Support Board
Date/Time: Fri, 29 Nov 2024 19:37:24 +0000
Charts Not Updating with new Data
View Count: 730
| [2023-01-25 15:18:08] |
| User565925 - Posts: 3 |
|
Hi, I have Service Package 11 - Integrated Advanced. & I have Denali - Activated Exchange: CME E-mini, For professionals and users without a trading account. Now I understand that under the Denali plan that I have only E-Mini charts would have real time data feed. But since I also have Service Package 11, shouldn't be able to access delayed feed on other charts? For example - I want a data feed with Delayed feed on all the currency charts 6e, 6b etc. Why does this not update? Isnt this still part of the Service Package 11? Please let me know how I can continue to have access on the live feed on E-mini s&p while I get delayed feed on all the other charts included in Service Package 11. Thanks a lot! Date Time Of Last Edit: 2023-01-25 16:23:12
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| [2023-01-25 18:12:37] |
| John - SC Support - Posts: 36350 |
|
You should be getting the delayed streaming data for other instruments from the CME Group. Please get us your Message Log by following these instructions (be sure to open a chart for a symbol for which you should be getting delayed streaming data): Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-27 10:14:32] |
| User565925 - Posts: 3 |
|
Software version: 2459 64-bit | 2023-01-27 05:11:13.529 Primary Thread ID: 2960 | 2023-01-27 05:11:13.529 Usage end date: 2023-02-07 | 2023-01-27 05:11:13.529 Enabled for: Advanced Features 2. | 2023-01-27 05:11:13.529 Enabled for: Sierra Chart Historical Data Service. | 2023-01-27 05:11:13.529 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-01-27 05:11:13.529 Enabled for: Delayed Denali Exchange Data Feed. | 2023-01-27 05:11:13.529 Enabled for exchange2: CME | 2023-01-27 05:11:13.529 Enabled for exchange2: fairx_exchange.data | 2023-01-27 05:11:13.529 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-01-27 05:11:13.529 Current selected Data/Trading service: SC Data - All Services | 2023-01-27 05:11:13.529 Custom symbol settings values: enabled | 2023-01-27 05:11:13.529 Chart Update Interval: 500 | 2023-01-27 05:11:13.529 Intraday Data Storage Time Unit: 0 | 2023-01-27 05:11:13.529 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-01-27 05:11:13.529 2023-01-27 10:11:13 Local computer time in UTC | 2023-01-27 05:11:13.529 2023-01-27 05:11:13 Local computer time in SC Time Zone | 2023-01-27 05:11:13.529 2023-01-27 07:58:21 Server time in UTC | 2023-01-27 05:11:13.529 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-01-27 05:11:13.529 Program path: C:\SierraChart\ | 2023-01-27 05:11:13.529 Data Files path: C:\SierraChart\Data\ | 2023-01-27 05:11:13.529 OS Version Number: 10.0 | 2023-01-27 05:11:13.529 Locale Setting: C | 2023-01-27 05:11:13.529 DLLs: FootprintReversalSystem_64.dll, NewWizard.dll, NewWizard_2151_64.dll, NewWizard_64.dll, UserContributedStudies_64.dll | 2023-01-27 05:11:13.530 Allowed protected custom studies: | 2023-01-27 05:11:13.530 Crash reporter started: true | 2023-01-27 05:11:13.530 File >> Disconnect selected. | 2023-01-27 05:11:17.573 SC Data - All Services | Waiting for socket receive thread to end | 2023-01-27 05:11:17.636 DTC Client socket (2) | CloseSocket call. | 2023-01-27 05:11:17.655 DTC Client socket (2) | Max send buffers used during socket life: 4 | 2023-01-27 05:11:17.655 DTC Client socket (2) | Max send buffer size during socket life: 544 | 2023-01-27 05:11:17.655 SC Data - All Services | Disconnected from the server. | 2023-01-27 05:11:17.655 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2023-01-27 05:11:17.655 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-27 05:11:17.655 DTC Client socket (1) | CloseSocket call. | 2023-01-27 05:11:17.655 SC DTC Delayed Exchange Data | Disconnected from the server. | 2023-01-27 05:11:17.655 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-01-27 05:11:17.655 SC Data - All Services | Disconnected. | 2023-01-27 05:11:17.655 SC Data - All Services | Connected to server complete. | 2023-01-27 05:11:22.206 Triggering next historical data download in queue. | 2023-01-27 05:11:22.215 Triggering next historical data download in queue. | 2023-01-27 05:11:22.215 Triggering next historical data download in queue. | 2023-01-27 05:11:22.215 Triggering next historical data download in queue. | 2023-01-27 05:11:22.215 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2023-01-27 05:11:22.215 No download requests in the queue to start downloads for. | 2023-01-27 05:11:22.268 No download requests in the queue to start downloads for. | 2023-01-27 05:11:22.268 No download requests in the queue to start downloads for. | 2023-01-27 05:11:22.268 No download requests in the queue to start downloads for. | 2023-01-27 05:11:22.268 Mapping 6EH23-CME to 6EH23. Service code: cme | 2023-01-27 05:11:22.294 Using symbol data fast lookup vector | 2023-01-27 05:11:22.294 SC Data - All Services | Starting real-time market data updates for: 6EH23-CME (6EH23). ID: 1 Service code: cme | 2023-01-27 05:11:22.294 SC Data - All Services | Connecting to the server ds13.sierracharts.com. Port 10048 | 2023-01-27 05:11:22.294 SC Data - All Services | Requesting security definition data for: 6EH23-CME (6EH23). ID: 1 | 2023-01-27 05:11:22.294 Added historical Intraday data request for 6EH23-CME to the queue. | 2023-01-27 05:11:22.294 Intraday data recording state for symbol 6EH23-CME is set to download 'Pending'. | 2023-01-27 05:11:22.294 Triggering next historical data download in queue. | 2023-01-27 05:11:22.294 Delaying start of download for 6EH23-CME. | 2023-01-27 05:11:22.304 Mapping ESH23-CME to ESH23. Service code: cme | 2023-01-27 05:11:22.390 SC Data - All Services | Starting real-time market data updates for: ESH23-CME (ESH23). ID: 2 Service code: cme | 2023-01-27 05:11:22.390 SC Data - All Services | Requesting security definition data for: ESH23-CME (ESH23). ID: 2 | 2023-01-27 05:11:22.390 Added historical Intraday data request for ESH23-CME to the queue. | 2023-01-27 05:11:22.390 Intraday data recording state for symbol ESH23-CME is set to download 'Pending'. | 2023-01-27 05:11:22.390 Triggering next historical data download in queue. | 2023-01-27 05:11:22.390 DTC Client socket (3) | Creating socket. | 2023-01-27 05:11:22.460 DTC Client socket (3) | New receive buffer size: 5242880 | 2023-01-27 05:11:22.460 DTC Client socket (3) | Connecting to IP: 162.251.232.244. | 2023-01-27 05:11:22.460 SC Data - All Services | Network connection to server complete. | 2023-01-27 05:11:22.740 SC Data - All Services | Starting socket receive thread. | 2023-01-27 05:11:22.740 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-27 05:11:22.740 Mapping CLH23-NYMEX to CLH23. Service code: nymex | 2023-01-27 05:11:22.751 SC DTC Delayed Exchange Data | Starting real-time market data updates for: CLH23-NYMEX (CLH23). ID: 3 Service code: nymex | 2023-01-27 05:11:22.752 SC DTC Delayed Exchange Data | Connecting to the server ds28-2.sierracharts.com. Port 10043 | 2023-01-27 05:11:22.752 SC DTC Delayed Exchange Data | Requesting security definition data for: CLH23-NYMEX (CLH23). ID: 3 | 2023-01-27 05:11:22.752 Mapping ESM23-CME to ESM23. Service code: cme | 2023-01-27 05:11:22.753 SC Data - All Services | Starting real-time market data updates for: ESM23-CME (ESM23). ID: 4 Service code: cme | 2023-01-27 05:11:22.753 SC Data - All Services | Requesting security definition data for: ESM23-CME (ESM23). ID: 4 | 2023-01-27 05:11:22.753 Mapping NQH23-CME to NQH23. Service code: cme | 2023-01-27 05:11:22.753 SC Data - All Services | Starting real-time market data updates for: NQH23-CME (NQH23). ID: 5 Service code: cme | 2023-01-27 05:11:22.753 SC Data - All Services | Requesting security definition data for: NQH23-CME (NQH23). ID: 5 | 2023-01-27 05:11:22.753 Mapping 6BH23-CME to 6BH23. Service code: cme | 2023-01-27 05:11:22.753 SC Data - All Services | Starting real-time market data updates for: 6BH23-CME (6BH23). ID: 6 Service code: cme | 2023-01-27 05:11:22.754 SC Data - All Services | Requesting security definition data for: 6BH23-CME (6BH23). ID: 6 | 2023-01-27 05:11:22.754 Mapping 6JH23-CME to 6JH23. Service code: cme | 2023-01-27 05:11:22.754 SC Data - All Services | Starting real-time market data updates for: 6JH23-CME (6JH23). ID: 7 Service code: cme | 2023-01-27 05:11:22.754 SC Data - All Services | Requesting security definition data for: 6JH23-CME (6JH23). ID: 7 | 2023-01-27 05:11:22.754 Mapping 6CH23-CME to 6CH23. Service code: cme | 2023-01-27 05:11:22.754 SC Data - All Services | Starting real-time market data updates for: 6CH23-CME (6CH23). ID: 8 Service code: cme | 2023-01-27 05:11:22.754 SC Data - All Services | Requesting security definition data for: 6CH23-CME (6CH23). ID: 8 | 2023-01-27 05:11:22.754 Mapping 6AH23-CME to 6AH23. Service code: cme | 2023-01-27 05:11:22.754 SC Data - All Services | Starting real-time market data updates for: 6AH23-CME (6AH23). ID: 9 Service code: cme | 2023-01-27 05:11:22.754 SC Data - All Services | Requesting security definition data for: 6AH23-CME (6AH23). ID: 9 | 2023-01-27 05:11:22.754 Mapping 6NH23-CME to 6NH23. Service code: cme | 2023-01-27 05:11:22.754 SC Data - All Services | Starting real-time market data updates for: 6NH23-CME (6NH23). ID: 10 Service code: cme | 2023-01-27 05:11:22.755 SC Data - All Services | Requesting security definition data for: 6NH23-CME (6NH23). ID: 10 | 2023-01-27 05:11:22.755 DTC Client socket (4) | Creating socket. | 2023-01-27 05:11:22.903 DTC Client socket (4) | New receive buffer size: 5242880 | 2023-01-27 05:11:22.903 DTC Client socket (4) | Connecting to IP: 142.215.18.148. | 2023-01-27 05:11:22.903 SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-01-27 05:11:23.021 SC Data - All Services | Sending logon request message. | 2023-01-27 05:11:23.021 SC DTC Delayed Exchange Data | Network connection to server complete. | 2023-01-27 05:11:23.166 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2023-01-27 05:11:23.166 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-27 05:11:23.167 SC Data - All Services | Received logon response. | 2023-01-27 05:11:23.302 SC Data - All Services | Server Name: RealTime Server. | 2023-01-27 05:11:23.302 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-01-27 05:11:23.302 SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2023-01-27 05:11:23.302 SC Data - All Services | Waiting for socket receive thread to end | 2023-01-27 05:11:23.302 DTC Client socket (3) | CloseSocket call. | 2023-01-27 05:11:23.302 SC Data - All Services | Disconnected from the server. | 2023-01-27 05:11:23.302 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2023-01-27 05:11:23.302 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2023-01-27 05:11:23.303 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2023-01-27 05:11:23.459 SC DTC Delayed Exchange Data | Sending logon request message. | 2023-01-27 05:11:23.459 DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-01-27 05:11:23.572 DTC Client socket (3) | Closed. | 2023-01-27 05:11:23.573 SC DTC Delayed Exchange Data | Received logon response. | 2023-01-27 05:11:24.362 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2023-01-27 05:11:24.363 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2023-01-27 05:11:24.363 SC DTC Delayed Exchange Data | Successfully connected. | 2023-01-27 05:11:24.363 SC DTC Delayed Exchange Data | Trading is not supported. | 2023-01-27 05:11:24.363 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: CLH23-NYMEX -> CLH23 | 2023-01-27 05:11:24.363 SC DTC Delayed Exchange Data | Received security definition for symbol CLH23-NYMEX | 2023-01-27 05:11:24.709 SC Data - All Services | Connecting to the server ds28-2.sierracharts.com. Port 443 | 2023-01-27 05:11:25.325 DTC Client socket (3) | Creating socket. | 2023-01-27 05:11:25.326 DTC Client socket (3) | New receive buffer size: 5242880 | 2023-01-27 05:11:25.326 DTC Client socket (3) | Connecting to IP: 142.215.18.148. | 2023-01-27 05:11:25.326 SC Data - All Services | Network connection to server complete. | 2023-01-27 05:11:25.599 SC Data - All Services | Starting socket receive thread. | 2023-01-27 05:11:25.599 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-27 05:11:25.599 SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-01-27 05:11:25.889 SC Data - All Services | Sending logon request message. | 2023-01-27 05:11:25.889 SC Data - All Services | Received logon response. | 2023-01-27 05:11:26.946 SC Data - All Services | Server Name: SC Realtime Server. | 2023-01-27 05:11:26.947 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-01-27 05:11:26.947 SC Data - All Services | Successfully connected. | 2023-01-27 05:11:26.947 SC Data - All Services | Trading is not supported. | 2023-01-27 05:11:26.947 SC Data - All Services | Restarting real-time data updates for symbol: 6AH23-CME -> 6AH23 | 2023-01-27 05:11:26.947 SC Data - All Services | Restarting real-time data updates for symbol: 6BH23-CME -> 6BH23 | 2023-01-27 05:11:26.947 SC Data - All Services | Restarting real-time data updates for symbol: 6CH23-CME -> 6CH23 | 2023-01-27 05:11:26.947 SC Data - All Services | Restarting real-time data updates for symbol: 6EH23-CME -> 6EH23 | 2023-01-27 05:11:26.947 SC Data - All Services | Restarting real-time data updates for symbol: 6JH23-CME -> 6JH23 | 2023-01-27 05:11:26.947 SC Data - All Services | Restarting real-time data updates for symbol: 6NH23-CME -> 6NH23 | 2023-01-27 05:11:26.947 SC Data - All Services | Restarting real-time data updates for symbol: ESH23-CME -> ESH23 | 2023-01-27 05:11:26.947 SC Data - All Services | Restarting real-time data updates for symbol: ESM23-CME -> ESM23 | 2023-01-27 05:11:26.947 SC Data - All Services | Restarting real-time data updates for symbol: NQH23-CME -> NQH23 | 2023-01-27 05:11:26.947 Symbol Error - 6AH23-CME is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2023-01-27 05:11:27.322 SC Data - All Services | Received security definition for symbol 6AH23-CME | 2023-01-27 05:11:27.322 Symbol Error - 6BH23-CME is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2023-01-27 05:11:27.322 SC Data - All Services | Received security definition for symbol 6BH23-CME | 2023-01-27 05:11:27.322 Symbol Error - 6CH23-CME is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2023-01-27 05:11:27.322 SC Data - All Services | Received security definition for symbol 6CH23-CME | 2023-01-27 05:11:27.322 Symbol Error - 6EH23-CME is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2023-01-27 05:11:27.322 SC Data - All Services | Received security definition for symbol 6EH23-CME | 2023-01-27 05:11:27.322 Symbol Error - 6JH23-CME is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2023-01-27 05:11:27.322 SC Data - All Services | Received security definition for symbol 6JH23-CME | 2023-01-27 05:11:27.322 Symbol Error - 6NH23-CME is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2023-01-27 05:11:27.322 SC Data - All Services | Received security definition for symbol 6NH23-CME | 2023-01-27 05:11:27.322 SC Data - All Services | Received security definition for symbol ESH23-CME | 2023-01-27 05:11:27.322 SC Data - All Services | Received security definition for symbol ESM23-CME | 2023-01-27 05:11:27.322 SC Data - All Services | Received security definition for symbol NQH23-CME | 2023-01-27 05:11:27.322 HD Request # 6 | Downloading Intraday chart data for 6EH23-CME to the file 6EH23-CME.scid. Service: cme | 2023-01-27 05:11:28.137 HD Request # 6 | Download start date-time: 2023-01-27 05:00:06.000000. File last date-time: 2023-01-27 05:00:06.951000 | 2023-01-27 05:11:28.137 HD Request # 6 | Using server: ds26.sierracharts.com port 10149 | 2023-01-27 05:11:28.137 Socket (5) | Creating socket. | 2023-01-27 05:11:28.151 Socket (5) | New receive buffer size: 5242880 | 2023-01-27 05:11:28.151 Socket (5) | Connecting to IP: 142.215.17.188. | 2023-01-27 05:11:28.151 HD Request # 6 | Setting DTC encoding to Binary VLS | 2023-01-27 05:11:28.683 HD Request # 6 | Sending historical data logon request message. | 2023-01-27 05:11:28.683 HD Request # 6 | Requesting Intraday data. Start date-time: 2023-01-27 05:00:06. Record interval: 0. Symbol: 6EH23 | 2023-01-27 05:11:29.494 HD Request # 6 | Decompressing data. | 2023-01-27 05:11:29.769 HD Request # 6 | Receiving Intraday data for 6EH23-CME starting at 2023-01-27 05:00:06.043000 | 2023-01-27 05:11:29.770 Socket (5) | CloseSocket call. | 2023-01-27 05:11:29.771 Historical data download thread signaled to stop. | 2023-01-27 05:11:29.771 Socket (5) | Shutdown started. Waiting for graceful close. | 2023-01-27 05:11:29.771 HD Request # 6 | Timestamp of first Intraday data file record written: 2023-01-27 05:00:07.678000. | 2023-01-27 05:11:29.771 HD Request # 6 | Received 142 Intraday data records from 2023-01-27 05:00:06.043000 to 2023-01-27 05:01:28.689001 (82.6 seconds) and wrote 139 records for 6EH23-CME | 2023-01-27 05:11:29.771 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2023-01-27 10:01:28.689001 | 2023-01-27 05:11:29.782 HD Request # 6 | Completion time: 1s. | 2023-01-27 05:11:29.782 HD Request # 6 | Intraday data download complete for 6EH23-CME. Unique request ID: 6 | 2023-01-27 05:11:29.782 Removing historical data download ID 6. | 2023-01-27 05:11:29.782 Real-time Intraday chart data file updates started for 6EH23-CME | 2023-01-27 05:11:29.782 Intraday chart data file opened for 6EH23-CME | 2023-01-27 05:11:29.782 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2023-01-27 05:11:29.782 Triggering next historical data download in queue. | 2023-01-27 05:11:29.782 Delaying start of download for ESH23-CME. | 2023-01-27 05:11:29.782 Socket (5) | Socket gracefully closed by remote side. | 2023-01-27 05:11:30.035 Socket (5) | Closed. | 2023-01-27 05:11:30.036 HD Request # 7 | Downloading Intraday chart data for ESH23-CME to the file ESH23-CME.scid. Service: cme | 2023-01-27 05:11:32.185 HD Request # 7 | Download start date-time: 2023-01-27 05:11:13.000000. File last date-time: 2023-01-27 05:11:13.134000 | 2023-01-27 05:11:32.186 HD Request # 7 | Using server: ds28.sierracharts.com port 10150 | 2023-01-27 05:11:32.187 Socket (5) | Creating socket. | 2023-01-27 05:11:32.189 Socket (5) | New receive buffer size: 5242880 | 2023-01-27 05:11:32.189 Socket (5) | Connecting to IP: 142.215.18.147. | 2023-01-27 05:11:32.189 HD Request # 7 | Setting DTC encoding to Binary VLS | 2023-01-27 05:11:32.742 HD Request # 7 | Sending historical data logon request message. | 2023-01-27 05:11:32.742 HD Request # 7 | Requesting Intraday data. Start date-time: 2023-01-27 05:11:13. Record interval: 0. Symbol: ESH23 | 2023-01-27 05:11:33.566 HD Request # 7 | Decompressing data. | 2023-01-27 05:11:33.841 HD Request # 7 | Receiving Intraday data for ESH23-CME starting at 2023-01-27 05:11:13.133000 | 2023-01-27 05:11:33.841 Socket (5) | CloseSocket call. | 2023-01-27 05:11:33.841 Historical data download thread signaled to stop. | 2023-01-27 05:11:33.842 Socket (5) | Shutdown started. Waiting for graceful close. | 2023-01-27 05:11:33.842 HD Request # 7 | Timestamp of first Intraday data file record written: 2023-01-27 05:11:18.114000. | 2023-01-27 05:11:33.842 HD Request # 7 | Received 30 Intraday data records from 2023-01-27 05:11:13.133000 to 2023-01-27 05:11:29.218000 (16.1 seconds) and wrote 26 records for ESH23-CME | 2023-01-27 05:11:33.842 HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2023-01-27 10:11:29.218000 | 2023-01-27 05:11:33.846 HD Request # 7 | Completion time: 1s. | 2023-01-27 05:11:33.846 HD Request # 7 | Intraday data download complete for ESH23-CME. Unique request ID: 7 | 2023-01-27 05:11:33.846 Removing historical data download ID 7. | 2023-01-27 05:11:33.846 Real-time Intraday chart data file updates started for ESH23-CME | 2023-01-27 05:11:33.846 Intraday chart data file opened for ESH23-CME | 2023-01-27 05:11:33.846 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2023-01-27 05:11:33.846 Triggering next historical data download in queue. | 2023-01-27 05:11:33.846 No download requests in the queue to start downloads for. | 2023-01-27 05:11:33.846 Socket (5) | Socket gracefully closed by remote side. | 2023-01-27 05:11:34.117 Socket (5) | Closed. | 2023-01-27 05:11:34.117 Opened cached Intraday file: C:\SierraChart\Data\ESH23-CME.scid. Thread ID: 18416 | 2023-01-27 05:11:36.050 |
 SC - 1.png / V - Attached On 2023-01-27 10:13:35 UTC - Size: 36.64 KB - 90 views SC - 2.png / V - Attached On 2023-01-27 10:13:43 UTC - Size: 169.94 KB - 104 views Attachment Deleted. |
| [2023-01-27 15:37:43] |
| Sierra_Chart Engineering - Posts: 17237 |
|
The problem/limitation is on the Sierra Chart side. It does not know that you do not have real-time data for those particular symbols. So the only way to solve this is to install another installation of Sierra Chart. Instructions: Using Multiple Data and Trading Services at the Same Time And then disable this option in that installation in order to get the delayed data: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-30 10:07:48
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| [2023-01-30 08:38:53] |
| User565925 - Posts: 3 |
|
It worked. Thank you so much!
|
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