Support Board
Date/Time: Mon, 25 Nov 2024 13:44:32 +0000
The current day only loads from the time I opened Sierra Chart
View Count: 230
| [2024-03-07 14:21:45] |
| Rollmops64 - Posts: 6 |
|
Hi, I have a Trading Account with APEX. The Datafeed is Rithmic. In the 6E everything works fine but in the other Symbols, ES/GC/CL the current day only loads from the time I opened Sierra Chart. And also the previous Day´s doesnt load, it only shows the Charts from the time I opened Sierra Chart. Even if I open the ES/GC/CL in the same Instance and same Chartbook from the 6E, it doesn´t work. I also tried "Translate Symbols to current Service" and "Delete All Data and download" |
Private File Private File |
| [2024-03-07 16:48:49] |
| John - SC Support - Posts: 36238 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-07 17:22:52] |
| Rollmops64 - Posts: 6 |
|
The Symbol: CLJ4.Nymex 2024-03-07 18:14:10.209 | Software version: 2610 64-bit 2024-03-07 18:14:10.209 | Primary Thread ID: 20236 2024-03-07 18:14:10.209 | Usage end date: 2024-04-28 2024-03-07 18:14:10.209 | Enabled for: Advanced Features 2. 2024-03-07 18:14:10.209 | Enabled for: Sierra Chart Historical Data Service. 2024-03-07 18:14:10.209 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-03-07 18:14:10.209 | Enabled for: Delayed Denali Exchange Data Feed. 2024-03-07 18:14:10.209 | Enabled for exchange2: CME (Trading Account Required) 2024-03-07 18:14:10.209 | Enabled for exchange2: CBOT (Trading Account Required) 2024-03-07 18:14:10.209 | Enabled for exchange2: COMEX (Trading Account Required) 2024-03-07 18:14:10.209 | Enabled for exchange2: NYMEX (Trading Account Required) 2024-03-07 18:14:10.209 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-03-07 18:14:10.209 | Current selected Data/Trading service: DTC - Sub Instance 2024-03-07 18:14:10.209 | Custom symbol settings values: enabled 2024-03-07 18:14:10.209 | Chart Update Interval: 500 2024-03-07 18:14:10.209 | Intraday Data Storage Time Unit: 0 2024-03-07 18:14:10.209 | Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) 2024-03-07 18:14:10.209 | 2024-03-07 17:14:10 Local computer time in UTC 2024-03-07 18:14:10.209 | 2024-03-07 18:14:10 Local computer time in SC Time Zone 2024-03-07 18:14:10.209 | 2024-03-07 17:09:08 Server time in UTC 2024-03-07 18:14:10.209 | Local computer UTC time and Server UTC time difference: 1 seconds. 2024-03-07 18:14:10.209 | Program path: D:\Sierra Chart 2\SierraChartInstance_2\ 2024-03-07 18:14:10.209 | Data Files path: D:\Sierra Chart 2\SierraChartInstance_2\Data\ 2024-03-07 18:14:10.209 | OS Version Number: 10.0 2024-03-07 18:14:10.209 | Locale Setting: C 2024-03-07 18:14:10.210 | DLLs: UserContributedStudies_64.dll 2024-03-07 18:14:10.210 | Allowed protected custom studies: 2024-03-07 18:14:10.210 | Crash reporter started: true 2024-03-07 18:14:10.210 | 2024-03-07 18:15:16.444 | Unsubscribed from market depth data for CLJ4.NYMEX 2024-03-07 18:15:21.103 | DTC - Sub Instance | Clearing market depth for CLJ4.NYMEX 2024-03-07 18:15:36.959 | CLJ4.NYMEX 1 Min #1 | Reloading chart. 2024-03-07 18:15:39.104 | CLJ4.NYMEX 1 Min #1 | Chart data loading complete. 2024-03-07 18:16:25.671 | DTC - Sub Instance | Real-time data for symbol CLJ4.NYMEX is currently unavailable. 2024-03-07 18:16:25.691 | DTC - Sub Instance | Market data feed reported to be lost. 2024-03-07 18:16:44.177 | DTC - Sub Instance | Market data feed reported to be restored. 2024-03-07 18:16:44.177 | Added historical Intraday data request for CLH4.NYMEX to the queue. 2024-03-07 18:16:44.177 | Intraday data recording state for symbol CLH4.NYMEX is set to download 'Pending'. 2024-03-07 18:16:44.177 | Triggering next historical data download in queue. 2024-03-07 18:16:44.177 | Added historical Intraday data request for CLJ4.NYMEX to the queue. 2024-03-07 18:16:44.177 | Intraday data recording state for symbol CLJ4.NYMEX is set to download 'Pending'. 2024-03-07 18:16:44.177 | HD Request # 4 | Downloading Intraday chart data for CLH4.NYMEX to the file CLH4.NYMEX.scid. Service: DTCSubInstance 2024-03-07 18:16:44.178 | HD Request # 4 | Download start date-time: 2024-01-29 20:16:48.000000. File last date-time: 2024-01-29 20:16:48.197000 2024-03-07 18:16:44.178 | HD Request # 4 | Using server: 127.0.0.1 port 11098 2024-03-07 18:16:44.178 | Socket (2) | Creating socket. 2024-03-07 18:16:44.178 | Socket (2) | New receive buffer size: 0 2024-03-07 18:16:44.178 | Socket (2) | Connecting to IP: 127.0.0.1. 2024-03-07 18:16:44.196 | HD Request # 4 | Setting DTC encoding to Binary VLS 2024-03-07 18:16:44.196 | HD Request # 4 | Sending historical data logon request message. 2024-03-07 18:16:44.196 | HD Request # 4 | Requesting Intraday data. Start date-time: 2024-01-29 20:16:48. Record interval: 0. Symbol: CLH4.NYMEX 2024-03-07 18:16:44.197 | HD Request # 4 | Data is being downloaded from a remote source. Download will start when this is done. 2024-03-07 18:16:44.691 | DTC - Sub Instance | Real-time data for symbol CLJ4.NYMEX has been restored. 2024-03-07 18:16:44.691 | DTC - Sub Instance | Received security definition for symbol CLJ4.NYMEX |
| [2024-03-07 17:55:37] |
| John - SC Support - Posts: 36238 |
|
The problem is that you have not connected to your live, funded, futures trading account in over one month. As such, your "Verified Until" date has passed, so you are not getting the data for the CME Group from us, but rather you are getting it from Rithmic. Your "Verified Until" date is showing as "2024-03-06", so this expired yesterday. If you do not remember how to connect to your live account, then please let us know what trading service you are using and we can point you to the proper instructions. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-07 18:30:50] |
| Rollmops64 - Posts: 6 |
|
I closed the Account in the last month and now want to trade with an APEX Account. I am connected to that account/datafeed (Level 1 Data) |
| [2024-03-07 19:56:18] |
| John - SC Support - Posts: 36238 |
|
Prop firm accounts do not count towards the requirement the CME Group has to be a non-professional. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you do not have another account that will work towards the CME Group requirement, then we recommend the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement Otherwise, you will not be able to get the data from our Denali Exchange Data Feed. In this case, be sure you "deactivate" the exchange so you are not continued to be billed for this. Also, we can not help with the data issues you are having with Rithmic. This is a general Rithmic issue with their historical data. Refer to the following: Rithmic Trading Platform Service: Rithmic Market Data and Support Policy For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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