Support Board
Date/Time: Tue, 26 Nov 2024 02:33:39 +0000
Autotrade System Bar Based Backtest doesn't work (for me)
View Count: 446
| [2023-12-14 14:03:20] |
| Tin43 - Posts: 90 |
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I put all conditions in the spreadsheet system trading etc... But when I select the option from the title.. it does nothing. At first message log warn me to disconnect from data feed.. I did that and set the spreadsheet again, and now nothing. Log says something like "ESZ23 [CBV][M] 5000 Volume #2 | StartDateTimeForLoadingOrderFills: 2022-12-15 09:30:00 | 2023-12-14 07:50:57.967" But it doesn't show any progress bar like when loading a chart or nothing. I wait like an hour and nothing. What i'm doing wrong? |
| [2023-12-14 16:03:28] |
| John - SC Support - Posts: 36286 |
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Once you were disconnected from the Data Feed and you selected "Trade >> AutoTrade System Bar Based BackTest", you should have received a notification asking to "Clear Replay/BackTest Trade Data...And perform Auto-Trade System Back Test?", to which you should respond "Yes" and then you will be prompted for "Enter Bar Processing Increment". Did you get these prompts, particularly the first one? If not, then please select "Trade >> AutoTrade System Bar Based BackTest" again and let us know if you are not getting these. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-14 16:40:42] |
| Tin43 - Posts: 90 |
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Exactly. That's the problem. I don't get that pop up message!!! ("Clear Replay/BackTest Trade Data...And perform Auto-Trade System Back Test?") I'm following a tutorial and in the video tutorial both messages appeared. But not for me. I already tried a few times. Do I have to do it again because you already do something about it after your message or it is just to try? (I mean, tutorial is 20 minutes long :p). Thanks in advance!! |
| [2023-12-14 16:46:11] |
| John - SC Support - Posts: 36286 |
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If you are not getting those messages immediately, then something is not right. You do not need to do it again. There was an issue with some of the windows coming up in a previous release. Please update to the current release and see if this resolves your issue. Follow these instructions to update: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-14 16:54:07] |
| Tin43 - Posts: 90 |
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Sorry do i select Download current version or Pre release? I'm in 2564
Date Time Of Last Edit: 2023-12-14 16:54:37
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| [2023-12-14 17:02:19] |
| Tin43 - Posts: 90 |
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Ok, I installed 2568 now. I will try. Thanks.
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| [2023-12-14 17:14:32] |
| Tin43 - Posts: 90 |
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Mmm maybe i'm doing something wrong. The pop up message doesn't appears. Do you want me to send the Message Log window? |
| [2023-12-14 18:43:46] |
| John - SC Support - Posts: 36286 |
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After you select "Trade >> AutoTrade Bar Based BackTest" are you able to interact with the software? Or are you "locked out" and can not do anything unless you close the software? We do not think the Message Log will give us any information, so do not worry about that. And the version you are on is fine. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-14 21:21:49] |
| Tin43 - Posts: 90 |
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Yes I'm able to interact with the interface. The program responds as expected. The only problem is the pop up message not responding. Hope we can solve this. Thanks in advance. |
| [2023-12-15 19:12:12] |
| Sierra_Chart Engineering - Posts: 17179 |
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We need to call you and look at this remotely. Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done. Might be best we do this over the weekend or on Monday. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-15 20:25:59] |
| Tin43 - Posts: 90 |
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I updated my phone number. It's a cell phone. I'm from Spain, Canary Islands. I think is better if we can arrange the call on Tuesday morning or evening. I don't know where are you located, but I can adapt on Tuesday on any hour you prefer. Thanks in advance. P.S: English is not my mother tongue but i can communicate at the same level i did it here. |
| [2023-12-18 15:20:51] |
| Sierra_Chart Engineering - Posts: 17179 |
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Tuesday will be fine.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-19 21:46:33] |
| Sierra_Chart Engineering - Posts: 17179 |
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We apologize we did not call today. We are looking into this further on our side first.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-19 22:24:29] |
| Tin43 - Posts: 90 |
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No problem. Apologizing says a lot about you.. You are looking for a solution.. that's fine! I will be waiting. PS: I don't mind to do a clean reinstall... I mean ERASE completely the software, even the DLL registry etc if needed. Yeah I will have to customize everything again..but if it is what it is... |
| [2023-12-27 03:01:30] |
| Sierra_Chart Engineering - Posts: 17179 |
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We apologize for being late to follow up on this. We made some changes on our side to ensure that the window, that asks for "Enter Bar Processing Increment" will be shown. We want you to update to the latest prerelease: Software Download: Fast Update This was released days ago but we were late to follow up with you. Make sure you are running the latest release which is 2574. No this is not necessary: PS: I don't mind to do a clean reinstall... I mean ERASE completely the software, even the DLL registry etc if needed. Yeah I will have to customize everything again..but if it is what it is...
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-27 22:01:52] |
| Tin43 - Posts: 90 |
|
Sorry. I did all of the above. Doesn't worked. I'm in 2574 - 64 Bit version. https://vimeo.com/351018393 I'm following this tutorial. I don't know if it is something different. All is the same til minute 7:06 or so... the pop up messages doesn't show. |
| [2024-01-18 04:06:15] |
| Sierra_Chart Engineering - Posts: 17179 |
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We apologize this had gotten overlooked. We activated your account again. Let us know if you would like us to call. Very surprised you are having an issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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