Support Board
Date/Time: Sun, 24 Nov 2024 17:25:11 +0000
Severe lag on newer versions
View Count: 2126
| [2023-11-02 13:03:04] |
| zippyzip - Posts: 293 |
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2520s-2561 versions all seems to lag tremendous on the dom , here is short vid comparison to web platform you can see the SC dom lags big time , please let me know if there is a fix for this coming teton /denali user
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Attachment Deleted. Private File |
| [2023-11-02 14:18:29] |
| Sierra_Chart Engineering - Posts: 17156 |
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This is not a version specific issue. Refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often And refer to: Chart Trading and the Chart DOM: Improving Performance Of Chart / Trade DOM And refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.44 - Performance Differences Between Versions of Sierra Chart It has to do with your system and/or your Sierra Chart chart configurations. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-02 14:19:27
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| [2023-11-02 14:40:21] |
| zippyzip - Posts: 293 |
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i understand but not an issue before , also this is on single instance with no other instances or charts loaded , i93900k cpu , 4070ti gpu , 64gb ram , 990 samsung 2tb ssd , so pc is plenty fast all im saying is have a look cause when use prior versions its fine , then anything above that same issue 2561 seemed ok but keep crashing |
| [2023-11-02 15:10:29] |
| Sierra_Chart Engineering - Posts: 17156 |
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There are no performance issues in newer versions, that is with certainty. We would never be able to reproduce the problem or find a problem. Here is more information: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.44 - Performance Differences Between Versions of Sierra Chart Regarding this: seemed ok but keep crashing
What exactly do you mean by "crashing". We are not aware of any stability problems at all and there are none. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-02 15:11:19
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| [2023-11-02 15:29:28] |
| zippyzip - Posts: 293 |
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your ego will keep you behind the competition , thanks for your help as always , its our platform to we are just trying to help make it better
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| [2023-11-03 02:45:02] |
| Sierra_Chart Engineering - Posts: 17156 |
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Regarding performance issues, refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.44 - Performance Differences Between Versions of Sierra Chart These reported performance issues are seldom helpful to us. We cannot cannot tell you how often we have reports like this, and there are no performance issues that we can ever reproduce, and there is a massive amount of time and complexity to analyze a problem like this (it is extremely rare that we would ever do it), and then someone says they update again to a later version and says the problem is gone and nothing was ever changed. You also have to consider how security software on a system can treat a new version of Sierra Chart differently. We have seen issues like this in the past. The above information will be added to the documentation as well. We covered the subject very thoroughly in that help topic above. And we still do not have information about the "crashing" but one thing came to mind is that therewas a compatibility issue with ACSIL and chart drawings causing studies to trigger an exception, when they are working with Chart Drawings which is not a common thing. This may cause an abnormal shutdown of Sierra Chart. But this is something we would not normally be thinking about, because, first of all it has been fixed in the latest version, and also it is not a problem within Sierra Chart itself. It has to do with a compatibility issue with the current data structures for chart drawings used by Sierra Chart, in combination with older studies using those data structures. It is a compatibility issue only. And it is resolved. This is a meaningless statement, and conflicts with actual fact: your ego will keep you behind the competition
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-17 11:19:31] |
| User626318 - Posts: 13 |
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I have seen lag on the DOM aswell .I will post a short video.Just for context I had only the 2 doms running and as the mkt picks up speed throughout the day the lag becomes greater.
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 DOM17112023.mp4 - Attached On 2023-11-17 11:18:41 UTC - Size: 905.17 KB - 431 views Attachment Deleted. |
| [2023-11-17 12:11:33] |
| user777 - Posts: 7 |
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Im experiencing the same lag with only a DOM running on version 2563. Seems SC's competition will get you better fills. Are there plans to fix this lag or should I make plans?
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| [2023-11-17 13:08:02] |
| User865074 - Posts: 1 |
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A number of people have raised this issue with the more recent builds, and between the start of Kinetic war and now, we still have to trade and we would appreciate your addressing the issue. Thank you.
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| [2023-11-17 13:36:05] |
| User469888 - Posts: 4 |
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I've had to re-work all my charts to get rid of lag on versions above 2500, something definitely has changed
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| [2023-11-17 13:49:00] |
| User873130 - Posts: 44 |
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I am having similar lag problems with DOM running V2563
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| [2023-11-17 16:34:26] |
| Sierra_Chart Engineering - Posts: 17156 |
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We actually did look into this and ran testing. Normally issues like this are related to graphics. We compared the graphics performance, to the current version, against a version a year ago, there was no difference of any significance one way or another. It is also important to recognize the difference between issues with network connectivity and local performance issues. We are sure some of the issues reported here, would have to do with network connectivity which is not version specific. Another thing you can try is to use the older method of network receive buffers. This is explained here: Resolution of Poor Network IO Performance under Linux/Wine But this change dates all the way back to July this year. So it is nothing new. Also, we do not notice any "severe lag" when looking at a trading DOM. This is just not the case at all. The updating is very fast and responsive without a lag. Go through the information here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.44 - Performance Differences Between Versions of Sierra Chart This also includes enabling Safe Mode. We will also make a video. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-17 16:35:18
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| [2023-11-17 16:51:17] |
| Sierra_Chart Engineering - Posts: 17156 |
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If the issue is network related please also be aware of this information: Denali Data Feed: New ISP Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-17 18:04:30] |
| zippyzip - Posts: 293 |
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can you please post a video of the dom in real time alone or compared to another then if there is no issues ?
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| [2023-11-17 21:35:42] |
| Sierra_Chart Engineering - Posts: 17156 |
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We did not make a video today as we were quite busy with other things. Tell us a version to compare to and we will do this next week.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-17 22:32:08] |
| zippyzip - Posts: 293 |
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you can do latest version as it is lagging on anything over 2500 that i have seen . i have compared to cqg , rithmic , think or swim , ninja and its a tremendous issue , again i am not talking down about our platform i am simply looking to make it better
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| [2023-11-18 00:03:26] |
| Sierra_Chart Engineering - Posts: 17156 |
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Ok so it sounds like we then would compare the current version to version 2499. We need to know whether OpenGL is being used or not.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-18 00:36:02] |
| zippyzip - Posts: 293 |
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you need to compare your latest version to something else besides your own other wise that dosent really show anything . open gl was used yes on mine i cant vouch for other comments , i have a 4070ti gpu
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| [2023-11-18 01:35:26] |
| seandunaway - Posts: 268 |
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zippyzip, what was the last version of sierrachart that you experienced as equally performant? it's helpful to isolate variables and test the same setup with the same settings to the same networks.. i've attached video of 2499 vs 2562 and the bid and offer updates look identical to me.. it's using bitmex but we can check with cme after the weekend Date Time Of Last Edit: 2023-11-18 02:37:08
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| 2499 vs 2562.mp4 - Attached On 2023-11-18 01:35:15 UTC - Size: 12.18 MB - 180 views |
| [2023-11-18 01:59:09] |
| zippyzip - Posts: 293 |
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Look at the lag in that video is insane
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| [2023-11-18 02:34:28] |
| seandunaway - Posts: 268 |
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well you sure got me curious so i stepped through each individual frame in a video editor and the majority of all updates are identical on the exact same frame at 60fps or 16ms. the remaining updates are within one frame of each other and it alternates which version prevails.. they're the same..
Date Time Of Last Edit: 2023-11-18 05:19:44
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| 2499 vs 2562 60fps dom.mp4 - Attached On 2023-11-18 02:35:30 UTC - Size: 5.86 MB - 201 views |
| [2023-11-18 02:56:25] |
| zippyzip - Posts: 293 |
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Yes there the same that is the point , we are not comparing Sierra to Sierra , we are comparing Sierra to other data providers that get same data from cme , 100% there is some kind of lag compared to others
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| [2023-11-19 03:29:42] |
| Sierra_Chart Engineering - Posts: 17156 |
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Ok so it does not sound as though, this is version specific in your case unlike the original post. It sounds like in your case, this is Internet connectivity related. We are going to be doing some upgrades and changes to our ISP connectivity for our Denali Data Feed. The first such change is going to occur this coming week. To be clear only a small amount of users have a problem at times. It has to do with the path of communication to some users. It is not an issue on the Sierra Chart side. Somewhere outside of the network infrastructure outside of the data centre. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-19 04:59:09
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| [2023-11-20 13:38:29] |
| zippyzip - Posts: 293 |
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you say it affects only a small amount but honestly out of 100,000 users how many are actually looking at the dom and seeing this to report it ? i would say less then 1% -5% anyway i hope it gets fixed soon . another idea if you needed to would be to charge more for a pro version and a basic version for those that use this type of speed and data .
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| [2023-11-24 21:42:03] |
| Sierra_Chart Engineering - Posts: 17156 |
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The Denali Data Feed is now running on a new ISP. If the issue is network/Internet related, we hope there is an improvement but ultimately this is something that we cannot control. The very latest prerelease also has a graphics performance optimization we have implemented. That would only make a small difference though, but perhaps for some users it could be significant. Otherwise, we just simply see no evidence of any kind of lag problem in newer versions. This really does not make technical sense. Since nothing has changed and we verified that there is no difference compared to recent versions compared to a version year ago. And in general performance is better because from time to time there are performance improvements being made. Perhaps there is a particular study, maybe a custom study that has some inefficiency that could be contributing to the problem. But this can be ruled out just by removing studies from the charts. Here is further information: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-24 21:42:50
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