Support Board
Date/Time: Mon, 25 Nov 2024 15:19:53 +0000
[Locked] - What's the CQG situation? Can't use 2393 anymore!
View Count: 1124
| [2024-02-22 14:34:56] |
| Matt NL - Posts: 91 |
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Sierra support - what's the situation now for CQG CME futures and Nasdaq Nations indexes? We can't upgrade, but we also can't use the old SC anymore. "- 2022-05-16: Support for market data direct from CQG for CME Group and EUREX data is not supported in versions 2394 or higher. For details, refer to: Version 2394. This does not affect Trading. For market data for these exchanges, the Denali Exchange Data Feed is required." But 2393 is not supported anymore... "-NOTICE: The Sierra Chart version you are running is no longer supported due to a technical issue with this version, it being incompatible with server services, or it is a version that Sierra Chart support no longer provides support for. A request for the installer to install the latest version has been made. The installer will begin when the download is complete. If there is any problem with the request/download for the installer you can restart it. Refer to Fast Update." So what do we do? Can't upgrade, but can't use old SC. |
| [2024-02-22 14:45:59] |
| User996274 - Posts: 84 |
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Im having the same problem Tried reverting to old version (no luck) Updated (no data) Typical |
| [2024-02-22 14:54:00] |
| Matt NL - Posts: 91 |
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Indeed. I'm close to asking for a refund. Stuck on the old version for 2 years. Now forced to upgrade but that requires changing data supplier to SC's own Denali thing. They're just trying to force their data feed onto us. |
| [2024-02-22 14:56:59] |
| StevieD - Posts: 39 |
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Ditto here. Your existing CQG credentials can be used with several other platforms, supported by your broker of course. |
| [2024-02-22 15:12:17] |
| StevieD - Posts: 39 |
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Something else to be aware of... If you do signup for the Denali feed, there is no prorated pricing. It's February 22... you will charged standard Denali pricing for February. On March 1, you will charged again the standard Denali pricing for March. Nice!! |
| [2024-02-22 15:19:43] |
| Vatras - Posts: 2 |
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I too would like to ask the SC devs to enable CQG again. I did try Denali, but it is just a tad bit too slow for what I need (and possibly where I'm from - Europe); so even though I love SC's functionality, I will most likely have to set up and use a different platform. It would really be preferable for users like me to still being able to use the combination of the SierraChart platform and CQG market data. Please...? |
| [2024-02-22 15:19:59] |
| Shane111365 - Posts: 9 |
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Today, I got this same message: "-NOTICE: The Sierra Chart version you are running is no longer supported due to a technical issue with this version, it being incompatible with server services, or it is a version that Sierra Chart support no longer provides support for. A request for the installer to install the latest version has been made. The installer will begin when the download is complete. If there is any problem with the request/download for the installer you can restart it. Refer to Fast Update." I am using version 2270 for CQG data and trading. Looks like we are forced to use Denali feed. |
| [2024-02-22 15:22:55] |
| User624476 - Posts: 33 |
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Same. Really unhappy with change. CQG worked fine..
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| [2024-02-22 15:29:54] |
| User996274 - Posts: 84 |
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Same. Really unhappy with change. CQG worked fine..
The biggest issue is that my (and probably others) trading strategies are based on the cqg data, whether that be right or wrong. To go with any new data service will have a massive learning curve that may debunk all the proven working strats one spent time and money discovering. All data is not the same! Date Time Of Last Edit: 2024-02-22 15:35:50
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| [2024-02-22 15:37:22] |
| Sierra_Chart Engineering - Posts: 17174 |
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We have provided months of notice about this in the system notification window: - 2023-12-08: <font color="red"><b>Important Technical Notice:</b></font> A required update of Sierra Chart is required for users of the CQG trading platform service before April 30, 2023 to version 2458 or higher. To update, refer to the <a href = "https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate">Fast Update</a> instructions. Also know that versions later than 2393 no longer support CQG market data for CME and EUREX. You will need to use the <a href = "https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php">Denali Exchange Data Feed</a> for market data.<br><br>
You can see that this update was required by April 30, 2023, last year and then we notified about it again in December 2023. So we have given plenty of notice. To update Sierra Chart follow the instructions here: Software Download: Fast Update To use the Denali Data Feed, complete the agreements here (If not already done): https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements And activate the exchange or exchanges here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed We recommend using Teton Order routing for lower cost and more reliable order processing for CME / CBOT / NYMEX / COMEX: Sierra Chart Teton Futures Order Routing Teton order routing is now supported by AMP. Understand, we are not going to reverse this policy. Users have been notified for this for over a year. We are acting in the interest of Sierra Chart users by ensuring users are running an up-to-date version for the most reliable integration to CQG, and to support our own services Teton and Denali: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-22 15:53:07
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| [2024-02-22 15:44:21] |
| Sierra_Chart Engineering - Posts: 17174 |
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This does not make sense: The biggest issue is that my (and probably others) trading strategies are based on the cqg data, whether that be right or wrong. The data is the same. There are some differences with the way that market depth data is processed due to how CQG provides that. This would affect pulling and stacking calculations. However, it has long been known that the pulling and stacking calculations are not accurate with CQG market depth data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-22 17:24:16] |
| User459170 - Posts: 262 |
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Does that essentially translate to, Sierra chart no longer supports CQG market data for CME?
Date Time Of Last Edit: 2024-02-22 17:24:43
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| [2024-02-22 18:42:25] |
| John - SC Support - Posts: 36245 |
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We have not had support for the CQG market data for The CME Group and EUREX for nearly 2 years now.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-22 19:22:02] |
| User459170 - Posts: 262 |
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We have not had support for the CQG market data for The CME Group and EUREX for nearly 2 years now.
Hi John, You have been supporting (i.e. allowing data download) CQG market data for CME using v.2387 until today which seems to have been suddenly stopped today without warning. Date Time Of Last Edit: 2024-02-22 19:22:29
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| [2024-02-22 20:23:28] |
| Sierra_Chart Engineering - Posts: 17174 |
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We did put out a notice again December 8, 2023 which will have displayed in the System Notification window upon start up of Sierra Chart. And then there was a 3 month delay, before this was implemented. So there has been notice and plenty of time for you to update. It is important to look at those notices from time to time. When we put out a new notice, it is listed at the top of notices and dated. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-22 20:24:20
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| [2024-02-22 21:28:09] |
| User459170 - Posts: 262 |
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It is important to look at those notices from time to time. When we put out a new notice, it is listed at the top of notices and dated.
I don't recall reading a notification that said CQG Market data for CME will no longer be available for any version of Sierra Chart. Did I miss that? |
| [2024-02-23 06:53:05] |
| User480295 - Posts: 12 |
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I concur with Vantras. I did try to use Denali but found that it was slower than CQG. I was comparing the 2 feeds side by side. That is probably because I am trading from Singapore and CQG has a server in my country. Hope that Sierra Chart will consider to support CQG. |
| [2024-02-23 15:13:07] |
| Sierra_Chart Engineering - Posts: 17174 |
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Regarding post 17 please try again at this time. Activate the exchange that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed We can provide you connectivity from the West Coast of the US. There are some implementation details to this, but it is possible. Please contact us about this. We will work on the implementation. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-23 15:47:38
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| [2024-02-27 13:26:31] |
| User791263 - Posts: 151 |
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I'm a SC Customer for 8+ years. "very unhappy" is right. We were enticed to SC by it's compatibility with multiple fast feeds from large broker providers, no fees ( paid by broker) and not being forced to upgrades. These were touted by SC and AMP. All those important features are near gone. CQG feed was fast and never missed a lick, especially depth. Even lately. The sweet spot was V2348. It worked great with CQG all last year up to recent, yet we were told by SC that it would stop working and their data was not good. My system relies on CQG depth of market methods, their fast feed, and the ease and invisible seamless integration with AMP; We never had to do anything separate, no separate exchange setup nor fees. Like many here, I am very unhappy. I will have to discontinue Sierra to reconsider what to do. |
| [2024-02-27 15:23:52] |
| Sierra_Chart Engineering - Posts: 17174 |
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and not being forced to upgrades. These were touted by SC and AMP. No this is not true at all.We never guaranteed, that older versions can continue to be used with external services. Upgrades absolutely are required at times. This has also been true of Interactive Brokers. There are so many technical improvements, including trading improvements and trading integration to CQG in newer versions of Sierra Chart compared to older versions and there is no reason you can be relying on CQG support. It makes no sense and we should never have added support for the CQG market data feed. And it was never supported in the beginning with CQG. And eventually it is our intention to phase out CQG CME support by the end of the year. It is not in the interest of Sierra Chart to be supporting CQG. From our perspective, this is just simply exceptionally dumb. We are very happy to have substantially reduced users on CQG. This is our business. We are not run or controlled by CQG. We are going to act in the interest, of our users and what is best. Some users may disagree due to a lack of understanding, but we cannot control that at all. Thank you: I will have to discontinue Sierra to reconsider what to do.
You do need to move to Teton order routing, and the Denali Data Feed and you will see they are better. Instructions for Teton order routing: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-27 15:46:48
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| [2024-02-29 19:23:53] |
| User791263 - Posts: 151 |
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I will reread the feed conversion requirements/instructions. I don't doubt a standard feed should be "standard" data, even though your packet packing, handshakes, heartbeat etc, may be slightly different, even improved. It is depth, order imbalances, sub-second updates (even in 1 second storage interval) that must work the same way. Ironically, SC explained why SC servers were still running Win 7 Pro as recently as 2 yrs ago.. so we know you understand obscure, subtle reasons for sometimes holding off as long as possible. Especially when what you have runs very well / transparently / hassle-free and stable. Since there is no prorating fee, I may study user comments, instructions and wait till first of next month to maybe try it. I only use CME, NQ ES Futures, so maybe that is why my CQG feed has worked very well. Date Time Of Last Edit: 2024-02-29 19:27:28
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| [2024-03-03 19:29:32] |
| Sierra_Chart Engineering - Posts: 17174 |
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This is not true: SC servers were still running Win 7 Pro as recently as 2 yrs ago.
The servers do not run Windows 7 and never have. That could never have been stated. It is factually untrue. We have to admit and do not like to admit, that our servers do run Windows because Sierra Chart is a Windows program for the time being but we are working gradually on porting to Linux. The servers run the Windows Server operating system. Not the latest generation though but not a very old version either. Windows 7 is not a server operating system and does not have the capabilities to even support what we need. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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