Support Board
Date/Time: Wed, 27 Nov 2024 09:50:35 +0000
Payment/data feed query:
View Count: 217
| [2023-09-07 11:04:24] |
| User383300 - Posts: 2 |
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To whom it may concern/Support I was greeted with a big red bar across my home page today, telling me that I do not have a live feed/data etc coming in, and that I need to pay for it. Apologies if this msg is in the wrong place, but I'm a bit of a noob. Here is my reference: Date: 2023-08-30 09:17:58 Transaction ID: pi_3NkkVOE97aBg7GL20GxvHc0y Please would someone help me with this? I need to know what's going on. I have paid for 3 months of live data, and I'm trying to set it up. It's a little daunting frankly. Thank you Lloyd |
| [2023-09-07 14:36:14] |
| John - SC Support - Posts: 36309 |
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We see the payment to your account, but you did not select the Package that you want. Therefore, when your Trial ended, you did not renew. Please follow the instructions at the following link to select a package: Sierra Chart Purchase and License Information: Instructions Also, keep in mind that having a paid package does not get you the real-time data. If you want real-time data for the CME Group, EUREX, CFE, or U.S. Equities, you will need to be on one of the Integrated packages and you need to go through the setup for these and activate and pay for the exchanges for which you want the real-time data. Refer to the information at the following link for our Denali data: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-08 09:32:05] |
| User383300 - Posts: 2 |
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Hello John Thank you for the response. One question. Does this mean the payment I made is lost? IE: I've paid for access and now can't use it, or it doesn't reflect anywhere? Ok two questions. Thanks Lloyd |
| [2023-09-08 14:32:08] |
| Sierra_Chart Engineering - Posts: 17191 |
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No the payments are not lost at all. You have 94 days of Service Package 3 on your account. You can see what you have here: https://www.sierrachart.com/UserControlPanel.php And here: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-08 14:32:19
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