Support Board
Date/Time: Fri, 29 Nov 2024 03:35:49 +0000
Can't seem to connect to CQG WebAPI [trading] AGAIN
View Count: 396
| [2023-03-13 13:47:42] |
| Statman43 - Posts: 15 |
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Over the weekend I finally got into Sierra Charts and connected properly. However, this morning I again could not connect to CQG. The box at the top of my Sierra Charts screen is RED and says "Not Connected". I went to Global Settings >> Data/Trade Service Settings >> Main Settings and it says I am using the correct username and password. Please help. Date Time Of Last Edit: 2023-03-13 13:48:33
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| [2023-03-13 13:48:42] |
| Sierra_Chart Engineering - Posts: 17218 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-13 13:52:38] |
| Statman43 - Posts: 15 |
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First: File Disconnect (Cntl F11) is greyed out. Then I tried to Connect to Data Feed and got a White Box message saying "Cnnection error message from service: GQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | Date-Time: 2023-03-13 13:49:31 |
| [2023-03-13 13:54:31] |
| Sierra_Chart Engineering - Posts: 17218 |
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We do not know what your username or password should be. Refer to #5 here: CQG Trading Platform Service: Common Error Messages ---- To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-13 13:54:41
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| [2023-03-13 14:13:24] |
| Statman43 - Posts: 15 |
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Please CALL me at ** and help me out. I have followed all your instructions and still CANNOT GET TO CQG DATA. You say go to Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". BUt to do this you first need to access Sierra Charts application on desktop, which I no longer can do. I just keep getting that same message at login about username and password.
Date Time Of Last Edit: 2023-03-13 14:32:37
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| [2023-03-13 14:33:29] |
| Sierra_Chart Engineering - Posts: 17218 |
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User called.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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