Support Board
Date/Time: Wed, 27 Nov 2024 04:04:38 +0000
At least 2 of my Tickers stopped updating on the charts..
View Count: 170
| [2024-09-30 19:31:49] |
| The Stealthy Trader - Posts: 185 |
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Submitted to Support Board hours ago w/o any input from staff.. [APM] stopped updating for 40 min today and [LUNR] is still not updating 2 hours later. I don't understand what's going on especially since I'm a paying customer. Please help.. J Two more of my Tickers stopped updating.. This is getting serious and there's no acknowledgement from Sierra about any datafeed outages. Why do most update but some don't? Please advise |
| [2024-09-30 19:56:16] |
| John - SC Support - Posts: 36309 |
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We responded to this in the first post you had for it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-15 14:08:16] |
| The Stealthy Trader - Posts: 185 |
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Hi John, hope all is well by you. So, my live data isn't working today as it's still showing yesterday. I'm not sure what to do to resolve. Please advise, Jonathan |
| [2024-11-15 14:47:15] |
| Sierra_Chart Engineering - Posts: 17190 |
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Refer to the information here regarding the US equities data feed: US Equities/CFE Data Early Morning Weekday Carrier Maintenance Notification We are aware of the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-15 14:53:23] |
| Straddle1428 - Posts: 29 |
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Refer to the information here regarding the US equities data feed: US Equities/CFE Data Early Morning Weekday Carrier Maintenance Notification i hope you throw them out. what kind of shit show provider is doing maintenance during the US stock market time!? |
| [2024-11-15 15:14:32] |
| The Stealthy Trader - Posts: 185 |
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I've been in this business a long time and a large part of that was working for a data provider. I find it hard to fathom why maintenance would be done during market hours not to mention it coming as a complete surprise to you and your customers. No doubt I'm not the only one scratching their heads on this..not to mention trying to scramble to manage risk. I would like my issue and concern about this to be escalated to a manager/supervisor. I await your reply, Jonathan |
| [2024-11-15 15:57:53] |
| John - SC Support - Posts: 36309 |
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The top people in Sierra Chart are aware of this and have been conversing with our provider. We are just as shocked that the maintenance is completely shutting off access.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-15 16:09:18] |
| The Stealthy Trader - Posts: 185 |
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Good to hear from you John as no doubt it's prob not a fun day for the team. Although I know first hand, that anything is possible in the world of data-feeds, it's kind of a wake-up call for me to continue depending on Sierra the way I do as clearly someone dropped the ball at that higher level. Regardless of what I decide on, as always, I appreciate your involvement. Thanks again, Jonathan |
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