Support Board
Date/Time: Thu, 28 Nov 2024 18:44:52 +0000
Trade order error
View Count: 1171
| [2023-03-02 17:14:40] |
| Six Five - Posts: 5 |
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Hello, the problem I have is that when changing from SIM to live account when trying to place an order it doesn't allow, the message states " cannot submit non-simulated order when in trade simulation mode" internal order ID: 5960 But I am not in SIM mode. thanks |
| [2023-03-02 18:44:02] |
| John - SC Support - Posts: 36350 |
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How are you trying to place the order? It sounds like you are using an automated study of some kind. If this is the case, then you need to ensure that the option for Send Orders to Trade Service is set to Yes. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-03 15:30:41] |
| Six Five - Posts: 5 |
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Hello, I am placing the order as normal direct from the trade window/vwap chart. it worked absolutely fine before and I have not changed any settings so not sure why this would just change. the simple drop down menu that allows you to switch from SIM/AMP account. I could only find " send order fill to SC web server " which was located in "general trade setting" I have changed that to yes but still getting same error code message. please direct me to correct setting location if this is not what your referring to. I tried to attach a screen shot to help you a bit more but it wouldn't allow Thanks |
| [2023-03-03 15:35:00] |
| Six Five - Posts: 5 |
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Hi, so I have sorted it out now basically it wont allow to change to live account straight from trading window. I had literally change it from the trade option along top menu. its working now. appreciate your time and feedback. thanks we can close this thread if need be. |
| [2023-04-17 14:37:24] |
| Houari Ramos - Posts: 27 |
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Hello, the problem I'm having is that when changing from SIM to live account, when trying to place an order, there's a message that states "Trade Order Error -no symbol contact ID mapping. Unable to submit the order. Internal Order ID: 720 Service order ID: (none) Symbol F.US.FPM23 |
| [2023-04-17 16:34:11] |
| John - SC Support - Posts: 36350 |
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What is the name of the item that is represented by the symbol F.US.FP? We are not familiar with FP as a symbol from CQG (it could be, but we do not have it in our symbol list).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-17 17:05:19] |
| Houari Ramos - Posts: 27 |
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My apologies it was a typo, its: F.US.EPM23
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| [2023-04-17 17:37:11] |
| John - SC Support - Posts: 36350 |
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Can you please post your entire Trade Service Log so we can see the full message and any others that may be associated with it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-17 17:52:45] |
| Houari Ramos - Posts: 27 |
|
TradeActivity files query time: 0.006748 seconds. Entries: 0. Current queries: 2 | 2023-04-12 07:03:02.168 TradeActivity files query time: 0.000394 seconds. Entries: 4. Current queries: 2 | 2023-04-12 07:03:02.168 TradeActivity files query time: 0.000770 seconds. Entries: 0. Current queries: 1 | 2023-04-12 07:03:08.058 SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2023-04-12 07:03:10.977 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2023-04-12 07:03:10.977 TradeActivity files query time: 0.000723 seconds. Entries: 4. Current queries: 1 | 2023-04-12 07:03:40.440 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-04-12 07:03:42.993 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-04-12 07:03:42.993 TradeActivity files query time: 0.000444 seconds. Entries: 4. Current queries: 1 | 2023-04-12 07:03:43.056 TradeActivity files query time: 0.000767 seconds. Entries: 4. Current queries: 1 | 2023-04-12 07:05:01.251 TradeActivity files query time: 0.000434 seconds. Entries: 4. Current queries: 1 | 2023-04-12 07:05:36.398 Order Modification Error: F.US.EPM23 [CBV][M] 5000 Volume #4 | User order modification ignored. New price is the same during a price modify. Internal Order ID: 685. Service Order ID: 685. Account: Sim1 | 2023-04-12 09:44:13.937 Order Modification Error: F.US.EPM23 [CBV][M] 5000 Volume #4 | User order modification ignored. New price is the same during a price modify. Internal Order ID: 694. Service Order ID: 694. Account: Sim1 | 2023-04-14 08:37:01.870 Order Modification Error: F.US.EPM23 [CBV][M] 5000 Volume #4 | User order modification ignored. New price is the same during a price modify. Internal Order ID: 694. Service Order ID: 694. Account: Sim1 | 2023-04-14 08:38:18.797 Order Modification Error: F.US.EPM23 [CBV][M] 5000 Volume #4 | User order modification ignored. New price is the same during a price modify. Internal Order ID: 694. Service Order ID: 694. Account: Sim1 | 2023-04-14 08:38:22.551 Order Modification Error: F.US.EPM23 [CBV][M] 5000 Volume #4 | User order modification ignored. New price is the same during a price modify. Internal Order ID: 694. Service Order ID: 694. Account: Sim1 | 2023-04-14 08:38:28.425 Order Modification Error: F.US.EPM23 [CBV][M] 5000 Volume #4 | User order modification ignored. New price is the same during a price modify. Internal Order ID: 694. Service Order ID: 694. Account: Sim1 | 2023-04-14 08:38:29.708 Order Modification Error: F.US.EPM23 [CBV][M] 5000 Volume #4 | User order modification ignored. New price is the same during a price modify. Internal Order ID: 694. Service Order ID: 694. Account: Sim1 | 2023-04-14 08:39:18.428 Order Modification Error: F.US.EPM23 [CBV][M] 5000 Volume #4 | User order modification ignored. New price is the same during a price modify. Internal Order ID: 694. Service Order ID: 694. Account: Sim1 | 2023-04-14 08:40:57.638 Order Modification Error: F.US.EPM23 [CBV][M] 5000 Volume #4 | User order modification ignored. New price is the same during a price modify. Internal Order ID: 694. Service Order ID: 694. Account: Sim1 | 2023-04-14 08:41:49.867 Order Modification Error: F.US.EPM23 [CBV][M] 5000 Volume #4 | User order modification ignored. New price is the same during a price modify. Internal Order ID: 694. Service Order ID: 694. Account: Sim1 | 2023-04-14 08:41:56.158 Order Modification Error: F.US.EPM23 [CBV][M] 5000 Volume #4 | User order modification ignored. New price is the same during a price modify. Internal Order ID: 693. Service Order ID: 693. Account: Sim1 | 2023-04-14 08:42:39.225 Order Modification Error: F.US.EPM23 [CBV][M] 5000 Volume #4 | User order modification ignored. New price is the same during a price modify. Internal Order ID: 694. Service Order ID: 694. Account: Sim1 | 2023-04-14 08:43:21.409 Order Modification Error: F.US.EPM23 [CBV][M] 5000 Volume #4 | User order modification ignored. New price is the same during a price modify. Internal Order ID: 694. Service Order ID: 694. Account: Sim1 | 2023-04-14 08:43:22.525 Order Modification Error: F.US.EPM23 [CBV][M] 5000 Volume #4 | User order modification ignored. New price is the same during a price modify. Internal Order ID: 694. Service Order ID: 694. Account: Sim1 | 2023-04-14 08:43:23.415 Order Modification Error: F.US.EPM23 [CBV][M] 5000 Volume #4 | User order modification ignored. New price is the same during a price modify. Internal Order ID: 699. Service Order ID: 699. Account: Sim1 | 2023-04-14 08:46:01.351 Order Modification Error: F.US.EPM23 [CBV][M] 5000 Volume #4 | User order modification ignored. New price is the same during a price modify. Internal Order ID: 700. Service Order ID: 700. Account: Sim1 | 2023-04-14 08:46:32.263 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-04-15 02:33:41.575 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-04-15 02:33:41.575 CQG WebAPI | User message | Error: Web API Server error occurred. Contact customer support for assistance. (Internal message: Query was partially processed by another QueryManager - rejecting.) | Source: Web API Server | 2023-04-15 02:33:49.225 * TradeActivity files query time: 0.001420 seconds. Entries: 0. Current queries: 1 | 2023-04-17 08:31:27.968 TradeActivity files query time: 0.017967 seconds. Entries: 4. Current queries: 1 | 2023-04-17 08:31:28.029 TradeActivity files query time: 0.000027 seconds. Entries: 0. Current queries: 1 | 2023-04-17 08:31:28.642 TradeActivity files query time: 0.001212 seconds. Entries: 4. Current queries: 1 | 2023-04-17 08:31:28.655 Trade Order Error - No symbol contract ID mapping. Unable to submit the order. Internal Order ID: 702. Service Order ID: (none). Symbol: F.US.EPM23. Account: 156441 | 2023-04-17 09:42:42.880 * Trade Order Error - No symbol contract ID mapping. Unable to submit the order. Internal Order ID: 705. Service Order ID: (none). Symbol: F.US.EPM23. Account: 156441 | 2023-04-17 09:42:48.601 * Trade Order Error - No symbol contract ID mapping. Unable to submit the order. Internal Order ID: 708. Service Order ID: (none). Symbol: F.US.EPM23. Account: 156441 | 2023-04-17 09:46:33.784 * Trade Order Error - No symbol contract ID mapping. Unable to submit the order. Internal Order ID: 711. Service Order ID: (none). Symbol: F.US.EPM23. Account: 156441 | 2023-04-17 09:47:21.137 * Trade Order Error - No symbol contract ID mapping. Unable to submit the order. Internal Order ID: 714. Service Order ID: (none). Symbol: F.US.EPM23. Account: 156441 | 2023-04-17 10:03:03.855 * Trade Order Error - No symbol contract ID mapping. Unable to submit the order. Internal Order ID: 717. Service Order ID: (none). Symbol: F.US.EPM23. Account: 156441 | 2023-04-17 10:03:18.539 * TradeActivity files query time: 0.008297 seconds. Entries: 4. Current queries: 1 | 2023-04-17 10:21:37.840 Trade Order Error - No symbol contract ID mapping. Unable to submit the order. Internal Order ID: 720. Service Order ID: (none). Symbol: F.US.EPM23. Account: 156441 | 2023-04-17 10:29:52.549 * |
| [2023-04-17 18:56:33] |
| Sierra_Chart Engineering - Posts: 17205 |
|
There is some problem, with the CQG Web API connection that you have. We do not know what the problem is exactly, but the symbol mapping is not being established. Looks like it is related to this: CQG WebAPI | User message | Error: Web API Server error occurred. Contact customer support for assistance. (Internal message: Query was partially processed by another QueryManager - rejecting.) | Source: Web API Server | 2023-04-15 02:33:49.225 *
Contact your broker for help with this. They will need to contact CQG. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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