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Date/Time: Tue, 26 Nov 2024 21:39:02 +0000

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Data issue (CQG/Denali) - not Rithmic

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[2023-10-24 15:12:35] #1 [Go To First Post]
dvant krypto - Posts: 42
I'm having a lot of issues with data today. I have two installs - CQG/Denali and Rithmic. I closed everything down (rebooted), turned off the firewall and opened just the first install - CQG/Denali. However, the data just won't run and when it does it stops and the delayed timer just runs up. I then just opened the Rithmic install - and that runs without data delays although the "downloading data box does flash up from time to time. The firewall is back on as I don't think that was the issue. On another thread, John laid out some instructions that involved closing the Chartbook and just opening one chart to get a more concise message log. When I followed these instructions, the chart ( a 5min ES chart with no studies) ran fine with no delay. But when I opened the chartbook I want to work with, the delay started. So, Then problem seems to be when I open my chartbook in the CQG/Denali install - just the main instance - no subs. What can I send you to help me diagnose this issue - a concise message log with just a simple 5min chart? a message log of my troublesome chartbook? my chartbook? *EDIT* - I am on the latest version of SC 2555 When I open he troublesome chartbook while the Rithmic install is running, it eventually slows/delays the data in the Rithmic install I have also done a delete and download. Regards, DM Date Time Of Last Edit: 2023-10-24 15:26:40

[2023-10-24 15:32:07] #2 [Go To First Post]
John - SC Support - Posts: 36308
We need to see the Message Log from the one of the installations when you are having a problem. Follow the instructions at the following link to get us the log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Are you running these two installations on the same computer or on different computers? On the installation connected to Rithmic, are you setup to get the data from us (Denali) or from Rithmic? You can verify this by checking the setting for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" - if this is set to "Yes", then you are getting the data from us, otherwise you would be getting the data from Rithmic. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-10-24 16:20:15] #3 [Go To First Post]
dvant krypto - Posts: 42
Hi John, Yes, both of these installs are on the same computer "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" - This is set to "Yes" I call it my Rithmic install because I use it for trading Apex. i have sent my log as I'm writing to you from another device.

[2023-10-24 16:37:48] #4 [Go To First Post]
User873130 - Posts: 44
experiencing similar problems as well where the clock not in sync and 2-3 minutes delayed. Have allow support for sierrachart feeds enabled

[2023-10-24 16:52:28] #5 [Go To First Post]
dvant krypto - Posts: 42
So, while i wait for a solution I just have my charts open. Every now and again the "Downloading Historical Data" sign pops up then the delayed timer resets to zero - any pullbacks just start from the reset so need to reload them. But then, when you think you might be ready to get into the market, the delayed timer starts to run up again.

[2023-10-24 17:42:52] #6 [Go To First Post]
knarf01 - Posts: 48
Same issue all morning myself, using Stage5 and Denali SP11..

[2023-10-24 17:43:18] #7 [Go To First Post]
dvant krypto - Posts: 42
So for about 30 mins I had on time data but then it just reverted back to delayed. There seems to be a few folk having this issue this week and I think it could be a SC side issue. Is there anything I can do in the meantime?

[2023-10-24 17:48:34] #8 [Go To First Post]
knarf01 - Posts: 48
@dvant krypto, I loaded my prop firms NinjaTrader and that uses Rithmic, working fine.. when there are technical issues with your platform, data and order routing its best to just not trade. Nobody will compensate you for an error so just enjoy your day if you don't have another platform. Date Time Of Last Edit: 2023-10-24 17:51:43

[2023-10-25 13:59:22] #9 [Go To First Post]
Sierra_Chart Engineering - Posts: 17185
Regarding this: When I open he troublesome chartbook while the Rithmic install is running, it eventually slows/delays the data in the Rithmic install I have also done a delete and download. Refer to: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often Regarding delayed data of less than a minute or issues with connecting to the data feeds, these are going to be Internet connectivity issues based upon how data is routed in your case. Not at all with Sierra Chart. We do not have control over those issues. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-25 13:59:53

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