Support Board
Date/Time: Wed, 27 Nov 2024 15:44:54 +0000
Chart and Trade DOM errors via OEC
View Count: 1241
| [2014-09-03 01:41:01] |
| User56304 - Posts: 33 |
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I'm seeing this at every attempt to cancel an order made on the Chart or Trade DOM: Trade Order Error: Unable to Flatten or Reverse because a position does not exist for the symbol: NQU4. Working orders for symbol are being canceled. | 2014-09-02 21:35:26 * OEC is not seeing the order as it does not show up on S5Trader (rebadged OEC Trader) I am able to remove the order from the chart using Trade => Refresh trade data from service This began today using 1183. I updated to 1184 and the result is the same. (order entries submitted using S5Trader continue to work as expected) |
| [2014-09-03 02:14:06] |
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We are not able to test this now because we do not have access to the OEC system. We have contacted OEC about this. However, when you want to cancel an order do not use Flatten. Follow one of the methods described here: https://www.sierrachart.com/index.php?page=doc/doc_TradeWindow.html#Canceling Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-03 02:37:36] |
| User56304 - Posts: 33 |
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Normally, I cancel orders on the Chart DOM (the X) or the Trade DOM (same X).
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| [2014-09-03 05:26:13] |
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We need to understand this better. Provide us the order activity lines from the Trade Activity Log for one of the orders you are having a problem with. Here are the instructions: http://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport The error message in your first message, indicates you are using Flatten. However, if you do not have a current Trade Position that is not the proper command to be using. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-03 12:55:48] |
| User56304 - Posts: 33 |
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From the Message Log when entering a 2-lot order: OEC FIX Trading: Received a Reject <3> message. Reference Sequence Num = 40. RefTagID = 69. Reference Message Type = E. SessionRejectReason = 5. Text = Value is incorrect (out of range) for this tag | 2014-09-03 08:47:02 * OEC FIX Trading: Received a Reject <3> message. Reference Sequence Num = 41. RefTagID = 69. Reference Message Type = E. SessionRejectReason = 5. Text = Value is incorrect (out of range) for this tag | 2014-09-03 08:47:02 * Open E Cry FIX: Received position acknowledgment message. Request Result: 2. Request Status: 1 | 2014-09-03 08:47:22 The last line comes after clicking Trade => Refresh Trade Data There is nothing this morning in theTrade Activity Log except the "Connect to Server" message. From the Trade Service Log: Trade Activity Log file read result: 27565 records inserted. 0 records filtered. | 2014-09-03 08:38:29 Trade Activity Log file date-time limits: Sim record date-time limit is 2014-05-06 00:00:00. Non-sim record date-time limit is 1987-04-18 00:00:00. Non-sim fill record date-time limit is 1932-07-15 00:00:00. | 2014-09-03 08:38:29 There was an error with the order cancellation: Unable to cancel order without a Service Order ID. Internal Order ID: 21089. Internal order ID: 21089 | 2014-09-03 08:46:07 * There was an error with the order cancellation: Unable to cancel order without a Service Order ID. Internal Order ID: 21092. Internal order ID: 21092 | 2014-09-03 08:46:07 * There was an error with the order cancellation: Unable to cancel order without a Service Order ID. Internal Order ID: 21095. Internal order ID: 21095 | 2014-09-03 08:47:12 * There was an error with the order cancellation: Unable to cancel order without a Service Order ID. Internal Order ID: 21098. Internal order ID: 21098 | 2014-09-03 08:47:12 * |
| [2014-09-03 16:06:38] |
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We are testing this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-03 16:14:20] |
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We apologize for this. We see what the problem is. We inadvertently released support for server-side OCO and bracket orders before these were fully tested. What you need to do is select Global Settings >> General Trade Settings. Uncheck Use Server-Side OCO and Bracket Orders. This will solve the problem. The source of the problem is the OEC documentation on a particular FIX tag is not correct. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-09-03 16:16:19
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| [2014-09-03 16:15:58] |
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The prior post has been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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