Support Board
Date/Time: Thu, 28 Nov 2024 11:34:10 +0000
Error Downloading Historical Chart
View Count: 407
| [2023-05-05 14:27:10] |
| L2Ltrades - Posts: 60 |
|
Hello, I get an error saying 'network socket has been closed'. Alse the software keeps getting disconnected and reconnecting. This has been happening for over a week while at home or at my office.I checked the internet connection and everything seems to be fine on that end. Please assist. |
| [2023-05-05 14:27:24] |
| Sierra_Chart Engineering - Posts: 17201 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 1 Minute, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-05 14:27:34
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| [2023-05-07 22:33:22] |
| L2Ltrades - Posts: 60 |
|
Software version: 2491 64-bit | 2023-05-07 22:32:18.013 Primary Thread ID: 29928 | 2023-05-07 22:32:18.013 Usage end date: 2023-11-04 | 2023-05-07 22:32:18.013 Enabled for: Advanced Features 2. | 2023-05-07 22:32:18.013 Enabled for: Sierra Chart Historical Data Service. | 2023-05-07 22:32:18.013 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-05-07 22:32:18.013 Enabled for: Delayed Denali Exchange Data Feed. | 2023-05-07 22:32:18.013 Enabled for exchange2: CME | 2023-05-07 22:32:18.013 Enabled for exchange2: fairx_exchange.data | 2023-05-07 22:32:18.013 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-05-07 22:32:18.013 Current selected Data/Trading service: Rithmic Direct - DTC | 2023-05-07 22:32:18.013 Custom symbol settings values: enabled | 2023-05-07 22:32:18.013 Chart Update Interval: 500 | 2023-05-07 22:32:18.013 Intraday Data Storage Time Unit: 0 | 2023-05-07 22:32:18.013 Time Zone: +00:00:00 (UTC+00) | 2023-05-07 22:32:18.013 2023-05-07 22:32:18 Local computer time in UTC | 2023-05-07 22:32:18.013 2023-05-07 22:32:18 Local computer time in SC Time Zone | 2023-05-07 22:32:18.013 2023-05-07 17:49:38 Server time in UTC | 2023-05-07 22:32:18.013 Local computer UTC time and Server UTC time difference: 4 seconds. | 2023-05-07 22:32:18.013 Program path: C:\SierraChart\ | 2023-05-07 22:32:18.013 Data Files path: C:\SierraChart\Data\ | 2023-05-07 22:32:18.013 OS Version Number: 10.0 | 2023-05-07 22:32:18.013 Locale Setting: C | 2023-05-07 22:32:18.013 DLLs: UserContributedStudies_64.dll | 2023-05-07 22:32:18.014 Allowed protected custom studies: | 2023-05-07 22:32:18.014 Crash reporter started: true | 2023-05-07 22:32:18.014 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-05-07 22:32:23.008 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-05-07 22:32:23.023 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-05-07 22:32:23.024 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-05-07 22:32:23.024 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2023-05-07 22:32:23.024 Rithmic Direct - DTC | Network connection to server complete. | 2023-05-07 22:32:23.057 Rithmic Direct - DTC | Starting socket receive thread. | 2023-05-07 22:32:23.057 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-05-07 22:32:23.057 Rithmic Direct - DTC | Sending logon request message. | 2023-05-07 22:32:23.057 Rithmic Direct - DTC | Received logon response. | 2023-05-07 22:32:23.157 Rithmic Direct - DTC | Server Name: . | 2023-05-07 22:32:23.157 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-05-07 22:32:23.157 Rithmic Direct - DTC | Successfully connected. | 2023-05-07 22:32:23.157 Rithmic Direct - DTC | Trading is supported. | 2023-05-07 22:32:23.157 Rithmic Direct - DTC | Order cancel and replace is supported. | 2023-05-07 22:32:23.157 Rithmic Direct - DTC | OCO Orders supported. | 2023-05-07 22:32:23.157 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2023-05-07 22:32:23.157 Rithmic Direct - DTC | Connected to server complete. | 2023-05-07 22:32:23.157 Triggering next historical data download in queue. | 2023-05-07 22:32:23.166 Triggering next historical data download in queue. | 2023-05-07 22:32:23.166 Triggering next historical data download in queue. | 2023-05-07 22:32:23.166 Triggering next historical data download in queue. | 2023-05-07 22:32:23.166 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2023-05-07 22:32:23.166 No download requests in the queue to start downloads for. | 2023-05-07 22:32:23.202 No download requests in the queue to start downloads for. | 2023-05-07 22:32:23.202 No download requests in the queue to start downloads for. | 2023-05-07 22:32:23.202 No download requests in the queue to start downloads for. | 2023-05-07 22:32:23.202 Using symbol data fast lookup vector | 2023-05-07 22:32:23.204 Rithmic Direct - DTC | Starting real-time market data updates for: NQM3.CME. ID: 1 Service code: rithmic.trading | 2023-05-07 22:32:23.204 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50529 | 2023-05-07 22:32:23.204 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-05-07 22:32:23.205 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-05-07 22:32:23.205 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-05-07 22:32:23.205 Rithmic Direct - DTC | Requesting security definition data for: NQM3.CME. ID: 1 | 2023-05-07 22:32:23.212 Added historical Intraday data request for NQM3.CME to the queue. | 2023-05-07 22:32:23.212 Intraday data recording state for symbol NQM3.CME is set to download 'Pending'. | 2023-05-07 22:32:23.212 Triggering next historical data download in queue. | 2023-05-07 22:32:23.212 Delaying start of download for NQM3.CME. | 2023-05-07 22:32:23.214 Rithmic Direct - DTC | Starting real-time market data updates for: ESM3.CME. ID: 2 Service code: rithmic.trading | 2023-05-07 22:32:23.238 Rithmic Direct - DTC | Requesting security definition data for: ESM3.CME. ID: 2 | 2023-05-07 22:32:23.238 Added historical Intraday data request for ESM3.CME to the queue. | 2023-05-07 22:32:23.238 Intraday data recording state for symbol ESM3.CME is set to download 'Pending'. | 2023-05-07 22:32:23.238 Triggering next historical data download in queue. | 2023-05-07 22:32:23.238 Rithmic Direct - DTC | Network connection to server complete. | 2023-05-07 22:32:23.245 Rithmic Direct - DTC | Starting socket receive thread. | 2023-05-07 22:32:23.245 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-05-07 22:32:23.245 Rithmic Direct - DTC | Sending logon request message. | 2023-05-07 22:32:23.245 Rithmic Direct - DTC | Received logon response. | 2023-05-07 22:32:23.354 Rithmic Direct - DTC | Server Name: . | 2023-05-07 22:32:23.354 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-05-07 22:32:23.354 Rithmic Direct - DTC | Successfully connected. | 2023-05-07 22:32:23.354 Rithmic Direct - DTC | Trading is not supported. | 2023-05-07 22:32:23.354 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2023-05-07 22:32:23.354 Rithmic Direct - DTC | Restarting real-time data updates for symbol: ESM3.CME | 2023-05-07 22:32:23.354 Rithmic Direct - DTC | Restarting real-time data updates for symbol: NQM3.CME | 2023-05-07 22:32:23.354 Rithmic Direct - DTC | Received security definition for symbol ESM3.CME | 2023-05-07 22:32:23.393 Rithmic Direct - DTC | Received security definition for symbol NQM3.CME | 2023-05-07 22:32:23.393 Requesting market depth updates for: ESM3.CME if supported. | 2023-05-07 22:32:28.150 Requesting market depth updates for: NQM3.CME if supported. | 2023-05-07 22:32:28.150 Rithmic Direct - DTC | Market Depth data has been rejected for symbol: ESM3.CME. permission denied | 2023-05-07 22:32:28.178 Rithmic Direct - DTC | Market Depth data has been rejected for symbol: NQM3.CME. permission denied | 2023-05-07 22:32:28.178 HD Request # 18 | Downloading Intraday chart data for NQM3.CME to the file NQM3.CME.scid. Service: rithmic.trading | 2023-05-07 22:32:28.198 HD Request # 18 | Download start date-time: 2023-05-07 22:31:52.000000. File last date-time: 2023-05-07 22:31:52.000009 | 2023-05-07 22:32:28.198 HD Request # 18 | Using server: rsc.rithmic.com port 50530. Use encryption. | 2023-05-07 22:32:28.198 Socket (4) | Creating socket. Using TLS 1.2. | 2023-05-07 22:32:28.199 Socket (4) | New receive buffer size: 5242880 | 2023-05-07 22:32:28.199 Socket (4) | Connecting to IP: 216.57.156.163. | 2023-05-07 22:32:28.199 HD Request # 18 | Sending historical data logon request message. | 2023-05-07 22:32:28.226 HD Request # 18 | Requesting Intraday data. Start date-time: 2023-05-07 22:31:52. Record interval: 0. Symbol: NQM3.CME | 2023-05-07 22:32:28.311 HD Request # 18 | Receiving Intraday data for NQM3.CME starting at 2023-05-07 22:31:52.611000 | 2023-05-07 22:32:28.346 Socket (4) | CloseSocket call. | 2023-05-07 22:32:28.371 Historical data download thread signaled to stop. | 2023-05-07 22:32:28.372 HD Request # 18 | Timestamp of first Intraday data file record written: 2023-05-07 22:31:52.611000. | 2023-05-07 22:32:28.372 Socket (4) | Shutdown started. Waiting for graceful close. | 2023-05-07 22:32:28.372 HD Request # 18 | Received 29 Intraday data records from 2023-05-07 22:31:52.611000 to 2023-05-07 22:32:24.325000 (31.7 seconds. Delay: 4.0 seconds) and wrote 29 records for NQM3.CME | 2023-05-07 22:32:28.372 HD Request # 18 | Add time&sales data | Remembered last file record date-time: 2023-05-07 22:32:24.325000 | 2023-05-07 22:32:28.373 HD Request # 18 | Completion time: 0s. | 2023-05-07 22:32:28.373 HD Request # 18 | Intraday data download complete for NQM3.CME. Unique request ID: 17 | 2023-05-07 22:32:28.373 Removing historical data download ID 17. | 2023-05-07 22:32:28.373 Real-time Intraday chart data file updates started for NQM3.CME | 2023-05-07 22:32:28.373 Intraday chart data file opened for NQM3.CME | 2023-05-07 22:32:28.373 HD Request # 18 | Enabling Intraday chart updating for symbol. | 2023-05-07 22:32:28.373 Triggering next historical data download in queue. | 2023-05-07 22:32:28.373 HD Request # 19 | Downloading Intraday chart data for ESM3.CME to the file ESM3.CME.scid. Service: rithmic.trading | 2023-05-07 22:32:28.373 HD Request # 19 | Download start date-time: 2023-05-07 22:31:52.000000. File last date-time: 2023-05-07 22:31:52.000006 | 2023-05-07 22:32:28.373 HD Request # 19 | Using server: rsc.rithmic.com port 50530. Use encryption. | 2023-05-07 22:32:28.373 Socket (5) | Creating socket. Using TLS 1.2. | 2023-05-07 22:32:28.373 Socket (5) | New receive buffer size: 5242880 | 2023-05-07 22:32:28.374 Socket (5) | Connecting to IP: 216.57.156.163. | 2023-05-07 22:32:28.374 Socket (4) | Socket gracefully closed by remote side. | 2023-05-07 22:32:28.399 Socket (4) | Closed. | 2023-05-07 22:32:28.400 HD Request # 19 | Sending historical data logon request message. | 2023-05-07 22:32:28.403 HD Request # 19 | Requesting Intraday data. Start date-time: 2023-05-07 22:31:52. Record interval: 0. Symbol: ESM3.CME | 2023-05-07 22:32:28.492 HD Request # 19 | Receiving Intraday data for ESM3.CME starting at 2023-05-07 22:31:52.610000 | 2023-05-07 22:32:28.524 Socket (5) | CloseSocket call. | 2023-05-07 22:32:28.552 Historical data download thread signaled to stop. | 2023-05-07 22:32:28.552 Socket (5) | Shutdown started. Waiting for graceful close. | 2023-05-07 22:32:28.553 HD Request # 19 | Timestamp of first Intraday data file record written: 2023-05-07 22:31:52.610000. | 2023-05-07 22:32:28.553 HD Request # 19 | Received 14 Intraday data records from 2023-05-07 22:31:52.610000 to 2023-05-07 22:32:16.565000 (24.0 seconds. Delay: 12.0 seconds) and wrote 14 records for ESM3.CME | 2023-05-07 22:32:28.553 HD Request # 19 | Add time&sales data | Remembered last file record date-time: 2023-05-07 22:32:16.565000 | 2023-05-07 22:32:28.553 HD Request # 19 | Completion time: 0s. | 2023-05-07 22:32:28.554 HD Request # 19 | Intraday data download complete for ESM3.CME. Unique request ID: 18 | 2023-05-07 22:32:28.554 Removing historical data download ID 18. | 2023-05-07 22:32:28.554 Real-time Intraday chart data file updates started for ESM3.CME | 2023-05-07 22:32:28.554 Intraday chart data file opened for ESM3.CME | 2023-05-07 22:32:28.554 HD Request # 19 | Enabling Intraday chart updating for symbol. | 2023-05-07 22:32:28.554 Triggering next historical data download in queue. | 2023-05-07 22:32:28.554 No download requests in the queue to start downloads for. | 2023-05-07 22:32:28.554 Socket (5) | Socket gracefully closed by remote side. | 2023-05-07 22:32:28.581 Socket (5) | Closed. | 2023-05-07 22:32:28.582 Chart #8 has tagged chart #4 for full recalculation. Chartbook: NQMini-SC.Cht | 2023-05-07 22:32:28.833 NQM3.CME [CV] 5 Min #4 | Performing a full recalculation because it has been tagged. Chartbook: NQMini-SC.Cht | 2023-05-07 22:32:29.211 Opened cached Intraday file: C:\SierraChart\Data\NQM3.CME.scid. Thread ID: 18088 | 2023-05-07 22:32:31.356 Opened cached Intraday file: C:\SierraChart\Data\ESM3.CME.scid. Thread ID: 18088 | 2023-05-07 22:32:36.410 HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (4) | Creating socket. Using TLS 1.2. | 2023-05-07 22:32:43.029 HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (4) | New receive buffer size: 32768 | 2023-05-07 22:32:43.029 HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (4) | Connecting to IP: 38.79.0.89. | 2023-05-07 22:32:43.029 HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (4) | New receive buffer size: 65536 | 2023-05-07 22:32:43.126 HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (4) | Socket gracefully closed by remote side. | 2023-05-07 22:32:43.127 HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (4) | CloseSocket call. | 2023-05-07 22:32:43.130 HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-05-07 22:32:43.130 HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (4) | Closed. | 2023-05-07 22:32:43.131 |
| [2023-05-08 02:34:57] |
| Sierra_Chart Engineering - Posts: 17201 |
|
We do not see any lost connection here in this log, but we do see that the market data is coming from Rithmic and not the Denali data feed. It is for this reason: The reason you are not getting real-time data, and historical data in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-08 13:27:46] |
| L2Ltrades - Posts: 60 |
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Got it thank you. So to clarify, I can fund my AMP futures account with say $100, connect for 10 seconds using the Denali feed and then go back to the Rithmic Data and get the lower non-professional rate? Also, where you say I won't get real time data if I do not do this step, the current chart data, is it delayed or it is current but will keep getting disconnected? |
| [2023-05-08 13:44:32] |
| Sierra_Chart Engineering - Posts: 17201 |
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Got it thank you. So to clarify, I can fund my AMP futures account with say $100, connect for 10 seconds using the Denali feed and then go back to the Rithmic Data and get the lower non-professional rate? Yes but you would connect to your AMP account with CQG or Teton order routing.We do not know, this data is from Rithmic: is it delayed or it is current but will keep getting disconnected?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-10 12:12:23] |
| L2Ltrades - Posts: 60 |
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Hello, Can you please check and let me know if the live funded account verification required once a month is now done. As mentioned in the message above and the steps, I connected using my AMP Futures account for over 5 minutes and then switched back. |
| [2023-05-10 12:42:15] |
| L2Ltrades - Posts: 60 |
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To add on to earlier message, the data keeps getting paused and i get an error saying attempting to download historical data and after about 15 seconds it kicks back up.
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| [2023-05-10 13:24:34] |
| Sierra_Chart Engineering - Posts: 17201 |
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Can you please check and let me know if the live funded account verification required once a month is now done.
Yes:Verified trading account ending date: 2023-06-09 To add on to earlier message, the data keeps getting paused and i get an error saying attempting to download historical data and after about 15 seconds it kicks back up.
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-10 13:53:22] |
| L2Ltrades - Posts: 60 |
|
Software version: 2491 64-bit | 2023-05-10 13:52:37.804 Primary Thread ID: 2908 | 2023-05-10 13:52:37.804 Usage end date: 2023-11-04 | 2023-05-10 13:52:37.804 Enabled for: Advanced Features 2. | 2023-05-10 13:52:37.804 Enabled for: Sierra Chart Historical Data Service. | 2023-05-10 13:52:37.804 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-05-10 13:52:37.804 Enabled for: Delayed Denali Exchange Data Feed. | 2023-05-10 13:52:37.804 Enabled for exchange2: CME | 2023-05-10 13:52:37.804 Enabled for exchange2: fairx_exchange.data | 2023-05-10 13:52:37.804 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-05-10 13:52:37.804 Current selected Data/Trading service: Rithmic Direct - DTC | 2023-05-10 13:52:37.804 Custom symbol settings values: enabled | 2023-05-10 13:52:37.804 Chart Update Interval: 500 | 2023-05-10 13:52:37.804 Intraday Data Storage Time Unit: 0 | 2023-05-10 13:52:37.804 Time Zone: +00:00:00 (UTC+00) | 2023-05-10 13:52:37.804 2023-05-10 13:52:37 Local computer time in UTC | 2023-05-10 13:52:37.804 2023-05-10 13:52:37 Local computer time in SC Time Zone | 2023-05-10 13:52:37.804 2023-05-10 13:52:08 Server time in UTC | 2023-05-10 13:52:37.804 Local computer UTC time and Server UTC time difference: 2 seconds. | 2023-05-10 13:52:37.804 Program path: C:\SierraChart\ | 2023-05-10 13:52:37.804 Data Files path: C:\SierraChart\Data\ | 2023-05-10 13:52:37.804 OS Version Number: 10.0 | 2023-05-10 13:52:37.804 Locale Setting: C | 2023-05-10 13:52:37.804 DLLs: UserContributedStudies_64.dll | 2023-05-10 13:52:37.805 Allowed protected custom studies: | 2023-05-10 13:52:37.805 Crash reporter started: true | 2023-05-10 13:52:37.805 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-05-10 13:52:44.000 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-05-10 13:52:44.007 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-05-10 13:52:44.008 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-05-10 13:52:44.008 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2023-05-10 13:52:44.008 Rithmic Direct - DTC | Network connection to server complete. | 2023-05-10 13:52:44.035 Rithmic Direct - DTC | Starting socket receive thread. | 2023-05-10 13:52:44.035 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-05-10 13:52:44.035 Rithmic Direct - DTC | Sending logon request message. | 2023-05-10 13:52:44.035 Rithmic Direct - DTC | Received logon response. | 2023-05-10 13:52:44.126 Rithmic Direct - DTC | Server Name: . | 2023-05-10 13:52:44.126 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-05-10 13:52:44.126 Rithmic Direct - DTC | Successfully connected. | 2023-05-10 13:52:44.126 Rithmic Direct - DTC | Trading is supported. | 2023-05-10 13:52:44.126 Rithmic Direct - DTC | Order cancel and replace is supported. | 2023-05-10 13:52:44.126 Rithmic Direct - DTC | OCO Orders supported. | 2023-05-10 13:52:44.126 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2023-05-10 13:52:44.126 Rithmic Direct - DTC | Connected to server complete. | 2023-05-10 13:52:44.126 Triggering next historical data download in queue. | 2023-05-10 13:52:44.128 Triggering next historical data download in queue. | 2023-05-10 13:52:44.128 Triggering next historical data download in queue. | 2023-05-10 13:52:44.128 Triggering next historical data download in queue. | 2023-05-10 13:52:44.128 No download requests in the queue to start downloads for. | 2023-05-10 13:52:44.140 No download requests in the queue to start downloads for. | 2023-05-10 13:52:44.140 No download requests in the queue to start downloads for. | 2023-05-10 13:52:44.140 No download requests in the queue to start downloads for. | 2023-05-10 13:52:44.140 Mapping ESM3.CME to ESM23. Service code: cme | 2023-05-10 13:52:44.169 Using symbol data fast lookup vector | 2023-05-10 13:52:44.169 Denali Data Feed | Starting real-time market data updates for: ESM3.CME (ESM23). ID: 1 Service code: cme | 2023-05-10 13:52:44.169 Denali Data Feed | Connecting to the server ds23-2.sierracharts.com. Port 443 | 2023-05-10 13:52:44.169 Denali Data Feed | Requesting security definition data for: ESM3.CME (ESM23). ID: 1 | 2023-05-10 13:52:44.169 DTC Client socket (2) | Creating socket. | 2023-05-10 13:52:44.169 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-05-10 13:52:44.169 DTC Client socket (2) | Connecting to IP: 142.215.17.187. | 2023-05-10 13:52:44.169 Denali Data Feed | Network connection to server complete. | 2023-05-10 13:52:44.197 Denali Data Feed | Starting socket receive thread. | 2023-05-10 13:52:44.197 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-05-10 13:52:44.197 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-05-10 13:52:44.248 Denali Data Feed | Sending logon request message. | 2023-05-10 13:52:44.248 Added historical Intraday data request for ESM3.CME to the queue. | 2023-05-10 13:52:44.324 Intraday data recording state for symbol ESM3.CME is set to download 'Pending'. | 2023-05-10 13:52:44.324 Triggering next historical data download in queue. | 2023-05-10 13:52:44.324 Delaying start of download for ESM3.CME. | 2023-05-10 13:52:44.342 Denali Data Feed | Received logon response. | 2023-05-10 13:52:45.062 Denali Data Feed | Server Name: SC Realtime Server. | 2023-05-10 13:52:45.062 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-05-10 13:52:45.062 Denali Data Feed | Successfully connected. | 2023-05-10 13:52:45.062 Denali Data Feed | Trading is not supported. | 2023-05-10 13:52:45.062 Denali Data Feed | Restarting real-time data updates for symbol: ESM3.CME -> ESM23 | 2023-05-10 13:52:45.062 Denali Data Feed | Received security definition for symbol ESM3.CME | 2023-05-10 13:52:45.187 Requesting market depth updates for: ESM3.CME if supported. | 2023-05-10 13:52:49.124 Denali Data Feed | Market Depth data has been rejected for symbol: ESM3.CME. Not authorized for market depth. | 2023-05-10 13:52:49.237 HD Request # 3 | Downloading Intraday chart data for ESM3.CME to the file ESM3.CME.scid. Service: cme | 2023-05-10 13:52:50.472 HD Request # 3 | Download start date-time: 2023-05-10 13:52:31.000000. File last date-time: 2023-05-10 13:52:31.394000 | 2023-05-10 13:52:50.472 HD Request # 3 | Using server: ds28.sierracharts.com port 10150 | 2023-05-10 13:52:50.472 Socket (4) | Creating socket. | 2023-05-10 13:52:50.475 Socket (4) | New receive buffer size: 5242880 | 2023-05-10 13:52:50.475 Socket (4) | Connecting to IP: 142.215.18.147. | 2023-05-10 13:52:50.475 HD Request # 3 | Setting DTC encoding to Binary VLS | 2023-05-10 13:52:50.528 HD Request # 3 | Sending historical data logon request message. | 2023-05-10 13:52:50.528 HD Request # 3 | Requesting Intraday data. Start date-time: 2023-05-10 13:52:31. Record interval: 0. Symbol: ESM23 | 2023-05-10 13:52:51.094 HD Request # 3 | Decompressing data. | 2023-05-10 13:52:51.118 HD Request # 3 | Receiving Intraday data for ESM3.CME starting at 2023-05-10 13:52:31.011000 | 2023-05-10 13:52:51.120 Socket (4) | CloseSocket call. | 2023-05-10 13:52:51.121 Socket (4) | Shutdown started. Waiting for graceful close. | 2023-05-10 13:52:51.121 Historical data download thread signaled to stop. | 2023-05-10 13:52:51.121 HD Request # 3 | Timestamp of first Intraday data file record written: 2023-05-10 13:52:31.410000. | 2023-05-10 13:52:51.122 HD Request # 3 | Received 762 Intraday data records from 2023-05-10 13:52:31.011000 to 2023-05-10 13:52:48.343003 (17.3 seconds. Delay: 2.8 seconds) and wrote 676 records for ESM3.CME | 2023-05-10 13:52:51.122 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2023-05-10 13:52:48.343003 | 2023-05-10 13:52:51.122 Added 44 Time and Sales records to Intraday data file for ESM3.CME after download. | 2023-05-10 13:52:51.122 HD Request # 3 | Completion time: 1s. | 2023-05-10 13:52:51.122 HD Request # 3 | Intraday data download complete for ESM3.CME. Unique request ID: 3 | 2023-05-10 13:52:51.122 Removing historical data download ID 3. | 2023-05-10 13:52:51.122 Real-time Intraday chart data file updates started for ESM3.CME | 2023-05-10 13:52:51.123 Intraday chart data file opened for ESM3.CME | 2023-05-10 13:52:51.123 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2023-05-10 13:52:51.123 Triggering next historical data download in queue. | 2023-05-10 13:52:51.123 No download requests in the queue to start downloads for. | 2023-05-10 13:52:51.123 Socket (4) | Socket gracefully closed by remote side. | 2023-05-10 13:52:51.143 Socket (4) | Closed. | 2023-05-10 13:52:51.143 ESM3.CME[M] #3 | StartDateTimeForLoadingOrderFills: 2023-04-26 09:52:51 | 2023-05-10 13:52:52.975 Opened cached Intraday file: C:\SierraChart\Data\ESM3.CME.scid. Thread ID: 11976 | 2023-05-10 13:52:56.195 |
| [2023-05-10 14:42:26] |
| Sierra_Chart Engineering - Posts: 17201 |
|
This log does not show any data download for historical daily data. The download is definitively going to happen. This looks like a log from later on. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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