Support Board
Date/Time: Mon, 25 Nov 2024 15:54:21 +0000
Post From: What's the CQG situation? Can't use 2393 anymore!
| [2024-02-22 15:37:22] |
| Sierra_Chart Engineering - Posts: 17174 |
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We have provided months of notice about this in the system notification window: - 2023-12-08: <font color="red"><b>Important Technical Notice:</b></font> A required update of Sierra Chart is required for users of the CQG trading platform service before April 30, 2023 to version 2458 or higher. To update, refer to the <a href = "https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate">Fast Update</a> instructions. Also know that versions later than 2393 no longer support CQG market data for CME and EUREX. You will need to use the <a href = "https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php">Denali Exchange Data Feed</a> for market data.<br><br>
You can see that this update was required by April 30, 2023, last year and then we notified about it again in December 2023. So we have given plenty of notice. To update Sierra Chart follow the instructions here: Software Download: Fast Update To use the Denali Data Feed, complete the agreements here (If not already done): https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements And activate the exchange or exchanges here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed We recommend using Teton Order routing for lower cost and more reliable order processing for CME / CBOT / NYMEX / COMEX: Sierra Chart Teton Futures Order Routing Teton order routing is now supported by AMP. Understand, we are not going to reverse this policy. Users have been notified for this for over a year. We are acting in the interest of Sierra Chart users by ensuring users are running an up-to-date version for the most reliable integration to CQG, and to support our own services Teton and Denali: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-22 15:53:07
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