Support Board
Date/Time: Sat, 23 Nov 2024 23:21:21 +0000
Rithmic delays first hour of everyday, 1 year straight.
View Count: 188
| [2024-07-18 23:46:06] |
| HeyUgly - Posts: 247 |
|
guys how can I fix this , or is this a rithmic issue. I KNOW, use denali, but its not an option at this time. Soon, yes. For now, I can't. Every single day as soon as we open the live data cannot keep up. I use the sierra charts countdown timer and run it beside my PC clock to the second. I know I'm delayed. I disconnect-reconnect. My countdown timer on sierra jumps ahead 45 seconds, sometimes 1min, I try disconnecting-reconnecting ... same issue. Happens every morning until the first hour is basically over. Is there ANYTHING i can check on my end to try to make this crap connection any more reliable during the balance session? I will soon switch over to denali, but I cant right now. This has been going on for almost a year, Every day!!! I am a very well versed Sierra user, and unfort these guys cannot give me any answers at support with rithmic, just "Is rtrader pro delayed?" What I have tested on my end is running the same data feed on a different trading platform and is pretty bang on, no issues. Is there ANY sierra settings I am not paying attention to? I am guessing this is a rithmic to sierra issue on their end?? |
| [2024-07-19 00:50:35] |
| HeyUgly - Posts: 247 |
|
I noticed someone just below me in this forum posted pretty much same issue I have been having forever I am too with Apex trading. same issues. Internet speed is fine its well over 150MBPS. PC is top notch. |
| [2024-07-19 13:34:40] |
| John - SC Support - Posts: 36238 |
|
What you can do to verify that it is a Rithmic issue is install a second Sierra Chart and leave the "Current Selected Service" as "SC Data - All Services". This will then give you access to our Delayed Streaming Data. You can then watch the data at the same time and see if you have a problem or not in that installation as well. Refer to the following for how to install a second Sierra Chart: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: