Support Board
Date/Time: Fri, 22 Nov 2024 13:13:28 +0000
Post From: Cant log in data feed is correct, first time connecting to live
| [2013-05-06 18:37:32] |
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This is the most efficient way to contact us. We do apologize for the delay on this. If you have any live trading issues, those need to be taken to your broker and not us. Please also understand we do not control the connections to external services. An engineer who is familiar with the integration to Rithmic needs to review these Message Logs and advise you as to the proper solution. And it is also possible we may have to forward issues like this to Rithmic. You need to change the symbols of the charts to use the Rithmic symbols. You appear to be using IQ Feed symbols. To do this, refer to this page: https://www.sierrachart.com/index.php?l=doc/doc_SwitchingSymbols.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-06 18:38:04
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