompareDailyFilesForVolumeRollover. Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:36.152 | NQZ4.CME [CBV][M] Daily #8 | Error while getting daily settlement price with date 2024-06-14 from file. C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly. Error: Windows error code 395: Access to the cloud file is denied. 2024-10-02 17:36:36.152 | NQZ4.CME [CBV][M] Daily #8 | Error while getting daily settlement price with date 2024-09-20 from file. C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly. Error: Windows error code 395: Access to the cloud file is denied. 2024-10-02 17:36:36.152 | NQZ4.CME [CBV][M] Daily #8 | Error while getting daily settlement price with date 0 from file. C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQZ4.CME.dly. Error: Windows error code 395: Access to the cloud file is denied. 2024-10-02 17:36:36.171 | Error opening file: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:36.172 | NQZ4.CME [CBV][M] Daily #8 | Error opening or reading chart data file. File: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQZ4.CME.dly * 2024-10-02 17:36:36.174 | NQZ4.CME [CBV][M] Daily #8 | Chart data loading complete. 2024-10-02 17:36:36.610 | NQZ4.CME [CBV][M] Daily #8 | Reloading chart. 2024-10-02 17:36:36.616 | Error in IsDailyDataFileEmpty. Daily data file C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly does not exist. . C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly 2024-10-02 17:36:36.616 | Error getting the first and last date-times in the Daily data file. C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly. Daily data file C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly does not exist. * 2024-10-02 17:36:36.619 | Error in IsDailyDataFileEmpty. Daily data file C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly does not exist. . C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly 2024-10-02 17:36:36.743 | Error opening file: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:36.743 | Error opening file in CompareDailyFilesForVolumeRollover. Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:36.743 | Error opening file: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:36.743 | Error opening file in CompareDailyFilesForVolumeRollover. Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:36.775 | NQZ4.CME [CBV][M] Daily #8 | Error while getting daily settlement price with date 2024-06-14 from file. C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly. Error: Windows error code 395: Access to the cloud file is denied. 2024-10-02 17:36:36.776 | NQZ4.CME [CBV][M] Daily #8 | Error while getting daily settlement price with date 2024-09-20 from file. C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly. Error: Windows error code 395: Access to the cloud file is denied. 2024-10-02 17:36:36.776 | NQZ4.CME [CBV][M] Daily #8 | Error while getting daily settlement price with date 0 from file. C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQZ4.CME.dly. Error: Windows error code 395: Access to the cloud file is denied. 2024-10-02 17:36:36.793 | Error opening file: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQU4.CME.dly Error: Windows error code 395: Access to the cloud file is denied. * 2024-10-02 17:36:36.793 | NQZ4.CME [CBV][M] Daily #8 | Error opening or reading chart data file. File: C:\Users\ssang\OneDrive\Desktop\SierraChart\Data\NQZ4.CME.dly * 2024-10-02 17:36:36.796 | NQZ4.CME [CBV][M] Daily #8 | Chart data loading complete. |