Support Board
Date/Time: Sun, 24 Nov 2024 02:01:46 +0000
denial data feed live but historical data not loading
View Count: 148
| [2024-07-12 03:32:08] |
| User524690 - Posts: 4 |
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Hi team, I have just got a futures trading account linked to get the real time data feed, however all the historical data is not coming through. States: Download Failed: Error downloading historical intraday data for CLQ24_FUT-CMR & ESU24_FUT_CME. the network socket has been closed. Retrying download. I know we changed the server as we are in Thailand, but as we now have a live account linked for the denial exchange I am not sure if I need to remove that or update to something else. Thanks Neil Message log: 2024-07-12 03:15:42.629 | 2024-07-12 03:15:42.629 | HD Request # 72 | Downloading Intraday chart data for ESM24_FUT_CME to the file ESM24_FUT_CME.scid. Service: cme 2024-07-12 03:15:42.629 | HD Request # 72 | Download start date-time: 2024-03-02 00:00:00.000000. File last date-time: 00:00:00.000000 2024-07-12 03:15:42.629 | HD Request # 72 | Using server: Set it to ds32.sierracharts.com port 10149 2024-07-12 03:15:42.629 | Error getting address info for Set it to ds32.sierracharts.com. Windows error code 11001: No such host is known. * 2024-07-12 03:15:42.629 | Socket (6) | CloseSocket call. 2024-07-12 03:15:42.629 | Socket (0) | CloseSocket call. 2024-07-12 03:15:42.630 | HD Request # 72 | Error downloading historical Intraday data for ESM24_FUT_CME. The network socket has been closed. Retrying download. 2024-07-12 03:15:42.630 | Historical data download thread signaled to stop. 2024-07-12 03:15:42.630 | HD Request # 72 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for ESM24_FUT_CME 2024-07-12 03:15:42.630 | HD Request # 72 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 2024-07-12 03:15:42.630 | HD Request # 72 | Completion time: 0s. 2024-07-12 03:15:42.630 | HD Request # 72 | Intraday data download complete for ESM24_FUT_CME. Unique request ID: 34 2024-07-12 03:15:42.630 | Removing historical data download ID 34. 2024-07-12 03:15:42.630 | Real-time Intraday chart data file updates started for ESM24_FUT_CME 2024-07-12 03:15:42.631 | Opened cached Intraday file: C:\SierraChart\Data\ESM24_FUT_CME.scid. Thread ID: 14940 2024-07-12 03:15:42.631 | Intraday chart data file opened for ESM24_FUT_CME 2024-07-12 03:15:42.631 | HD Request # 72 | Enabling Intraday chart updating for symbol. 2024-07-12 03:15:42.631 | 2024-07-12 03:15:42.631 | Triggering next historical data download in queue. 2024-07-12 03:15:42.631 | HD Request # 73 | Downloading Intraday chart data for ESU24_FUT_CME to the file ESU24_FUT_CME.scid. Service: cme 2024-07-12 03:15:42.631 | Reloading all charts with filename: ESU24_FUT_CME.scid 2024-07-12 03:15:42.632 | HD Request # 73 | Download start date-time: 2024-06-08 00:00:00.000000. File last date-time: 00:00:00.000000 2024-07-12 03:15:42.632 | HD Request # 73 | Using server: Set it to ds32.sierracharts.com port 10150 2024-07-12 03:15:42.632 | Error getting address info for Set it to ds32.sierracharts.com. Windows error code 11001: No such host is known. * 2024-07-12 03:15:42.633 | Socket (6) | CloseSocket call. 2024-07-12 03:15:42.633 | Socket (0) | CloseSocket call. 2024-07-12 03:15:42.641 | HD Request # 73 | Error downloading historical Intraday data for ESU24_FUT_CME. The network socket has been closed. Retrying download. 2024-07-12 03:15:42.641 | Added historical Intraday data request for ESU24_FUT_CME to the queue. 2024-07-12 03:15:42.641 | Triggering next historical data download in queue. 2024-07-12 03:15:42.641 | Historical data download thread signaled to stop. 2024-07-12 03:15:42.641 | HD Request # 73 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for ESU24_FUT_CME 2024-07-12 03:15:42.641 | HD Request # 73 | Completion time: 0s. 2024-07-12 03:15:42.641 | 2024-07-12 03:15:42.641 | HD Request # 74 | Downloading Intraday chart data for ESU24_FUT_CME to the file ESU24_FUT_CME.scid. Service: cme 2024-07-12 03:15:42.642 | Reloading all charts with filename: ESU24_FUT_CME.scid 2024-07-12 03:15:42.643 | HD Request # 74 | Download start date-time: 2024-06-08 00:00:00.000000. File last date-time: 00:00:00.000000 2024-07-12 03:15:42.643 | HD Request # 74 | Using server: Set it to ds32.sierracharts.com port 10149 2024-07-12 03:15:42.643 | Error getting address info for Set it to ds32.sierracharts.com. Windows error code 11001: No such host is known. * 2024-07-12 03:15:42.643 | Socket (6) | CloseSocket call. 2024-07-12 03:15:42.643 | Socket (0) | CloseSocket call. 2024-07-12 03:15:42.644 | HD Request # 74 | Error downloading historical Intraday data for ESU24_FUT_CME. The network socket has been closed. Retrying download. 2024-07-12 03:15:42.644 | Added historical Intraday data request for ESU24_FUT_CME to the queue. 2024-07-12 03:15:42.644 | Triggering next historical data download in queue. 2024-07-12 03:15:42.644 | Historical data download thread signaled to stop. 2024-07-12 03:15:42.644 | HD Request # 74 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for ESU24_FUT_CME 2024-07-12 03:15:42.644 | HD Request # 74 | Completion time: 0s. 2024-07-12 03:15:42.644 | 2024-07-12 03:15:42.644 | HD Request # 75 | Downloading Intraday chart data for ESU24_FUT_CME to the file ESU24_FUT_CME.scid. Service: cme 2024-07-12 03:15:42.644 | Reloading all charts with filename: ESU24_FUT_CME.scid 2024-07-12 03:15:42.645 | HD Request # 75 | Download start date-time: 2024-06-08 00:00:00.000000. File last date-time: 00:00:00.000000 2024-07-12 03:15:42.645 | HD Request # 75 | Using server: Set it to ds32.sierracharts.com port 10150 2024-07-12 03:15:42.645 | Error getting address info for Set it to ds32.sierracharts.com. Windows error code 11001: No such host is known. * 2024-07-12 03:15:42.645 | Socket (6) | CloseSocket call. 2024-07-12 03:15:42.645 | Socket (0) | CloseSocket call. 2024-07-12 03:15:42.655 | HD Request # 75 | Error downloading historical Intraday data for ESU24_FUT_CME. The network socket has been closed. Retrying download. 2024-07-12 03:15:42.657 | Historical data download thread signaled to stop. 2024-07-12 03:15:42.657 | HD Request # 75 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for ESU24_FUT_CME 2024-07-12 03:15:42.657 | HD Request # 75 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 2024-07-12 03:15:42.658 | HD Request # 75 | Receiving Intraday data for ESU24_FUT_CME starting at 2024-07-12 03:10:15.028000 2024-07-12 03:15:42.658 | Added 59 Time and Sales records to Intraday data file for ESU24_FUT_CME after download. 2024-07-12 03:15:42.658 | HD Request # 75 | Timestamp of first Intraday data file record written: 2024-07-12 03:10:15.028000. 2024-07-12 03:15:42.658 | HD Request # 75 | Completion time: 0s. 2024-07-12 03:15:42.658 | HD Request # 75 | Intraday data download complete for ESU24_FUT_CME. Unique request ID: 36 2024-07-12 03:15:42.658 | Removing historical data download ID 36. 2024-07-12 03:15:42.658 | Real-time Intraday chart data file updates started for ESU24_FUT_CME 2024-07-12 03:15:42.667 | Opened cached Intraday file: C:\SierraChart\Data\ESU24_FUT_CME.scid. Thread ID: 14940 2024-07-12 03:15:42.667 | Intraday chart data file opened for ESU24_FUT_CME 2024-07-12 03:15:42.667 | HD Request # 75 | Enabling Intraday chart updating for symbol. 2024-07-12 03:15:42.667 | 2024-07-12 03:15:42.667 | No download requests in the queue to start downloads for. 2024-07-12 03:15:42.699 | ESU24_FUT_CME [CBV][M] #1 | Reloading chart. 2024-07-12 03:15:42.799 | ESU24_FUT_CME [CBV][M] #1 | Waiting for historical downloads to complete with the IDs: 35, 37, 2024-07-12 03:15:42.799 | ESU24_FUT_CME[M] Renko 4t #24 | Reloading chart. 2024-07-12 03:15:42.806 | ESU24_FUT_CME[M] Renko 4t #24 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-07-12 03:15:42.812 | ESU24_FUT_CME[M] Renko 4t #24 | Chart data loading complete. 2024-07-12 03:15:42.903 | ESU24_FUT_CME [CBV][M] 2000 Volume #28 | Reloading chart. 2024-07-12 03:15:42.999 | ESU24_FUT_CME [CBV][M] 2000 Volume #28 | Waiting for historical downloads to complete with the IDs: 35, 37, 2024-07-12 03:15:43.001 | ESU24_FUT_CME [CBV][M] 5 Min #3 | Reloading chart. 2024-07-12 03:15:43.032 | ESU24_FUT_CME [CBV][M] 5 Min #3 | Waiting for historical downloads to complete with the IDs: 35, 37, 2024-07-12 03:15:43.035 | ESU24_FUT_CME[M] #9 | Reloading chart. 2024-07-12 03:15:43.041 | ESU24_FUT_CME[M] #9 | Chart data loading complete. 2024-07-12 03:15:43.083 | ESU24_FUT_CME[M] 1 Min #5 | Reloading chart. 2024-07-12 03:15:43.124 | ESU24_FUT_CME[M] 1 Min #5 | Chart data loading complete. 2024-07-12 03:15:43.129 | ESU24_FUT_CME[M] 1 Min #10 | Reloading chart. 2024-07-12 03:15:43.133 | ESU24_FUT_CME[M] 1 Min #10 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-07-12 03:15:43.133 | ESU24_FUT_CME[M] 1 Min #10 | Chart data loading complete. 2024-07-12 03:15:43.774 | HD Request # 70 | Requesting historical Daily data for ESM24 starting at 1974-07-24. SC External HD service. 2024-07-12 03:15:45.079 | HD Request # 70 | Receiving historical Daily data for ESM24_FUT_CME starting at 2022-03-18. 2024-07-12 03:15:45.080 | HD Request # 70 | Writing historical Daily data to the file ESM24_FUT_CME.dly. 2024-07-12 03:15:45.085 | HD Request # 70 | Bytes received: 27650 2024-07-12 03:15:45.085 | HD Request # 70 | Received 569 Daily data records from 2022-03-18 00:00:00 to 2024-06-21 00:00:00 (2.3 years) and wrote 569 records for ESM24_FUT_CME 2024-07-12 03:15:45.085 | HD Request # 70 | Completion time: 3s. 2024-07-12 03:15:45.085 | HD Request # 70 | Daily data download complete for ESM24_FUT_CME. Unique request ID: 35 2024-07-12 03:15:45.086 | Removing historical data download ID 35. 2024-07-12 03:15:45.086 | 2024-07-12 03:15:45.086 | Triggering next historical data download in queue. 2024-07-12 03:15:45.086 | HD Request # 76 | Downloading Historical Daily chart data for ESU24_FUT_CME. Starting date: 1974-07-25. Service: sc_futures_direct.dtc.trading 2024-07-12 03:15:46.249 | HD Request # 76 | Requesting historical Daily data for ESU24 starting at 1974-07-24. SC External HD service. 2024-07-12 03:15:47.413 | HD Request # 76 | Receiving historical Daily data for ESU24_FUT_CME starting at 2022-06-16. 2024-07-12 03:15:47.414 | HD Request # 76 | Writing historical Daily data to the file ESU24_FUT_CME.dly. 2024-07-12 03:15:47.416 | HD Request # 76 | Bytes received: 24114 2024-07-12 03:15:47.416 | HD Request # 76 | Received 520 Daily data records from 2022-06-16 00:00:00 to 2024-07-11 00:00:00 (2.1 years) and wrote 520 records for ESU24_FUT_CME 2024-07-12 03:15:47.417 | HD Request # 76 | Completion time: 2s. 2024-07-12 03:15:47.417 | HD Request # 76 | Daily data download complete for ESU24_FUT_CME. Unique request ID: 37 2024-07-12 03:15:47.417 | Removing historical data download ID 37. 2024-07-12 03:15:47.417 | 2024-07-12 03:15:47.417 | No download requests in the queue to start downloads for. 2024-07-12 03:15:47.465 | ESU24_FUT_CME [CBV][M] 5 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. 2024-07-12 03:15:47.466 | ESU24_FUT_CME [CBV][M] 5 Min #3 | Reloading chart. 2024-07-12 03:15:47.495 | ESU24_FUT_CME [CBV][M] 5 Min #3 | Chart data loading complete. 2024-07-12 03:15:47.589 | ESU24_FUT_CME [CBV][M] #1 | Download is complete for all contract months in chart. Proceeding with data load. 2024-07-12 03:15:47.589 | ESU24_FUT_CME [CBV][M] #1 | Reloading chart. 2024-07-12 03:15:47.667 | ESU24_FUT_CME [CBV][M] #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU24_FUT_CME.scid 2024-07-12 03:15:47.668 | ESU24_FUT_CME [CBV][M] #1 | Chart data loading complete. 2024-07-12 03:15:47.799 | ESU24_FUT_CME[M] Daily #7 | Reloading chart. 2024-07-12 03:15:47.802 | ESU24_FUT_CME [CBV][M] 2000 Volume #28 | Download is complete for all contract months in chart. Proceeding with data load. 2024-07-12 03:15:47.802 | ESU24_FUT_CME [CBV][M] 2000 Volume #28 | Reloading chart. 2024-07-12 03:15:47.877 | ESU24_FUT_CME[M] Daily #7 | Chart data loading complete. 2024-07-12 03:15:47.880 | ESU24_FUT_CME [CBV][M] 2000 Volume #28 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-07-12 03:15:47.883 | ESU24_FUT_CME [CBV][M] 2000 Volume #28 | Chart data loading complete. 2024-07-12 03:15:47.884 | ESU24_FUT_CME [CBV][M] 5 Min #3 | Reloading chart. 2024-07-12 03:15:47.942 | ESU24_FUT_CME [CBV][M] 5 Min #3 | Chart data loading complete. 2024-07-12 03:15:47.993 | ESU24_FUT_CME [CBV][M] #1 | Reloading chart. 2024-07-12 03:15:48.166 | ESU24_FUT_CME [CBV][M] #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU24_FUT_CME.scid 2024-07-12 03:15:48.166 | ESU24_FUT_CME [CBV][M] #1 | Chart data loading complete. 2024-07-12 03:15:48.212 | ESU24_FUT_CME [CBV][M] 2000 Volume #28 | Reloading chart. 2024-07-12 03:15:48.382 | ESU24_FUT_CME [CBV][M] 2000 Volume #28 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-07-12 03:15:48.385 | ESU24_FUT_CME [CBV][M] 2000 Volume #28 | Chart data loading complete. |
| [2024-07-12 14:53:01] |
| John - SC Support - Posts: 36238 |
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You are getting the following error in your log: Error getting address info for Set it to ds32.sierracharts.com. Windows error code 11001: No such host is known. *
This looks like a DNS error, where your system is not getting the proper address for the server to connect to. Reboot your computer and then try again. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-12 14:55:45] |
| Sierra_Chart Engineering - Posts: 17154 |
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Alternatively do this: Go to your operating system command line and enter the following command: ipconfig /flushdns followed by the Enter key in order to flush or clear the DNS cache. To go to your operating system command line, go to the Start/Windows menu on the system taskbar and search for "cmd" or "PowerShell". After that follow the Instructions to download missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-12 14:55:54
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