Home >> Support Board

Support Board

Date/Time: Mon, 25 Nov 2024 15:44:45 +0000

How to Post a Message for Support

Latest update not connecting to Gain CAPITAL

View Count: 450

[2024-02-26 02:00:49] #1 [Go To First Post]
User305536 - Posts: 52
Hello, I have been running Sierra Chartys for quite some time and my broker is GAIN Capital. Normally, I use the Gain Capital as my trade data and Denali as my data feed. I just updated to the latest version of Sierra charts, however, now my connection to GAIN Capital is lost and its not even in the drop down lost, and my data feed is generic and only displays a limited number of records. Please, I need to get this back in order ASAP. Thank You Allan

[2024-02-26 02:29:15] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 17174
Gain Capital support has been discontinued for at least two or three years. We have not had anyone ask about this for a long time now. We cannot provide any further help with Gain Capital. We can help you with market data. We see that you have the CBOT exchange activated and you can receive real-time CBOT data now. ---- To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. ---- For trading use the gain capital software. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-26 02:29:35

[2024-02-26 05:01:09] #3 [Go To First Post]
User305536 - Posts: 52
well, i have been running the older version ofsierra chart and it has been working great with gain capital as trade provider (i trade on sierra chart) and denalli as the data. even now after the update the trade window has my account number in it, but of course none of the balance data or anything works because its not connected. I want/need to continue using sierra chart and tading orders on the screen, but Gain Capital is my broker and i'm not changing that either. please offer a better solution.

[2024-02-26 05:28:59] #4 [Go To First Post]
User305536 - Posts: 52
found the problem. On the Gain Capital site, they offer the following in the Sierra Chart install configuration. GETTING STARTED Go to the Software Download page and follow the instructions to download Sierra Chart. NOTE: Version 2416 or earlier must be used. Newer versions do not support trading capabilities, due to a decision made by Sierra Chart. Sierra Change Log: 2417 Release Date: 2022-07-20 Removed support for the Gain Capital trading service. You can continue to use Gain Capital in older versions. If you have a newer version installed, go to Help > Install Previous Version Then, choose the option “Specific Version” and enter version number 2416. I was able to install the older version and everything is fine now. HOWEVER, I wish I know how to receive latest version and still use Gain Capital as the broker. Please help me understand that.

[2024-02-26 06:53:20] #5 [Go To First Post]
Sierra_Chart Engineering - Posts: 17174
You cannot: HOWEVER, I wish I know how to receive latest version and still use Gain Capital as the broker. please offer a better solution. Switch to Teton: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-26 06:56:02

[2024-02-26 13:49:02] #6 [Go To First Post]
User305536 - Posts: 52
I am considering because Gain Capital (Cannon Trading) is level 5 and on your list. The major question is this.. 1. Can I still trade off of the Sierra Chart screens (trades on the charts)? 2. Will I still be able to see my Gain Capital trading account balance and trade history inside Sierra Chart trading tab?

[2024-02-26 14:08:19] #7 [Go To First Post]
Sierra_Chart Engineering - Posts: 17174
Where is this list you are referring to: Gain Capital (Cannon Trading) is level 5 and on your list. 1, 2. Not in newer versions of Sierra Chart with Gain Capital but if your account is through Cannon Trading they can set you up on Teton order routing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-02-26 14:16:15] #8 [Go To First Post]
User305536 - Posts: 52
Sierra Chart Teton Futures Order Routing Setup Instructions [Link] - [Top] This service supports live trading only. For simulated trading you can enable Trade >> Trade Simulation Mode On within Sierra Chart, or use the Simulated Futures Trading Service. However, for simulated trading, in order to take advantage of the lower-priced CME exchange fees, requires that you still have a live trading account anyway. To be able to use this service, you need to have a live trading account with one of the following clearing firms or one of their Introducing Brokers: Stage 5 Trading (Broker) Edge Clear (Broker) Ironbeam (Clearing firm) Trade Pro Futures (Broker) AGN Futures (Broker) Canon Trading (Broker) <---------------------------HERE Sweet Futures (Broker) DeepDiscountTrading (Broker) Optimus Futures (Broker) Cunningham LLC (Broker) Advantage Futures (Clearing firm) Dorman Trading (Clearing firm) Phillip Capital (Clearing firm) AMP Futures (Broker) If your broker or clearing firm is not listed, then contact your broker, clearing firm or Sierra Chart and make an inquiry about supporting the Teton Order Routing Service.

[2024-02-26 14:17:05] #9 [Go To First Post]
User305536 - Posts: 52
Then with teton routing, where will my account balance and trades be listed?

[2024-02-26 14:18:21] #10 [Go To First Post]
User305536 - Posts: 52
Yes and can I trade on the screen?

[2024-02-26 15:33:31] #11 [Go To First Post]
SC Support - Posts: 1895
Yes, Sierra Chart Teton Futures Order Routing

[2024-02-26 15:39:15] #12 [Go To First Post]
User305536 - Posts: 52
I just dont see the part where it says you can trade off of the chart screen rather than using the web trading platform. Also it does not say where the account balances ect are being displayed. Please help.

[2024-02-28 17:12:16] #13 [Go To First Post]
User305536 - Posts: 52
Would you please answer this? I just dont see the part where it says you can trade off of the chart screen rather than using the web trading platform. Also it does not say where the account balances ect are being displayed. Please help.

[2024-02-28 17:30:04] #14 [Go To First Post]
SC Support - Posts: 1895
Hi there, regarding "I just dont see the part where it says you can trade off of the chart screen rather than using the web trading platform. Also it does not say where the account balances ect are being displayed. Please help." Yes you can trade directly from the charts and just use the Web-based trading panel as back-up, when you are traveling. Correct Balances would always be available for display. Do you have an existing relationship with any of the Brokers or Clearing Firms that support Teton Order Routing, see #2 here: Sierra Chart Teton Futures Order Routing: Setup Instructions

[2024-02-28 18:32:05] #15 [Go To First Post]
User305536 - Posts: 52
Will the trade account monitor balances be populated and updated with the data from Canon Trading (Broker)?

[2024-02-28 20:00:03] #16 [Go To First Post]
SC Support - Posts: 1895
Regarding "Will the trade account monitor balances be populated and updated with the data from Canon Trading (Broker)?" >> Yes it can be, Cannon Trading can put you on the Teton Order Routing Service without Sierra Chart's intervention; when Cannon Trading has added you to the Teton Order Routing Service, your set-up instructions begin with step #5 here: Sierra Chart Teton Futures Order Routing: Setup Instructions

To post a message in this thread, you need to log in with your Sierra Chart account: