Support Board
Date/Time: Thu, 28 Nov 2024 11:29:13 +0000
Post From: Error Downloading Historical Chart
| [2023-05-10 13:24:34] |
| Sierra_Chart Engineering - Posts: 17201 |
|
Can you please check and let me know if the live funded account verification required once a month is now done.
Yes:Verified trading account ending date: 2023-06-09 To add on to earlier message, the data keeps getting paused and i get an error saying attempting to download historical data and after about 15 seconds it kicks back up.
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |