Support Board
Date/Time: Sun, 24 Nov 2024 20:03:07 +0000
Post From: Severe lag on newer versions
| [2023-11-03 02:45:02] |
| Sierra_Chart Engineering - Posts: 17161 |
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Regarding performance issues, refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.44 - Performance Differences Between Versions of Sierra Chart These reported performance issues are seldom helpful to us. We cannot cannot tell you how often we have reports like this, and there are no performance issues that we can ever reproduce, and there is a massive amount of time and complexity to analyze a problem like this (it is extremely rare that we would ever do it), and then someone says they update again to a later version and says the problem is gone and nothing was ever changed. You also have to consider how security software on a system can treat a new version of Sierra Chart differently. We have seen issues like this in the past. The above information will be added to the documentation as well. We covered the subject very thoroughly in that help topic above. And we still do not have information about the "crashing" but one thing came to mind is that therewas a compatibility issue with ACSIL and chart drawings causing studies to trigger an exception, when they are working with Chart Drawings which is not a common thing. This may cause an abnormal shutdown of Sierra Chart. But this is something we would not normally be thinking about, because, first of all it has been fixed in the latest version, and also it is not a problem within Sierra Chart itself. It has to do with a compatibility issue with the current data structures for chart drawings used by Sierra Chart, in combination with older studies using those data structures. It is a compatibility issue only. And it is resolved. This is a meaningless statement, and conflicts with actual fact: your ego will keep you behind the competition
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