Support Board
Date/Time: Fri, 22 Nov 2024 13:35:08 +0000
Cant log in data feed is correct, first time connecting to live
View Count: 3216
| [2013-05-06 15:29:42] |
| User57124 - Posts: 48 |
|
have green light on, but no live data on chart just old historical data Rithmic feed thru Vision |
| [2013-05-06 16:27:08] |
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Please post a copy of the Sierra Chart Message Log, following the steps here: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support Date Time Of Last Edit: 2013-05-06 18:07:12
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| [2013-05-06 16:41:15] |
| User57124 - Posts: 48 |
|
Software version: 969 | 2013-05-06 11:39:05 Current Service Package: 5 | 2013-05-06 11:39:05 Usage end date: 2013-05-18 | 2013-05-06 11:39:05 Sierra Chart Historical Data Service is included. | 2013-05-06 11:39:05 Active service: Rithmic 01 | 2013-05-06 11:39:05 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-05-06 11:39:05 2013-05-06 11:39:05 Local computer clock time | 2013-05-06 11:39:05 2013-05-06 15:39:05 GMT time | 2013-05-06 11:39:05 2013-05-06 11:39:05 Time zone adjusted time | 2013-05-06 11:39:05 Time difference to server time: 3 seconds. | 2013-05-06 11:39:05 Program path: C:\SierraChart\ | 2013-05-06 11:39:05 Data Files path: C:\SierraChart\Data\ | 2013-05-06 11:39:05 OS Version Number: 6.1 | 2013-05-06 11:39:05 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX.XO.dly | 2013-05-06 11:39:10 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX.XO.dly | 2013-05-06 11:39:10 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\@ES#.scid | 2013-05-06 11:39:11 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\IR6T.Z.scid | 2013-05-06 11:39:11 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\JT6T.Z.scid | 2013-05-06 11:39:11 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\@ES#C.scid | 2013-05-06 11:39:11 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\@ES#.scid | 2013-05-06 11:39:11 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\@TY#C.scid | 2013-05-06 11:39:11 Chart #7 has tagged chart #27 for full recalculation. Chartbook: ES Workstation.cht | 2013-05-06 11:39:11 Chart #7 has tagged chart #27 for full recalculation. Chartbook: ES Workstation.cht | 2013-05-06 11:39:11 Rithmic service: Connecting. | 2013-05-06 11:39:11 Rithmic logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log | 2013-05-06 11:39:11 Using Rithmic Paper Trading server. | 2013-05-06 11:39:11 HD Request # 1 - Downloading Historical Daily chart data for SPX.XO. Starting date: 1963-05-07. Service: ddf | 2013-05-06 11:39:11 HD Request # 1 - Requesting historical Daily data for SPX.XO starting at 1963-05-06 | 2013-05-06 11:39:11 Chart #27 is performing a full recalculation because it has been tagged. Chartbook: ES Workstation.cht | 2013-05-06 11:39:11 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX.XO.dly | 2013-05-06 11:39:11 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX.XO.dly | 2013-05-06 11:39:11 HD Request # 1 - Received 0 records and wrote 0 records for SPX.XO | 2013-05-06 11:39:11 HD Request # 1 - Daily download COMPLETE for SPX.XO | 2013-05-06 11:39:11 HD Request # 2 - Downloading Historical Daily chart data for ESM3. Starting date: 2013-05-03. Service: ddf | 2013-05-06 11:39:11 HD Request # 2 - Requesting historical Daily data for ESM3 starting at 2013-05-02 | 2013-05-06 11:39:11 HD Request # 2 - Receiving historical Daily data for ESM3 starting at 2013-05-02 | 2013-05-06 11:39:11 Writing historical daily data for ESM3 to the file ESM3.dly | 2013-05-06 11:39:11 HD Request # 2 - Received 3 records from 2013-05-02 00:00:00 to 2013-05-06 00:00:00 (5.0 days) and wrote 2 records for ESM3 | 2013-05-06 11:39:11 HD Request # 2 - Daily download COMPLETE for ESM3 | 2013-05-06 11:39:11 Chart #7 has tagged chart #27 for full recalculation. Chartbook: ES Workstation.cht | 2013-05-06 11:39:12 Chart #7 has tagged chart #27 for full recalculation. Chartbook: ES Workstation.cht | 2013-05-06 11:39:12 Rithmic Alert Message - Market Data Connection Opened. | 2013-05-06 11:39:12 Chart #27 is performing a full recalculation because it has been tagged. Chartbook: ES Workstation.cht | 2013-05-06 11:39:12 Rithmic Alert Message - Market Data Connection Login Failed. permission denied | 2013-05-06 11:39:12 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-05-06 11:39:12 To prevent further connection attempts, select File >> Disconnect. | 2013-05-06 11:39:12 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-05-06 11:39:12 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-05-06 11:39:12 Rithmic Alert Message - Trading System Connection Opened. | 2013-05-06 11:39:12 Rithmic Alert Message - Trading System Connection Login Failed. permission denied | 2013-05-06 11:39:12 Rithmic Alert Message - PnL Connection Opened. | 2013-05-06 11:39:12 Rithmic Alert Message - PnL Connection Login Failed. permission denied | 2013-05-06 11:39:12 Rithmic Alert Message - Intraday History Connection Opened. | 2013-05-06 11:39:13 Rithmic Alert Message - Intraday History Connection Closed. | 2013-05-06 11:39:13 Rithmic Alert Message - PnL Connection Closed. | 2013-05-06 11:39:13 Rithmic Alert Message - Trading System Connection Closed. | 2013-05-06 11:39:13 Rithmic Alert Message - Market Data Connection Closed. | 2013-05-06 11:39:13 Deleting API object. | 2013-05-06 11:39:14 Rithmic service: Disconnected. | 2013-05-06 11:39:14 Rithmic service: Connecting. | 2013-05-06 11:39:17 Rithmic logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log | 2013-05-06 11:39:17 Using Rithmic Paper Trading server. | 2013-05-06 11:39:17 Rithmic Alert Message - Market Data Connection Opened. | 2013-05-06 11:39:17 Rithmic Alert Message - Market Data Connection Login Failed. permission denied | 2013-05-06 11:39:17 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-05-06 11:39:17 To prevent further connection attempts, select File >> Disconnect. | 2013-05-06 11:39:17 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-05-06 11:39:17 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-05-06 11:39:17 Rithmic Alert Message - Trading System Connection Opened. | 2013-05-06 11:39:18 Rithmic Alert Message - Trading System Connection Login Failed. permission denied | 2013-05-06 11:39:18 Rithmic Alert Message - PnL Connection Opened. | 2013-05-06 11:39:18 Rithmic Alert Message - PnL Connection Login Failed. permission denied | 2013-05-06 11:39:18 Rithmic Alert Message - Intraday History Connection Opened. | 2013-05-06 11:39:18 Rithmic Alert Message - Intraday History Connection Closed. | 2013-05-06 11:39:18 Rithmic Alert Message - PnL Connection Closed. | 2013-05-06 11:39:18 Rithmic Alert Message - Trading System Connection Closed. | 2013-05-06 11:39:18 Rithmic Alert Message - Market Data Connection Closed. | 2013-05-06 11:39:18 Deleting API object. | 2013-05-06 11:39:19 Rithmic service: Disconnected. | 2013-05-06 11:39:19 Rithmic service: Connecting. | 2013-05-06 11:39:22 Rithmic logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log | 2013-05-06 11:39:22 Using Rithmic Paper Trading server. | 2013-05-06 11:39:22 Rithmic Alert Message - Market Data Connection Opened. | 2013-05-06 11:39:23 Rithmic Alert Message - Market Data Connection Login Failed. permission denied | 2013-05-06 11:39:23 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-05-06 11:39:23 To prevent further connection attempts, select File >> Disconnect. | 2013-05-06 11:39:23 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-05-06 11:39:23 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-05-06 11:39:23 Rithmic Alert Message - Trading System Connection Opened. | 2013-05-06 11:39:23 Rithmic Alert Message - Trading System Connection Login Failed. permission denied | 2013-05-06 11:39:23 Rithmic Alert Message - PnL Connection Opened. | 2013-05-06 11:39:24 Rithmic Alert Message - PnL Connection Login Failed. permission denied | 2013-05-06 11:39:24 Rithmic Alert Message - Intraday History Connection Opened. | 2013-05-06 11:39:24 Rithmic Alert Message - Intraday History Connection Closed. | 2013-05-06 11:39:24 Rithmic Alert Message - PnL Connection Closed. | 2013-05-06 11:39:24 Rithmic Alert Message - Trading System Connection Closed. | 2013-05-06 11:39:24 Rithmic Alert Message - Market Data Connection Closed. | 2013-05-06 11:39:24 Deleting API object. | 2013-05-06 11:39:25 Rithmic service: Disconnected. | 2013-05-06 11:39:25 Rithmic service: Connecting. | 2013-05-06 11:39:28 Rithmic logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log | 2013-05-06 11:39:28 Using Rithmic Paper Trading server. | 2013-05-06 11:39:28 Rithmic Alert Message - Market Data Connection Opened. | 2013-05-06 11:39:29 Rithmic Alert Message - Market Data Connection Login Failed. permission denied | 2013-05-06 11:39:29 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-05-06 11:39:29 To prevent further connection attempts, select File >> Disconnect. | 2013-05-06 11:39:29 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-05-06 11:39:29 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-05-06 11:39:29 Rithmic Alert Message - Trading System Connection Opened. | 2013-05-06 11:39:29 Rithmic Alert Message - Trading System Connection Login Failed. permission denied | 2013-05-06 11:39:29 Rithmic Alert Message - PnL Connection Opened. | 2013-05-06 11:39:29 Rithmic Alert Message - PnL Connection Login Failed. permission denied | 2013-05-06 11:39:29 Rithmic Alert Message - Intraday History Connection Opened. | 2013-05-06 11:39:30 Rithmic Alert Message - Intraday History Connection Closed. | 2013-05-06 11:39:30 Rithmic Alert Message - PnL Connection Closed. | 2013-05-06 11:39:30 Rithmic Alert Message - Trading System Connection Closed. | 2013-05-06 11:39:30 Rithmic Alert Message - Market Data Connection Closed. | 2013-05-06 11:39:30 Deleting API object. | 2013-05-06 11:39:31 Rithmic service: Disconnected. | 2013-05-06 11:39:31 Rithmic service: Connecting. | 2013-05-06 11:39:34 Rithmic logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log | 2013-05-06 11:39:34 Using Rithmic Paper Trading server. | 2013-05-06 11:39:34 Rithmic Alert Message - Market Data Connection Opened. | 2013-05-06 11:39:34 Rithmic Alert Message - Market Data Connection Login Failed. permission denied | 2013-05-06 11:39:34 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-05-06 11:39:34 To prevent further connection attempts, select File >> Disconnect. | 2013-05-06 11:39:34 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-05-06 11:39:34 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-05-06 11:39:34 Rithmic Alert Message - Trading System Connection Opened. | 2013-05-06 11:39:35 Rithmic Alert Message - Trading System Connection Login Failed. permission denied | 2013-05-06 11:39:35 Rithmic Alert Message - PnL Connection Opened. | 2013-05-06 11:39:35 Rithmic Alert Message - PnL Connection Login Failed. permission denied | 2013-05-06 11:39:35 Rithmic Alert Message - Intraday History Connection Opened. | 2013-05-06 11:39:35 Rithmic Alert Message - Intraday History Connection Closed. | 2013-05-06 11:39:35 Rithmic Alert Message - PnL Connection Closed. | 2013-05-06 11:39:35 Rithmic Alert Message - Trading System Connection Closed. | 2013-05-06 11:39:35 Rithmic Alert Message - Market Data Connection Closed. | 2013-05-06 11:39:35 Deleting API object. | 2013-05-06 11:39:36 Rithmic service: Disconnected. | 2013-05-06 11:39:36 Rithmic service: Connecting. | 2013-05-06 11:39:39 Rithmic logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log | 2013-05-06 11:39:39 Using Rithmic Paper Trading server. | 2013-05-06 11:39:39 Rithmic Alert Message - Market Data Connection Opened. | 2013-05-06 11:39:40 Rithmic Alert Message - Market Data Connection Login Failed. permission denied | 2013-05-06 11:39:40 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-05-06 11:39:40 To prevent further connection attempts, select File >> Disconnect. | 2013-05-06 11:39:40 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-05-06 11:39:40 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-05-06 11:39:40 Rithmic Alert Message - Trading System Connection Opened. | 2013-05-06 11:39:40 Rithmic Alert Message - Trading System Connection Login Failed. permission denied | 2013-05-06 11:39:40 Rithmic Alert Message - PnL Connection Opened. | 2013-05-06 11:39:41 Rithmic Alert Message - PnL Connection Login Failed. permission denied | 2013-05-06 11:39:41 Rithmic Alert Message - Intraday History Connection Opened. | 2013-05-06 11:39:41 Rithmic Alert Message - Intraday History Connection Closed. | 2013-05-06 11:39:41 Rithmic Alert Message - PnL Connection Closed. | 2013-05-06 11:39:41 Rithmic Alert Message - Trading System Connection Closed. | 2013-05-06 11:39:41 Rithmic Alert Message - Market Data Connection Closed. | 2013-05-06 11:39:41 Deleting API object. | 2013-05-06 11:39:42 Rithmic service: Disconnected. | 2013-05-06 11:39:42 Rithmic service: Connecting. | 2013-05-06 11:39:45 Rithmic logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log | 2013-05-06 11:39:45 Using Rithmic Paper Trading server. | 2013-05-06 11:39:45 Rithmic Alert Message - Market Data Connection Opened. | 2013-05-06 11:39:46 Rithmic Alert Message - Market Data Connection Login Failed. permission denied | 2013-05-06 11:39:46 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-05-06 11:39:46 To prevent further connection attempts, select File >> Disconnect. | 2013-05-06 11:39:46 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-05-06 11:39:46 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-05-06 11:39:46 Rithmic Alert Message - Trading System Connection Opened. | 2013-05-06 11:39:46 Rithmic Alert Message - Trading System Connection Login Failed. permission denied | 2013-05-06 11:39:46 Rithmic Alert Message - PnL Connection Opened. | 2013-05-06 11:39:46 Rithmic Alert Message - PnL Connection Login Failed. permission denied | 2013-05-06 11:39:46 Rithmic Alert Message - Intraday History Connection Opened. | 2013-05-06 11:39:47 Rithmic Alert Message - Intraday History Connection Closed. | 2013-05-06 11:39:47 Rithmic Alert Message - PnL Connection Closed. | 2013-05-06 11:39:47 Rithmic Alert Message - Trading System Connection Closed. | 2013-05-06 11:39:47 Rithmic Alert Message - Market Data Connection Closed. | 2013-05-06 11:39:47 Deleting API object. | 2013-05-06 11:39:48 Rithmic service: Disconnected. | 2013-05-06 11:39:48 Rithmic service: Connecting. | 2013-05-06 11:39:51 Rithmic logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log | 2013-05-06 11:39:51 Using Rithmic Paper Trading server. | 2013-05-06 11:39:51 Rithmic Alert Message - Market Data Connection Opened. | 2013-05-06 11:39:51 Rithmic Alert Message - Market Data Connection Login Failed. permission denied | 2013-05-06 11:39:51 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-05-06 11:39:51 To prevent further connection attempts, select File >> Disconnect. | 2013-05-06 11:39:51 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-05-06 11:39:51 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-05-06 11:39:51 Rithmic Alert Message - Trading System Connection Opened. | 2013-05-06 11:39:52 Rithmic Alert Message - Trading System Connection Login Failed. permission denied | 2013-05-06 11:39:52 Rithmic Alert Message - PnL Connection Opened. | 2013-05-06 11:39:52 Rithmic Alert Message - PnL Connection Login Failed. permission denied | 2013-05-06 11:39:52 Rithmic Alert Message - Intraday History Connection Opened. | 2013-05-06 11:39:52 Rithmic Alert Message - Intraday History Connection Closed. | 2013-05-06 11:39:52 Rithmic Alert Message - PnL Connection Closed. | 2013-05-06 11:39:52 Rithmic Alert Message - Trading System Connection Closed. | 2013-05-06 11:39:52 Rithmic Alert Message - Market Data Connection Closed. | 2013-05-06 11:39:52 Deleting API object. | 2013-05-06 11:39:53 Rithmic service: Disconnected. | 2013-05-06 11:39:53 Rithmic service: Connecting. | 2013-05-06 11:39:56 Rithmic logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log | 2013-05-06 11:39:56 Using Rithmic Paper Trading server. | 2013-05-06 11:39:56 Rithmic Alert Message - Market Data Connection Opened. | 2013-05-06 11:39:57 Rithmic Alert Message - Market Data Connection Login Failed. permission denied | 2013-05-06 11:39:57 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-05-06 11:39:57 To prevent further connection attempts, select File >> Disconnect. | 2013-05-06 11:39:57 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-05-06 11:39:57 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-05-06 11:39:57 Rithmic Alert Message - Trading System Connection Opened. | 2013-05-06 11:39:57 Rithmic Alert Message - Trading System Connection Login Failed. permission denied | 2013-05-06 11:39:57 Rithmic Alert Message - PnL Connection Opened. | 2013-05-06 11:39:58 Rithmic Alert Message - PnL Connection Login Failed. permission denied | 2013-05-06 11:39:58 Rithmic Alert Message - Intraday History Connection Opened. | 2013-05-06 11:39:58 Rithmic Alert Message - Intraday History Connection Closed. | 2013-05-06 11:39:58 Rithmic Alert Message - PnL Connection Closed. | 2013-05-06 11:39:58 Rithmic Alert Message - Trading System Connection Closed. | 2013-05-06 11:39:58 Rithmic Alert Message - Market Data Connection Closed. | 2013-05-06 11:39:58 Deleting API object. | 2013-05-06 11:39:59 Rithmic service: Disconnected. | 2013-05-06 11:39:59 Rithmic service: Connecting. | 2013-05-06 11:40:02 Rithmic logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log | 2013-05-06 11:40:02 Using Rithmic Paper Trading server. | 2013-05-06 11:40:02 Rithmic Alert Message - Market Data Connection Opened. | 2013-05-06 11:40:03 Rithmic Alert Message - Market Data Connection Login Failed. permission denied | 2013-05-06 11:40:03 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-05-06 11:40:03 To prevent further connection attempts, select File >> Disconnect. | 2013-05-06 11:40:03 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-05-06 11:40:03 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-05-06 11:40:03 Rithmic Alert Message - Trading System Connection Opened. | 2013-05-06 11:40:03 Rithmic Alert Message - Trading System Connection Login Failed. permission denied | 2013-05-06 11:40:03 Rithmic Alert Message - PnL Connection Opened. | 2013-05-06 11:40:03 Rithmic Alert Message - PnL Connection Login Failed. permission denied | 2013-05-06 11:40:03 Rithmic Alert Message - Intraday History Connection Opened. | 2013-05-06 11:40:04 Rithmic Alert Message - Intraday History Connection Closed. | 2013-05-06 11:40:04 Rithmic Alert Message - PnL Connection Closed. | 2013-05-06 11:40:04 Rithmic Alert Message - Trading System Connection Closed. | 2013-05-06 11:40:04 Rithmic Alert Message - Market Data Connection Closed. | 2013-05-06 11:40:04 Deleting API object. | 2013-05-06 11:40:05 Rithmic service: Disconnected. | 2013-05-06 11:40:05 Rithmic service: Connecting. | 2013-05-06 11:40:08 Rithmic logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log | 2013-05-06 11:40:08 Using Rithmic Paper Trading server. | 2013-05-06 11:40:08 Rithmic Alert Message - Market Data Connection Opened. | 2013-05-06 11:40:08 Rithmic Alert Message - Market Data Connection Login Failed. permission denied | 2013-05-06 11:40:08 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-05-06 11:40:08 To prevent further connection attempts, select File >> Disconnect. | 2013-05-06 11:40:08 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-05-06 11:40:08 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-05-06 11:40:08 Rithmic Alert Message - Trading System Connection Opened. | 2013-05-06 11:40:09 Rithmic Alert Message - Trading System Connection Login Failed. permission denied | 2013-05-06 11:40:09 Rithmic Alert Message - PnL Connection Opened. | 2013-05-06 11:40:09 Rithmic Alert Message - PnL Connection Login Failed. permission denied | 2013-05-06 11:40:09 Rithmic Alert Message - Intraday History Connection Opened. | 2013-05-06 11:40:09 Rithmic Alert Message - Intraday History Connection Closed. | 2013-05-06 11:40:09 Rithmic Alert Message - PnL Connection Closed. | 2013-05-06 11:40:09 Rithmic Alert Message - Trading System Connection Closed. | 2013-05-06 11:40:09 Rithmic Alert Message - Market Data Connection Closed. | 2013-05-06 11:40:09 Deleting API object. | 2013-05-06 11:40:10 Rithmic service: Disconnected. | 2013-05-06 11:40:10 Rithmic service: Connecting. | 2013-05-06 11:40:13 Rithmic logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log | 2013-05-06 11:40:13 Using Rithmic Paper Trading server. | 2013-05-06 11:40:13 Rithmic Alert Message - Market Data Connection Opened. | 2013-05-06 11:40:14 Rithmic Alert Message - Market Data Connection Login Failed. permission denied | 2013-05-06 11:40:14 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-05-06 11:40:14 To prevent further connection attempts, select File >> Disconnect. | 2013-05-06 11:40:14 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-05-06 11:40:14 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-05-06 11:40:14 Rithmic Alert Message - Trading System Connection Opened. | 2013-05-06 11:40:14 Rithmic Alert Message - Trading System Connection Login Failed. permission denied | 2013-05-06 11:40:14 Rithmic Alert Message - PnL Connection Opened. | 2013-05-06 11:40:15 Rithmic Alert Message - PnL Connection Login Failed. permission denied | 2013-05-06 11:40:15 Rithmic Alert Message - Intraday History Connection Opened. | 2013-05-06 11:40:15 Rithmic Alert Message - Intraday History Connection Closed. | 2013-05-06 11:40:15 Rithmic Alert Message - PnL Connection Closed. | 2013-05-06 11:40:15 Rithmic Alert Message - Trading System Connection Closed. | 2013-05-06 11:40:15 Rithmic Alert Message - Market Data Connection Closed. | 2013-05-06 11:40:15 Deleting API object. | 2013-05-06 11:40:16 Rithmic service: Disconnected. | 2013-05-06 11:40:16 Rithmic service: Connecting. | 2013-05-06 11:40:19 Rithmic logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log | 2013-05-06 11:40:19 Using Rithmic Paper Trading server. | 2013-05-06 11:40:19 Rithmic Alert Message - Market Data Connection Opened. | 2013-05-06 11:40:20 Rithmic Alert Message - Market Data Connection Login Failed. permission denied | 2013-05-06 11:40:20 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-05-06 11:40:20 To prevent further connection attempts, select File >> Disconnect. | 2013-05-06 11:40:20 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-05-06 11:40:20 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-05-06 11:40:20 Rithmic Alert Message - Trading System Connection Opened. | 2013-05-06 11:40:20 Rithmic Alert Message - Trading System Connection Login Failed. permission denied | 2013-05-06 11:40:20 Rithmic Alert Message - PnL Connection Opened. | 2013-05-06 11:40:20 Rithmic Alert Message - PnL Connection Login Failed. permission denied | 2013-05-06 11:40:20 Rithmic Alert Message - Intraday History Connection Opened. | 2013-05-06 11:40:21 Rithmic Alert Message - Intraday History Connection Closed. | 2013-05-06 11:40:21 Rithmic Alert Message - PnL Connection Closed. | 2013-05-06 11:40:21 Rithmic Alert Message - Trading System Connection Closed. | 2013-05-06 11:40:21 Rithmic Alert Message - Market Data Connection Closed. | 2013-05-06 11:40:21 Deleting API object. | 2013-05-06 11:40:22 Rithmic service: Disconnected. | 2013-05-06 11:40:22 Rithmic service: Connecting. | 2013-05-06 11:40:25 Rithmic logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log | 2013-05-06 11:40:25 Using Rithmic Paper Trading server. | 2013-05-06 11:40:25 Rithmic Alert Message - Market Data Connection Opened. | 2013-05-06 11:40:25 Rithmic Alert Message - Market Data Connection Login Failed. permission denied | 2013-05-06 11:40:25 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-05-06 11:40:25 To prevent further connection attempts, select File >> Disconnect. | 2013-05-06 11:40:25 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-05-06 11:40:25 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-05-06 11:40:25 Rithmic Alert Message - Trading System Connection Opened. | 2013-05-06 11:40:26 Rithmic Alert Message - Trading System Connection Login Failed. permission denied | 2013-05-06 11:40:26 Rithmic Alert Message - PnL Connection Opened. | 2013-05-06 11:40:26 Rithmic Alert Message - PnL Connection Login Failed. permission denied | 2013-05-06 11:40:26 Rithmic Alert Message - Intraday History Connection Opened. | 2013-05-06 11:40:26 Rithmic Alert Message - Intraday History Connection Closed. | 2013-05-06 11:40:26 Rithmic Alert Message - PnL Connection Closed. | 2013-05-06 11:40:26 Rithmic Alert Message - Trading System Connection Closed. | 2013-05-06 11:40:26 Rithmic Alert Message - Market Data Connection Closed. | 2013-05-06 11:40:26 Deleting API object. | 2013-05-06 11:40:27 Rithmic service: Disconnected. | 2013-05-06 11:40:27 Rithmic service: Connecting. | 2013-05-06 11:40:30 Rithmic logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log | 2013-05-06 11:40:30 Using Rithmic Paper Trading server. | 2013-05-06 11:40:30 Rithmic Alert Message - Market Data Connection Opened. | 2013-05-06 11:40:31 Rithmic Alert Message - Market Data Connection Login Failed. permission denied | 2013-05-06 11:40:31 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-05-06 11:40:31 To prevent further connection attempts, select File >> Disconnect. | 2013-05-06 11:40:31 Rithmic service: Still in the process of connecting. Unable to disconnect now. | 2013-05-06 11:40:31 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-05-06 11:40:31 Rithmic Alert Message - Trading System Connection Opened. | 2013-05-06 11:40:31 Rithmic Alert Message - Trading System Connection Login Failed. permission denied | 2013-05-06 11:40:31 Rithmic Alert Message - PnL Connection Opened. | 2013-05-06 11:40:32 Rithmic Alert Message - PnL Connection Login Failed. permission denied | 2013-05-06 11:40:32 Rithmic Alert Message - Intraday History Connection Opened. | 2013-05-06 11:40:32 Rithmic Alert Message - Intraday History Connection Closed. | 2013-05-06 11:40:32 Rithmic Alert Message - PnL Connection Closed. | 2013-05-06 11:40:32 Rithmic Alert Message - Trading System Connection Closed. | 2013-05-06 11:40:32 Rithmic Alert Message - Market Data Connection Closed. | 2013-05-06 11:40:32 Deleting API object. | 2013-05-06 11:40:33 Rithmic service: Disconnected. | 2013-05-06 11:40:33 Date Time Of Last Edit: 2013-05-06 18:09:04
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| [2013-05-06 16:45:16] |
| User57124 - Posts: 48 |
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I have tried various setups to resolve issue which log will show this, also my broker said to contact sierra directly so i can discuss details he gave me, I am using a free version and will pay but i must contact sierra first via my broker instructions for correct payment amount. I submitted a phone support request @ 830 Est with no reply, please advise also you can contact me via email so we may discuss further many thx R |
| [2013-05-06 18:11:34] |
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Select Global Settings >> Data/Trade Service Settings. Set the Server to "Production". Press OK. Select File >> Connect to Data Feed. If you are running any firewall software, disable it if you still have trouble connecting. The Windows firewall does not have to be disabled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-06 18:34:25] |
| User57124 - Posts: 48 |
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I was changing settings and didnt change that one back. Ok Im back to green light and can open intra day chart that has live data at current price. ty But my main issue is on a workspace I imported into Sierra, it has friday data on it, plus prior history how do i make this chart live? I have ESu3 contract for June my workspace charts will NOT go live??????????????????????????????? and Fyi- is this the only way to contact u guys I am a live trader and it takes a LONG time to get a response, sorry but being blunt all day to get to this response |
| [2013-05-06 18:37:32] |
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This is the most efficient way to contact us. We do apologize for the delay on this. If you have any live trading issues, those need to be taken to your broker and not us. Please also understand we do not control the connections to external services. An engineer who is familiar with the integration to Rithmic needs to review these Message Logs and advise you as to the proper solution. And it is also possible we may have to forward issues like this to Rithmic. You need to change the symbols of the charts to use the Rithmic symbols. You appear to be using IQ Feed symbols. To do this, refer to this page: https://www.sierrachart.com/index.php?l=doc/doc_SwitchingSymbols.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-06 18:38:04
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| [2013-05-06 18:48:16] |
| User57124 - Posts: 48 |
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Im confused-in sierra data connect tab-once Rithmic is selected it only allows u to connect to instruments with the rithmic symbol, as example I used ESU3 which is june 2013 which on new intraday chart I get live feed, but on saved workspace when I set to ESU3 i get no chart just white background, note on this same saved workspace chart with ESM3 i get my correct chart but old data from friday????. I just cant make any of my workspace charts go live?
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| [2013-05-06 18:53:07] |
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The fastest solution to this is to open new charts by selecting File >> Find Symbol. The correct symbol is ESM3-CME Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-06 18:53:22
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| [2013-05-06 19:05:38] |
| User57124 - Posts: 48 |
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sorry you are correct on symbol.sorry trading and workin on this same time....I will play with this more but honestly all day to get back to where I was. How long does it take phone support guys to contact me? that request was sent in early am
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| [2013-05-06 19:18:48] |
| User57124 - Posts: 48 |
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got it figured out, another sierra user called me to assist, even though I pulled symbol out of rithmic feed it doesnt include -CME which allows data to connect so ESM3-CME working like a champ |
| [2013-05-06 19:36:48] |
| User57124 - Posts: 48 |
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thx 40winks-yes another trader on another forum is helping me get thru this quick now with my other questions. gotta love changing platforms, BUT I HAVE TO SAY SIERRA ROCKS ON PERFORMANCE! @40winks how is the best way to get a quick response thru Sierra or from other board memebers |
| [2013-05-06 20:50:48] |
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For telephone support, do you need help with any basic connection or symbol issues? Otherwise, that service is only provided if paid for. You must have paid usage time on your account. It is .50 USD per minute. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-06 20:52:54
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| [2013-05-06 20:52:35] |
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even though I pulled symbol out of rithmic feed it doesnt include -CME which allows data to connect so ESM3-CME This cannot possibly be the case. All of the Rithmic symbols that Sierra Chart has do have the exchange specified. Select Global Settings >> Symbol Settings. Press the Update From Server button to make sure all of the symbols are up-to-date.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-06 21:08:56] |
| User57124 - Posts: 48 |
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thank you for the replies, all i can say is this is who ive had as brokers w various platforms MB Trading Tradestation ThinkorSwim Wave59 Ninja and now you guys.. and for me to conduct business I could care less about the .50 if someone had contacted me back which no one from that side has(a support phone ticket was ordered by me 830est), I need to do more research on your hours of operation for phone and tech support, and what order I might fall into Not upset just not what im used to in response times regards R |
| [2013-05-06 22:50:04] |
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Our support is nearly 24 hours, but the connection issue is handled by one of the engineers to make sure it was properly responded to. This was the reason for the delay. Complete and detailed Rithmic set up instructions can be found here: http://www.sierrachart.com/index.php?l=doc/Rithmic.php#SetupInstructions If you had trouble logging into Sierra Chart, someone would be able to call you right away. When it comes to an external service connection problem, we are limited in the help that we can provide because we do not control those connections. So sometimes we are making guesses as to what the problem is. What I said to change the server to "Production" from the paper trading server, that was only a guess. There are several other potential issues. All of which are not clear to us because we do not control the connection. Also, from what we can tell from this thread, you were successfully connected in the beginning but had an issue with the symbols from an existing chartbook with another service. The symbol formats are different. While we try to do our best to provide fast support, we cannot always be expected to be immediately responding to specialized issues like this. If you look at the Set up instructions here: http://www.sierrachart.com/index.php?l=doc/Rithmic.php#SetupInstructions It goes into detail about how to set Sierra Chart to work with Rithmic, troubleshooting log in problems, and opening charts. Helping with an existing Chartbook, can be left until later on. From our perspective, with all of our responsibilities we do not consider that a priority and there is no way we can operate effectively, by providing rapid support for something like that. It simply is not possible especially at the prices we charge. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-06 23:31:37
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