Support Board
Date/Time: Tue, 22 Apr 2025 10:47:45 +0000
Gain StoneX
View Count: 1177
| [2023-05-25 15:08:00] |
| jomar - Posts: 15 |
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Hi Team, Hope all is well. When trying to elect Gain Capital/StoneX as my executing broker in the Data/Trade Service Settings options I do not see StoneX as an option. How do I add them to the current selected service list so that I can utilize my account there? Best Jomar |
| [2023-05-25 16:23:30] |
| John - SC Support - Posts: 39395 |
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Unless StoneX uses CQG or Rithmic for order routing, we do not have connectivity to them. You would have to ask them if they use CQG or Rithmic (we do not think they do). Also, be aware that Gain Capital is a "legacy" connection, meaning that we do not keep up support for this connectivity, but we still make it available. But if there are changes at some point that Gain Capital makes, then we will not make any changes on our end, so the connectivity could end at any time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-25 16:47:32] |
| jomar - Posts: 15 |
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I have the ability to use CQG through them. I can enable it right now. Would I then just elect CQG in the data trade service settings?
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| [2023-05-25 16:58:36] |
| John - SC Support - Posts: 39395 |
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If they will allow the connectivity, then you would setup your connection to CQG by following these instructions: CQG Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-25 17:34:45] |
| jomar - Posts: 15 |
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Sweet thanks John, and then to confirm there are multiple levels of CQG access CQG. I assume any level be fine, do you recommend which one I choose?
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| [2023-05-25 17:44:27] |
| John - SC Support - Posts: 39395 |
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If you are asking about CQG levels, then we do not know. If you are asking about our levels (packages) then you need to be on one of the "Integrated" packages in order to be able to connect to any trading service. Refer to the information here: Description of Service Packages and Pricing: Integrated Packages And also note that we do not support data from CQG for the CME Group and EUREX. So if you need this data, you will have to get it from our Denali Exchange Data Feed. Refer to the instructions for the CME Group data here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-25 18:31:42] |
| jomar - Posts: 15 |
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Hmm okay the broker just came back with they "enabled sierra chart for my account" but given what you said previously. I think CQG is probably a better option.
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| [2023-05-25 20:24:06] |
| John - SC Support - Posts: 39395 |
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They had to enable Sierra Chart for your CQG account. You can now connect to CQG for your StoneX account.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-26 04:57:27] |
| jomar - Posts: 15 |
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Hey John, hope you had a good weekend. I finally got my ironbeam account to connect to sierra chart via the teton order routing connection. I also have succesfully activated and paid for a data service package (also elected to use the denali data feed option for CME contracts). But when loading a pre-built chartbook no data is coming through I checked off all CME agreements and set up the connection in the global data settings dropdown. I feel I am so close but unsure what the message log is saying. What do you recommend I do next? best jason |
| [2023-06-26 05:32:58] |
| Sierra_Chart Engineering - Posts: 19305 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-28 05:11:01] |
| jomar - Posts: 15 |
|
The contract data is flowing through I can see the DOM and intraday chart templates. But I cant see the data when trying to use my chartbooks: Software version: 2497 64-bit | 2023-06-28 04:54:45.933 Primary Thread ID: 11240 | 2023-06-28 04:54:45.933 Usage end date: 2023-12-24 | 2023-06-28 04:54:45.933 Enabled for: Advanced Features 2. | 2023-06-28 04:54:45.933 Enabled for: Sierra Chart Historical Data Service. | 2023-06-28 04:54:45.933 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-06-28 04:54:45.933 Enabled for: Delayed Denali Exchange Data Feed. | 2023-06-28 04:54:45.933 Enabled for exchange2: CME (Trading Account Required) | 2023-06-28 04:54:45.933 Enabled for exchange2: CBOT (Trading Account Required) | 2023-06-28 04:54:45.933 Enabled for exchange2: COMEX (Trading Account Required) | 2023-06-28 04:54:45.933 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-06-28 04:54:45.933 Enabled for exchange2: fairx_exchange.data | 2023-06-28 04:54:45.933 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-06-28 04:54:45.933 Current selected Data/Trading service: Teton CME Order Routing | 2023-06-28 04:54:45.933 Custom symbol settings values: enabled | 2023-06-28 04:54:45.933 Chart Update Interval: 500 | 2023-06-28 04:54:45.933 Intraday Data Storage Time Unit: 1 | 2023-06-28 04:54:45.933 Time Zone: +00:00:00 (UTC+00) | 2023-06-28 04:54:45.933 2023-06-28 04:54:45 Local computer time in UTC | 2023-06-28 04:54:45.933 2023-06-28 04:54:45 Local computer time in SC Time Zone | 2023-06-28 04:54:45.933 2023-06-28 04:52:37 Server time in UTC | 2023-06-28 04:54:45.933 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-06-28 04:54:45.933 Program path: \\Mac\Home\Desktop\Sierra\ | 2023-06-28 04:54:45.933 Data Files path: \\Mac\Home\Desktop\Sierra\Data\ | 2023-06-28 04:54:45.933 OS Version Number: 10.0 | 2023-06-28 04:54:45.934 Locale Setting: C | 2023-06-28 04:54:45.934 DLLs: UserContributedStudies_64.dll | 2023-06-28 04:54:45.935 Allowed protected custom studies: | 2023-06-28 04:54:45.935 Crash reporter started: true | 2023-06-28 04:54:45.935 DTC Client socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-06-28 04:54:59.864 DTC Client socket (2) | Closed. | 2023-06-28 04:54:59.864 DTC Client socket (2) | Deleting network socket now after delay. | 2023-06-28 04:55:29.870 File compression not supported on file system. \\Mac\Home\Desktop\Sierra\Data\MYMU23_FUT_CME.scid. Windows error code 1: Incorrect function. | 2023-06-28 04:59:27.657 MYMU23_FUT_CME #1 | Reloading chart. | 2023-06-28 04:59:27.659 File compression not supported on file system. \\Mac\Home\Desktop\Sierra\Data\MYMU23_FUT_CME.scid. Windows error code 1: Incorrect function. | 2023-06-28 04:59:27.659 MYMU23_FUT_CME #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-06-28 04:59:27.661 Mapping MYMU23_FUT_CME to MYMU23. Service code: cbot | 2023-06-28 04:59:28.170 Denali Data Feed | Starting real-time market data updates for: MYMU23_FUT_CME (MYMU23). ID: 42 Service code: cbot | 2023-06-28 04:59:28.171 Denali Data Feed | Requesting security definition data for: MYMU23_FUT_CME (MYMU23). ID: 42 | 2023-06-28 04:59:28.171 Added historical Intraday data request for MYMU23_FUT_CME to the queue. | 2023-06-28 04:59:28.171 Intraday data recording state for symbol MYMU23_FUT_CME is set to download 'Pending'. | 2023-06-28 04:59:28.171 Triggering next historical data download in queue. | 2023-06-28 04:59:28.171 Delaying start of download for MYMU23_FUT_CME. | 2023-06-28 04:59:28.177 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: MYMU23_FUT_CME | 2023-06-28 04:59:28.245 Teton CME Order Routing | Received security definition for symbol MYMU23_FUT_CME | 2023-06-28 04:59:28.245 Denali Data Feed | Received security definition for symbol MYMU23_FUT_CME | 2023-06-28 04:59:28.319 Requesting market depth updates for: MYMU23_FUT_CME if supported. | 2023-06-28 04:59:31.202 Denali Data Feed | Clearing market depth for MYMU23_FUT_CME | 2023-06-28 04:59:31.350 HD Request # 64 | Downloading Intraday chart data for MYMU23_FUT_CME to the file MYMU23_FUT_CME.scid. Service: cbot | 2023-06-28 04:59:33.634 File compression not supported on file system. \\Mac\Home\Desktop\Sierra\Data\MYMU23_FUT_CME.scid. Windows error code 1: Incorrect function. | 2023-06-28 04:59:33.638 HD Request # 64 | Download start date-time: 2023-06-26 03:26:12.000000. File last date-time: 2023-06-26 03:26:12.691000 | 2023-06-28 04:59:33.640 HD Request # 64 | Using server: ds26.sierracharts.com port 10150 | 2023-06-28 04:59:33.640 Socket (2) | Creating socket. | 2023-06-28 04:59:33.696 Socket (2) | New receive buffer size: 5242880 | 2023-06-28 04:59:33.696 Socket (2) | Connecting to IP: 142.215.17.188. | 2023-06-28 04:59:33.696 HD Request # 64 | Setting DTC encoding to Binary VLS | 2023-06-28 04:59:33.835 HD Request # 64 | Sending historical data logon request message. | 2023-06-28 04:59:33.836 HD Request # 64 | Requesting Intraday data. Start date-time: 2023-06-26 03:26:12. Record interval: 1. Symbol: MYMU23 | 2023-06-28 04:59:34.481 HD Request # 64 | Decompressing data. | 2023-06-28 04:59:34.553 HD Request # 64 | Receiving Intraday data for MYMU23_FUT_CME starting at 2023-06-26 03:26:12.691000 | 2023-06-28 04:59:34.586 HD Request # 64 | Timestamp of first Intraday data file record written: 2023-06-26 03:26:12.691000. | 2023-06-28 04:59:34.861 Socket (2) | CloseSocket call. | 2023-06-28 04:59:34.925 Historical data download thread signaled to stop. | 2023-06-28 04:59:34.925 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-06-28 04:59:34.926 HD Request # 64 | Received 35371 Intraday data records from 2023-06-26 03:26:12.691000 to 2023-06-28 04:59:04.137000 (2.1 days. Delay: 30.8 seconds) and wrote 35371 records for MYMU23_FUT_CME | 2023-06-28 04:59:34.927 File compression not supported on file system. \\Mac\Home\Desktop\Sierra\Data\MYMU23_FUT_CME.scid. Windows error code 1: Incorrect function. | 2023-06-28 04:59:34.931 HD Request # 64 | Add time&sales data | Remembered last file record date-time: 2023-06-28 04:59:04.137000 | 2023-06-28 04:59:34.932 HD Request # 64 | Completion time: 1s. | 2023-06-28 04:59:34.932 HD Request # 64 | Intraday data download complete for MYMU23_FUT_CME. Unique request ID: 64 | 2023-06-28 04:59:34.932 Removing historical data download ID 64. | 2023-06-28 04:59:34.932 Real-time Intraday chart data file updates started for MYMU23_FUT_CME | 2023-06-28 04:59:34.932 File compression not supported on file system. \\Mac\Home\Desktop\Sierra\Data\MYMU23_FUT_CME.scid. Windows error code 1: Incorrect function. | 2023-06-28 04:59:34.933 Opened cached Intraday file: \\Mac\Home\Desktop\Sierra\Data\MYMU23_FUT_CME.scid. Thread ID: 11240 | 2023-06-28 04:59:34.933 Intraday chart data file opened for MYMU23_FUT_CME | 2023-06-28 04:59:34.933 HD Request # 64 | Enabling Intraday chart updating for symbol. | 2023-06-28 04:59:34.933 Triggering next historical data download in queue. | 2023-06-28 04:59:34.934 No download requests in the queue to start downloads for. | 2023-06-28 04:59:34.934 Socket (2) | Socket gracefully closed by remote side. | 2023-06-28 04:59:34.992 Socket (2) | Closed. | 2023-06-28 04:59:34.992 Unsubscribed from market depth data for MYMU23_FUT_CME | 2023-06-28 04:59:36.207 File compression not supported on file system. \\Mac\Home\Desktop\Sierra\Data\MYMU23_FUT_CME.scid. Windows error code 1: Incorrect function. | 2023-06-28 04:59:37.104 MYMU23_FUT_CME 1 Min #1 | Reloading chart. | 2023-06-28 04:59:37.105 File compression not supported on file system. \\Mac\Home\Desktop\Sierra\Data\MYMU23_FUT_CME.scid. Windows error code 1: Incorrect function. | 2023-06-28 04:59:37.107 File compression not supported on file system. \\Mac\Home\Desktop\Sierra\Data\MYMU23_FUT_CME.scid. Windows error code 1: Incorrect function. | 2023-06-28 04:59:37.109 File compression not supported on file system. \\Mac\Home\Desktop\Sierra\Data\MYMU23_FUT_CME.scid. Windows error code 1: Incorrect function. | 2023-06-28 04:59:37.159 |
| [2023-06-28 05:11:39] |
| jomar - Posts: 15 |
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Im also running sierra chart on parallels but i dont think that should be a problem
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| [2023-06-28 09:11:32] |
| Sierra_Chart Engineering - Posts: 19305 |
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Disable file compression: Advanced Service Settings: Support Intraday and Market Depth Files Compression (Global Settings >> Advanced Service Settings >> Other) We do not see any other problem in this log. Therefore, refer to help topic 3: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-28 17:50:35] |
| jomar - Posts: 15 |
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okay they are sorta starting to work, i think the data was just slow to load. But now the bars are all out of scale, how do i fix this (screenshot attached) |
 Screenshot 2023-06-28 104809.png / V - Attached On 2023-06-28 17:49:55 UTC - Size: 172.96 KB - 157 views Attachment Deleted. |
| [2023-06-28 18:41:57] |
| John - SC Support - Posts: 39395 |
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Start by setting the scale to Automatic and the resetting the scales. Refer to the following: Chart Scale and Scale Adjusting: Opening the Scale Settings Window for the Main Price Graph Chart Scale and Scale Adjusting: Automatic (Scale Range) Chart Scale and Scale Adjusting: Resetting the Scale For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-29 14:58:54] |
| jomar - Posts: 15 |
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Hi John, I hope all is well. I should be all setup to transition from the delayed data feed to the live data feed. Do you have a link that can show me how to implement. Best Jomar |
| [2023-08-29 15:22:23] |
| John - SC Support - Posts: 39395 |
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To setup the real-time data for the CME Group, follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* To setup the real-time data for EUREX, CFE, or U.S. Equities, follow the instructions at this link: Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges* Once you activate an exchange, the data should start to be in real-time. It can take up to 3 minutes to get flowing. If you do not see the real-time data after that, then restart Sierra Chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-13 15:45:01] |
| jomar - Posts: 15 |
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Hi John, Hope all is well. I deposited some money into my brokerage account and funds have settled but the balance isnt flowing into sierra chart. I dont want to manually change it, I'd prefer it be mark to market with my broker. Can you opine on how I can get my Trade Account Monitor window updated. Thanks, Jomar |
| [2023-10-13 16:01:59] |
| John - SC Support - Posts: 39395 |
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Refer to the following: Trading Information Windows: Trade Account Monitor (Account Balances) Window For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-15 15:06:16] |
| jomar - Posts: 15 |
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Hi Team, For some reason my balance was debited (not reflecting in my actual brokerage balance) erroneously. I tried manually updating it but i am not authorized. any Idea what I can do here? I also keep updating but its not flowing through. |
| [2023-12-15 16:56:54] |
| John - SC Support - Posts: 39395 |
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What balance are you referring to? Also, what is your "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-27 14:58:20] |
| jomar - Posts: 15 |
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Hi John, I have been trading micro crude fine for the last 10 months no problem, and then now im getting this error message. (attached) Looks like teton isnt recoginizing the symbol. Any Idea what I need to do? thanks Jo |
| errror crude.png / V - Attached On 2024-03-27 14:57:01 UTC - Size: 22.93 KB - 84 views Attachment Deleted. |
| [2024-03-27 16:05:24] |
| John - SC Support - Posts: 39395 |
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There was an issue with the margin information from the CME Group for this symbol. Your broker has been informed on how to resolve this for you. If you are still having an issue, then check with your broker to ensure they have applied the fix.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-28 16:47:51] |
| jomar - Posts: 15 |
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Thanks Man !
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| [2024-09-11 15:25:36] |
| jomar - Posts: 15 |
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Hi John, Hope all is well! I see there was an update made , and now my software is completely gone. Unsure what happened. So i tried reinstalling this AM and it wont allow me (error log attached). Any idea what is going on here. (im also using parallels) thanks Jo |
| sierra error.png / V - Attached On 2024-09-11 15:24:30 UTC - Size: 108.92 KB - 69 views Attachment Deleted. |
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