Support Board
Date/Time: Fri, 29 Nov 2024 19:34:57 +0000
Post From: Charts Not Updating with new Data
| [2023-01-27 10:14:32] |
| User565925 - Posts: 3 |
|
Software version: 2459 64-bit | 2023-01-27 05:11:13.529 Primary Thread ID: 2960 | 2023-01-27 05:11:13.529 Usage end date: 2023-02-07 | 2023-01-27 05:11:13.529 Enabled for: Advanced Features 2. | 2023-01-27 05:11:13.529 Enabled for: Sierra Chart Historical Data Service. | 2023-01-27 05:11:13.529 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-01-27 05:11:13.529 Enabled for: Delayed Denali Exchange Data Feed. | 2023-01-27 05:11:13.529 Enabled for exchange2: CME | 2023-01-27 05:11:13.529 Enabled for exchange2: fairx_exchange.data | 2023-01-27 05:11:13.529 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-01-27 05:11:13.529 Current selected Data/Trading service: SC Data - All Services | 2023-01-27 05:11:13.529 Custom symbol settings values: enabled | 2023-01-27 05:11:13.529 Chart Update Interval: 500 | 2023-01-27 05:11:13.529 Intraday Data Storage Time Unit: 0 | 2023-01-27 05:11:13.529 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-01-27 05:11:13.529 2023-01-27 10:11:13 Local computer time in UTC | 2023-01-27 05:11:13.529 2023-01-27 05:11:13 Local computer time in SC Time Zone | 2023-01-27 05:11:13.529 2023-01-27 07:58:21 Server time in UTC | 2023-01-27 05:11:13.529 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-01-27 05:11:13.529 Program path: C:\SierraChart\ | 2023-01-27 05:11:13.529 Data Files path: C:\SierraChart\Data\ | 2023-01-27 05:11:13.529 OS Version Number: 10.0 | 2023-01-27 05:11:13.529 Locale Setting: C | 2023-01-27 05:11:13.529 DLLs: FootprintReversalSystem_64.dll, NewWizard.dll, NewWizard_2151_64.dll, NewWizard_64.dll, UserContributedStudies_64.dll | 2023-01-27 05:11:13.530 Allowed protected custom studies: | 2023-01-27 05:11:13.530 Crash reporter started: true | 2023-01-27 05:11:13.530 File >> Disconnect selected. | 2023-01-27 05:11:17.573 SC Data - All Services | Waiting for socket receive thread to end | 2023-01-27 05:11:17.636 DTC Client socket (2) | CloseSocket call. | 2023-01-27 05:11:17.655 DTC Client socket (2) | Max send buffers used during socket life: 4 | 2023-01-27 05:11:17.655 DTC Client socket (2) | Max send buffer size during socket life: 544 | 2023-01-27 05:11:17.655 SC Data - All Services | Disconnected from the server. | 2023-01-27 05:11:17.655 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2023-01-27 05:11:17.655 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-27 05:11:17.655 DTC Client socket (1) | CloseSocket call. | 2023-01-27 05:11:17.655 SC DTC Delayed Exchange Data | Disconnected from the server. | 2023-01-27 05:11:17.655 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-01-27 05:11:17.655 SC Data - All Services | Disconnected. | 2023-01-27 05:11:17.655 SC Data - All Services | Connected to server complete. | 2023-01-27 05:11:22.206 Triggering next historical data download in queue. | 2023-01-27 05:11:22.215 Triggering next historical data download in queue. | 2023-01-27 05:11:22.215 Triggering next historical data download in queue. | 2023-01-27 05:11:22.215 Triggering next historical data download in queue. | 2023-01-27 05:11:22.215 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2023-01-27 05:11:22.215 No download requests in the queue to start downloads for. | 2023-01-27 05:11:22.268 No download requests in the queue to start downloads for. | 2023-01-27 05:11:22.268 No download requests in the queue to start downloads for. | 2023-01-27 05:11:22.268 No download requests in the queue to start downloads for. | 2023-01-27 05:11:22.268 Mapping 6EH23-CME to 6EH23. Service code: cme | 2023-01-27 05:11:22.294 Using symbol data fast lookup vector | 2023-01-27 05:11:22.294 SC Data - All Services | Starting real-time market data updates for: 6EH23-CME (6EH23). ID: 1 Service code: cme | 2023-01-27 05:11:22.294 SC Data - All Services | Connecting to the server ds13.sierracharts.com. Port 10048 | 2023-01-27 05:11:22.294 SC Data - All Services | Requesting security definition data for: 6EH23-CME (6EH23). ID: 1 | 2023-01-27 05:11:22.294 Added historical Intraday data request for 6EH23-CME to the queue. | 2023-01-27 05:11:22.294 Intraday data recording state for symbol 6EH23-CME is set to download 'Pending'. | 2023-01-27 05:11:22.294 Triggering next historical data download in queue. | 2023-01-27 05:11:22.294 Delaying start of download for 6EH23-CME. | 2023-01-27 05:11:22.304 Mapping ESH23-CME to ESH23. Service code: cme | 2023-01-27 05:11:22.390 SC Data - All Services | Starting real-time market data updates for: ESH23-CME (ESH23). ID: 2 Service code: cme | 2023-01-27 05:11:22.390 SC Data - All Services | Requesting security definition data for: ESH23-CME (ESH23). ID: 2 | 2023-01-27 05:11:22.390 Added historical Intraday data request for ESH23-CME to the queue. | 2023-01-27 05:11:22.390 Intraday data recording state for symbol ESH23-CME is set to download 'Pending'. | 2023-01-27 05:11:22.390 Triggering next historical data download in queue. | 2023-01-27 05:11:22.390 DTC Client socket (3) | Creating socket. | 2023-01-27 05:11:22.460 DTC Client socket (3) | New receive buffer size: 5242880 | 2023-01-27 05:11:22.460 DTC Client socket (3) | Connecting to IP: 162.251.232.244. | 2023-01-27 05:11:22.460 SC Data - All Services | Network connection to server complete. | 2023-01-27 05:11:22.740 SC Data - All Services | Starting socket receive thread. | 2023-01-27 05:11:22.740 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-27 05:11:22.740 Mapping CLH23-NYMEX to CLH23. Service code: nymex | 2023-01-27 05:11:22.751 SC DTC Delayed Exchange Data | Starting real-time market data updates for: CLH23-NYMEX (CLH23). ID: 3 Service code: nymex | 2023-01-27 05:11:22.752 SC DTC Delayed Exchange Data | Connecting to the server ds28-2.sierracharts.com. Port 10043 | 2023-01-27 05:11:22.752 SC DTC Delayed Exchange Data | Requesting security definition data for: CLH23-NYMEX (CLH23). ID: 3 | 2023-01-27 05:11:22.752 Mapping ESM23-CME to ESM23. Service code: cme | 2023-01-27 05:11:22.753 SC Data - All Services | Starting real-time market data updates for: ESM23-CME (ESM23). ID: 4 Service code: cme | 2023-01-27 05:11:22.753 SC Data - All Services | Requesting security definition data for: ESM23-CME (ESM23). ID: 4 | 2023-01-27 05:11:22.753 Mapping NQH23-CME to NQH23. Service code: cme | 2023-01-27 05:11:22.753 SC Data - All Services | Starting real-time market data updates for: NQH23-CME (NQH23). ID: 5 Service code: cme | 2023-01-27 05:11:22.753 SC Data - All Services | Requesting security definition data for: NQH23-CME (NQH23). ID: 5 | 2023-01-27 05:11:22.753 Mapping 6BH23-CME to 6BH23. Service code: cme | 2023-01-27 05:11:22.753 SC Data - All Services | Starting real-time market data updates for: 6BH23-CME (6BH23). ID: 6 Service code: cme | 2023-01-27 05:11:22.754 SC Data - All Services | Requesting security definition data for: 6BH23-CME (6BH23). ID: 6 | 2023-01-27 05:11:22.754 Mapping 6JH23-CME to 6JH23. Service code: cme | 2023-01-27 05:11:22.754 SC Data - All Services | Starting real-time market data updates for: 6JH23-CME (6JH23). ID: 7 Service code: cme | 2023-01-27 05:11:22.754 SC Data - All Services | Requesting security definition data for: 6JH23-CME (6JH23). ID: 7 | 2023-01-27 05:11:22.754 Mapping 6CH23-CME to 6CH23. Service code: cme | 2023-01-27 05:11:22.754 SC Data - All Services | Starting real-time market data updates for: 6CH23-CME (6CH23). ID: 8 Service code: cme | 2023-01-27 05:11:22.754 SC Data - All Services | Requesting security definition data for: 6CH23-CME (6CH23). ID: 8 | 2023-01-27 05:11:22.754 Mapping 6AH23-CME to 6AH23. Service code: cme | 2023-01-27 05:11:22.754 SC Data - All Services | Starting real-time market data updates for: 6AH23-CME (6AH23). ID: 9 Service code: cme | 2023-01-27 05:11:22.754 SC Data - All Services | Requesting security definition data for: 6AH23-CME (6AH23). ID: 9 | 2023-01-27 05:11:22.754 Mapping 6NH23-CME to 6NH23. Service code: cme | 2023-01-27 05:11:22.754 SC Data - All Services | Starting real-time market data updates for: 6NH23-CME (6NH23). ID: 10 Service code: cme | 2023-01-27 05:11:22.755 SC Data - All Services | Requesting security definition data for: 6NH23-CME (6NH23). ID: 10 | 2023-01-27 05:11:22.755 DTC Client socket (4) | Creating socket. | 2023-01-27 05:11:22.903 DTC Client socket (4) | New receive buffer size: 5242880 | 2023-01-27 05:11:22.903 DTC Client socket (4) | Connecting to IP: 142.215.18.148. | 2023-01-27 05:11:22.903 SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-01-27 05:11:23.021 SC Data - All Services | Sending logon request message. | 2023-01-27 05:11:23.021 SC DTC Delayed Exchange Data | Network connection to server complete. | 2023-01-27 05:11:23.166 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2023-01-27 05:11:23.166 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-27 05:11:23.167 SC Data - All Services | Received logon response. | 2023-01-27 05:11:23.302 SC Data - All Services | Server Name: RealTime Server. | 2023-01-27 05:11:23.302 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-01-27 05:11:23.302 SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2023-01-27 05:11:23.302 SC Data - All Services | Waiting for socket receive thread to end | 2023-01-27 05:11:23.302 DTC Client socket (3) | CloseSocket call. | 2023-01-27 05:11:23.302 SC Data - All Services | Disconnected from the server. | 2023-01-27 05:11:23.302 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2023-01-27 05:11:23.302 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2023-01-27 05:11:23.303 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2023-01-27 05:11:23.459 SC DTC Delayed Exchange Data | Sending logon request message. | 2023-01-27 05:11:23.459 DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-01-27 05:11:23.572 DTC Client socket (3) | Closed. | 2023-01-27 05:11:23.573 SC DTC Delayed Exchange Data | Received logon response. | 2023-01-27 05:11:24.362 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2023-01-27 05:11:24.363 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2023-01-27 05:11:24.363 SC DTC Delayed Exchange Data | Successfully connected. | 2023-01-27 05:11:24.363 SC DTC Delayed Exchange Data | Trading is not supported. | 2023-01-27 05:11:24.363 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: CLH23-NYMEX -> CLH23 | 2023-01-27 05:11:24.363 SC DTC Delayed Exchange Data | Received security definition for symbol CLH23-NYMEX | 2023-01-27 05:11:24.709 SC Data - All Services | Connecting to the server ds28-2.sierracharts.com. Port 443 | 2023-01-27 05:11:25.325 DTC Client socket (3) | Creating socket. | 2023-01-27 05:11:25.326 DTC Client socket (3) | New receive buffer size: 5242880 | 2023-01-27 05:11:25.326 DTC Client socket (3) | Connecting to IP: 142.215.18.148. | 2023-01-27 05:11:25.326 SC Data - All Services | Network connection to server complete. | 2023-01-27 05:11:25.599 SC Data - All Services | Starting socket receive thread. | 2023-01-27 05:11:25.599 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-27 05:11:25.599 SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-01-27 05:11:25.889 SC Data - All Services | Sending logon request message. | 2023-01-27 05:11:25.889 SC Data - All Services | Received logon response. | 2023-01-27 05:11:26.946 SC Data - All Services | Server Name: SC Realtime Server. | 2023-01-27 05:11:26.947 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-01-27 05:11:26.947 SC Data - All Services | Successfully connected. | 2023-01-27 05:11:26.947 SC Data - All Services | Trading is not supported. | 2023-01-27 05:11:26.947 SC Data - All Services | Restarting real-time data updates for symbol: 6AH23-CME -> 6AH23 | 2023-01-27 05:11:26.947 SC Data - All Services | Restarting real-time data updates for symbol: 6BH23-CME -> 6BH23 | 2023-01-27 05:11:26.947 SC Data - All Services | Restarting real-time data updates for symbol: 6CH23-CME -> 6CH23 | 2023-01-27 05:11:26.947 SC Data - All Services | Restarting real-time data updates for symbol: 6EH23-CME -> 6EH23 | 2023-01-27 05:11:26.947 SC Data - All Services | Restarting real-time data updates for symbol: 6JH23-CME -> 6JH23 | 2023-01-27 05:11:26.947 SC Data - All Services | Restarting real-time data updates for symbol: 6NH23-CME -> 6NH23 | 2023-01-27 05:11:26.947 SC Data - All Services | Restarting real-time data updates for symbol: ESH23-CME -> ESH23 | 2023-01-27 05:11:26.947 SC Data - All Services | Restarting real-time data updates for symbol: ESM23-CME -> ESM23 | 2023-01-27 05:11:26.947 SC Data - All Services | Restarting real-time data updates for symbol: NQH23-CME -> NQH23 | 2023-01-27 05:11:26.947 Symbol Error - 6AH23-CME is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2023-01-27 05:11:27.322 SC Data - All Services | Received security definition for symbol 6AH23-CME | 2023-01-27 05:11:27.322 Symbol Error - 6BH23-CME is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2023-01-27 05:11:27.322 SC Data - All Services | Received security definition for symbol 6BH23-CME | 2023-01-27 05:11:27.322 Symbol Error - 6CH23-CME is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2023-01-27 05:11:27.322 SC Data - All Services | Received security definition for symbol 6CH23-CME | 2023-01-27 05:11:27.322 Symbol Error - 6EH23-CME is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2023-01-27 05:11:27.322 SC Data - All Services | Received security definition for symbol 6EH23-CME | 2023-01-27 05:11:27.322 Symbol Error - 6JH23-CME is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2023-01-27 05:11:27.322 SC Data - All Services | Received security definition for symbol 6JH23-CME | 2023-01-27 05:11:27.322 Symbol Error - 6NH23-CME is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2023-01-27 05:11:27.322 SC Data - All Services | Received security definition for symbol 6NH23-CME | 2023-01-27 05:11:27.322 SC Data - All Services | Received security definition for symbol ESH23-CME | 2023-01-27 05:11:27.322 SC Data - All Services | Received security definition for symbol ESM23-CME | 2023-01-27 05:11:27.322 SC Data - All Services | Received security definition for symbol NQH23-CME | 2023-01-27 05:11:27.322 HD Request # 6 | Downloading Intraday chart data for 6EH23-CME to the file 6EH23-CME.scid. Service: cme | 2023-01-27 05:11:28.137 HD Request # 6 | Download start date-time: 2023-01-27 05:00:06.000000. File last date-time: 2023-01-27 05:00:06.951000 | 2023-01-27 05:11:28.137 HD Request # 6 | Using server: ds26.sierracharts.com port 10149 | 2023-01-27 05:11:28.137 Socket (5) | Creating socket. | 2023-01-27 05:11:28.151 Socket (5) | New receive buffer size: 5242880 | 2023-01-27 05:11:28.151 Socket (5) | Connecting to IP: 142.215.17.188. | 2023-01-27 05:11:28.151 HD Request # 6 | Setting DTC encoding to Binary VLS | 2023-01-27 05:11:28.683 HD Request # 6 | Sending historical data logon request message. | 2023-01-27 05:11:28.683 HD Request # 6 | Requesting Intraday data. Start date-time: 2023-01-27 05:00:06. Record interval: 0. Symbol: 6EH23 | 2023-01-27 05:11:29.494 HD Request # 6 | Decompressing data. | 2023-01-27 05:11:29.769 HD Request # 6 | Receiving Intraday data for 6EH23-CME starting at 2023-01-27 05:00:06.043000 | 2023-01-27 05:11:29.770 Socket (5) | CloseSocket call. | 2023-01-27 05:11:29.771 Historical data download thread signaled to stop. | 2023-01-27 05:11:29.771 Socket (5) | Shutdown started. Waiting for graceful close. | 2023-01-27 05:11:29.771 HD Request # 6 | Timestamp of first Intraday data file record written: 2023-01-27 05:00:07.678000. | 2023-01-27 05:11:29.771 HD Request # 6 | Received 142 Intraday data records from 2023-01-27 05:00:06.043000 to 2023-01-27 05:01:28.689001 (82.6 seconds) and wrote 139 records for 6EH23-CME | 2023-01-27 05:11:29.771 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2023-01-27 10:01:28.689001 | 2023-01-27 05:11:29.782 HD Request # 6 | Completion time: 1s. | 2023-01-27 05:11:29.782 HD Request # 6 | Intraday data download complete for 6EH23-CME. Unique request ID: 6 | 2023-01-27 05:11:29.782 Removing historical data download ID 6. | 2023-01-27 05:11:29.782 Real-time Intraday chart data file updates started for 6EH23-CME | 2023-01-27 05:11:29.782 Intraday chart data file opened for 6EH23-CME | 2023-01-27 05:11:29.782 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2023-01-27 05:11:29.782 Triggering next historical data download in queue. | 2023-01-27 05:11:29.782 Delaying start of download for ESH23-CME. | 2023-01-27 05:11:29.782 Socket (5) | Socket gracefully closed by remote side. | 2023-01-27 05:11:30.035 Socket (5) | Closed. | 2023-01-27 05:11:30.036 HD Request # 7 | Downloading Intraday chart data for ESH23-CME to the file ESH23-CME.scid. Service: cme | 2023-01-27 05:11:32.185 HD Request # 7 | Download start date-time: 2023-01-27 05:11:13.000000. File last date-time: 2023-01-27 05:11:13.134000 | 2023-01-27 05:11:32.186 HD Request # 7 | Using server: ds28.sierracharts.com port 10150 | 2023-01-27 05:11:32.187 Socket (5) | Creating socket. | 2023-01-27 05:11:32.189 Socket (5) | New receive buffer size: 5242880 | 2023-01-27 05:11:32.189 Socket (5) | Connecting to IP: 142.215.18.147. | 2023-01-27 05:11:32.189 HD Request # 7 | Setting DTC encoding to Binary VLS | 2023-01-27 05:11:32.742 HD Request # 7 | Sending historical data logon request message. | 2023-01-27 05:11:32.742 HD Request # 7 | Requesting Intraday data. Start date-time: 2023-01-27 05:11:13. Record interval: 0. Symbol: ESH23 | 2023-01-27 05:11:33.566 HD Request # 7 | Decompressing data. | 2023-01-27 05:11:33.841 HD Request # 7 | Receiving Intraday data for ESH23-CME starting at 2023-01-27 05:11:13.133000 | 2023-01-27 05:11:33.841 Socket (5) | CloseSocket call. | 2023-01-27 05:11:33.841 Historical data download thread signaled to stop. | 2023-01-27 05:11:33.842 Socket (5) | Shutdown started. Waiting for graceful close. | 2023-01-27 05:11:33.842 HD Request # 7 | Timestamp of first Intraday data file record written: 2023-01-27 05:11:18.114000. | 2023-01-27 05:11:33.842 HD Request # 7 | Received 30 Intraday data records from 2023-01-27 05:11:13.133000 to 2023-01-27 05:11:29.218000 (16.1 seconds) and wrote 26 records for ESH23-CME | 2023-01-27 05:11:33.842 HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2023-01-27 10:11:29.218000 | 2023-01-27 05:11:33.846 HD Request # 7 | Completion time: 1s. | 2023-01-27 05:11:33.846 HD Request # 7 | Intraday data download complete for ESH23-CME. Unique request ID: 7 | 2023-01-27 05:11:33.846 Removing historical data download ID 7. | 2023-01-27 05:11:33.846 Real-time Intraday chart data file updates started for ESH23-CME | 2023-01-27 05:11:33.846 Intraday chart data file opened for ESH23-CME | 2023-01-27 05:11:33.846 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2023-01-27 05:11:33.846 Triggering next historical data download in queue. | 2023-01-27 05:11:33.846 No download requests in the queue to start downloads for. | 2023-01-27 05:11:33.846 Socket (5) | Socket gracefully closed by remote side. | 2023-01-27 05:11:34.117 Socket (5) | Closed. | 2023-01-27 05:11:34.117 Opened cached Intraday file: C:\SierraChart\Data\ESH23-CME.scid. Thread ID: 18416 | 2023-01-27 05:11:36.050 |
 SC - 1.png / V - Attached On 2023-01-27 10:13:35 UTC - Size: 36.64 KB - 89 views SC - 2.png / V - Attached On 2023-01-27 10:13:43 UTC - Size: 169.94 KB - 104 views Attachment Deleted. |