Support Board
Date/Time: Wed, 19 Mar 2025 04:31:01 +0000
Problem with REAL TIME DATA FEED
View Count: 611
| [2022-11-03 14:07:28] |
| User368075 - Posts: 15 |
|
Hi, i'm having issue with Real time data with ESZ22-CME. Here is my log. I see DELAYED data or just "impossible to download" message. How can i solve this? Thank you Software version: 2448 64-bit | 2022-11-03 10:04:10.849 Primary Thread ID: 260 | 2022-11-03 10:04:10.849 Usage end date: 2022-11-28 | 2022-11-03 10:04:10.849 Enabled for: Advanced Features 2. | 2022-11-03 10:04:10.849 Enabled for: Sierra Chart Historical Data Service. | 2022-11-03 10:04:10.849 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-11-03 10:04:10.849 Enabled for: Delayed Denali Exchange Data Feed. | 2022-11-03 10:04:10.849 Enabled for exchange2: CME | 2022-11-03 10:04:10.849 Enabled for exchange2: fairx_exchange.data | 2022-11-03 10:04:10.849 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-11-03 10:04:10.849 Current selected Data/Trading service: SC Data - All Services | 2022-11-03 10:04:10.849 Custom symbol settings values: enabled | 2022-11-03 10:04:10.849 Chart Update Interval: 500 | 2022-11-03 10:04:10.849 Intraday Data Storage Time Unit: 1 | 2022-11-03 10:04:10.849 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-11-03 10:04:10.849 2022-11-03 14:04:10 Local computer time in UTC | 2022-11-03 10:04:10.849 2022-11-03 10:04:10 Local computer time in SC Time Zone | 2022-11-03 10:04:10.849 2022-11-03 13:57:30 Server time in UTC | 2022-11-03 10:04:10.849 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-11-03 10:04:10.849 Program path: Y:\SierraChart\ | 2022-11-03 10:04:10.849 Data Files path: Y:\SierraChart\Data\ | 2022-11-03 10:04:10.849 OS Version Number: 6.1 | 2022-11-03 10:04:10.849 Locale Setting: C | 2022-11-03 10:04:10.849 DLLs: UserContributedStudies_64.dll | 2022-11-03 10:04:10.851 Allowed protected custom studies: | 2022-11-03 10:04:10.851 Crash reporter started: true | 2022-11-03 10:04:10.851 SC Data - All Services | Connected to server complete. | 2022-11-03 10:04:15.184 Triggering next historical data download in queue. | 2022-11-03 10:04:15.185 Triggering next historical data download in queue. | 2022-11-03 10:04:15.185 Triggering next historical data download in queue. | 2022-11-03 10:04:15.185 Triggering next historical data download in queue. | 2022-11-03 10:04:15.185 Subscribing to symbol for symbol alert. NQZ22-CME | 2022-11-03 10:04:15.185 Mapping NQZ22-CME to NQZ22. Service code: cme | 2022-11-03 10:04:15.185 Using symbol data fast lookup vector | 2022-11-03 10:04:15.185 SC Data - All Services | Starting real-time market data updates for: NQZ22-CME (NQZ22). ID: 1 Service code: cme | 2022-11-03 10:04:15.185 SC Data - All Services | Connecting to the server ds28.sierracharts.com. Port 10048 | 2022-11-03 10:04:15.185 SC Data - All Services | Requesting security definition data for: NQZ22-CME (NQZ22). ID: 1 | 2022-11-03 10:04:15.185 DTC Client socket (1) | Creating socket. | 2022-11-03 10:04:15.186 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-11-03 10:04:15.186 DTC Client socket (1) | Connecting to IP: 142.215.18.102. | 2022-11-03 10:04:15.186 No download requests in the queue to start downloads for. | 2022-11-03 10:04:15.223 No download requests in the queue to start downloads for. | 2022-11-03 10:04:15.223 No download requests in the queue to start downloads for. | 2022-11-03 10:04:15.223 No download requests in the queue to start downloads for. | 2022-11-03 10:04:15.223 Mapping ESZ22-CME to ESZ22. Service code: cme | 2022-11-03 10:04:15.224 SC Data - All Services | Starting real-time market data updates for: ESZ22-CME (ESZ22). ID: 2 Service code: cme | 2022-11-03 10:04:15.224 SC Data - All Services | Requesting security definition data for: ESZ22-CME (ESZ22). ID: 2 | 2022-11-03 10:04:15.224 Added historical Intraday data request for ESZ22-CME to the queue. | 2022-11-03 10:04:15.224 Intraday data recording state for symbol ESZ22-CME is set to download 'Pending'. | 2022-11-03 10:04:15.224 Triggering next historical data download in queue. | 2022-11-03 10:04:15.224 Delaying start of download for ESZ22-CME. | 2022-11-03 10:04:15.224 SC Data - All Services | Network connection to server complete. | 2022-11-03 10:04:18.591 SC Data - All Services | Starting socket receive thread. | 2022-11-03 10:04:18.591 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-11-03 10:04:18.591 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-11-03 10:04:18.944 SC Data - All Services | Sending logon request message. | 2022-11-03 10:04:18.944 Requesting market depth updates for: ESZ22-CME if supported. | 2022-11-03 10:04:20.185 Separate subscription for market depth updates not supported. ESZ22-CME | 2022-11-03 10:04:20.185 SC Data - All Services | Received logon response. | 2022-11-03 10:04:20.484 SC Data - All Services | Server Name: SC Realtime Server. | 2022-11-03 10:04:20.484 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-11-03 10:04:20.484 SC Data - All Services | Successfully connected. | 2022-11-03 10:04:20.484 SC Data - All Services | Trading is not supported. | 2022-11-03 10:04:20.484 SC Data - All Services | Restarting real-time data updates for symbol: ESZ22-CME -> ESZ22. Market Depth data restarted. | 2022-11-03 10:04:20.484 SC Data - All Services | Restarting real-time data updates for symbol: NQZ22-CME -> NQZ22 | 2022-11-03 10:04:20.484 SC Data - All Services | Clearing market depth for ESZ22-CME | 2022-11-03 10:04:21.618 SC Data - All Services | Received security definition for symbol ESZ22-CME | 2022-11-03 10:04:21.619 SC Data - All Services | Received security definition for symbol NQZ22-CME | 2022-11-03 10:04:21.619 HD Request # 5 | Downloading Intraday chart data for ESZ22-CME to the file ESZ22-CME.scid. Service: cme | 2022-11-03 10:04:26.787 HD Request # 5 | Download start date-time: 2022-11-03 10:02:30.000000. File last date-time: 2022-11-03 10:02:30.000000 | 2022-11-03 10:04:26.787 HD Request # 5 | Using server: ds23.sierracharts.com port 10149 | 2022-11-03 10:04:26.787 Socket (3) | Creating socket. | 2022-11-03 10:04:26.787 Socket (3) | New receive buffer size: 5242880 | 2022-11-03 10:04:26.787 Socket (3) | Connecting to IP: 142.215.18.103. | 2022-11-03 10:04:26.787 HD Request # 5 | Setting DTC encoding to Binary VLS | 2022-11-03 10:04:27.707 HD Request # 5 | Sending historical data logon request message. | 2022-11-03 10:04:27.707 Socket (3) | CloseSocket call. | 2022-11-03 10:04:29.403 HD Request # 5 | Error downloading historical Intraday data for ESZ22-CME. Historical data logon error: Serving data is disabled | 2022-11-03 10:04:29.403 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-11-03 10:04:29.403 Added historical Intraday data request for ESZ22-CME to the queue. | 2022-11-03 10:04:29.403 Triggering next historical data download in queue. | 2022-11-03 10:04:29.403 Historical data download thread signaled to stop. | 2022-11-03 10:04:29.403 HD Request # 5 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ESZ22-CME | 2022-11-03 10:04:29.403 HD Request # 5 | Completion time: 3s. | 2022-11-03 10:04:29.403 HD Request # 6 | Downloading Intraday chart data for ESZ22-CME to the file ESZ22-CME.scid. Service: cme | 2022-11-03 10:04:29.403 HD Request # 6 | Download start date-time: 2022-11-03 10:02:30.000000. File last date-time: 2022-11-03 10:02:30.000000 | 2022-11-03 10:04:29.403 HD Request # 6 | Using server: ds26.sierracharts.com port 10150 | 2022-11-03 10:04:29.403 Socket (4) | Creating socket. | 2022-11-03 10:04:29.403 Socket (4) | New receive buffer size: 5242880 | 2022-11-03 10:04:29.404 Socket (4) | Connecting to IP: 142.215.18.107. | 2022-11-03 10:04:29.404 Socket (3) | Socket gracefully closed by remote side. | 2022-11-03 10:04:29.870 Socket (3) | Closed. | 2022-11-03 10:04:29.870 HD Request # 6 | Setting DTC encoding to Binary VLS | 2022-11-03 10:04:33.091 HD Request # 6 | Sending historical data logon request message. | 2022-11-03 10:04:33.091 HD Request # 6 | Requesting Intraday data. Start date-time: 2022-11-03 10:02:30. Record interval: 1. Symbol: ESZ22 | 2022-11-03 10:04:34.658 Socket (4) | CloseSocket call. | 2022-11-03 10:04:34.994 HD Request # 6 | Error downloading historical Intraday data for ESZ22-CME. Historical data file not available for symbol. | 2022-11-03 10:04:34.994 Historical data download thread signaled to stop. | 2022-11-03 10:04:34.995 HD Request # 6 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ESZ22-CME | 2022-11-03 10:04:34.995 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-11-03 10:04:34.995 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2022-11-03 14:02:30.000000 | 2022-11-03 10:04:34.995 HD Request # 6 | Receiving Intraday data for ESZ22-CME starting at 2022-11-03 10:04:27.319000 | 2022-11-03 10:04:34.995 Added 6 Time and Sales records to Intraday data file for ESZ22-CME after download. | 2022-11-03 10:04:34.996 HD Request # 6 | Timestamp of first Intraday data file record written: 2022-11-03 10:04:27.319000. | 2022-11-03 10:04:34.996 HD Request # 6 | Completion time: 5s. | 2022-11-03 10:04:34.996 HD Request # 6 | Intraday data download complete for ESZ22-CME. Unique request ID: 4 | 2022-11-03 10:04:34.997 Removing historical data download ID 4. | 2022-11-03 10:04:34.997 Real-time Intraday chart data file updates started for ESZ22-CME | 2022-11-03 10:04:34.997 Opened cached Intraday file: Y:\SierraChart\Data\ESZ22-CME.scid. Thread ID: 260 | 2022-11-03 10:04:34.997 Intraday chart data file opened for ESZ22-CME | 2022-11-03 10:04:34.997 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2022-11-03 10:04:34.997 Triggering next historical data download in queue. | 2022-11-03 10:04:34.997 No download requests in the queue to start downloads for. | 2022-11-03 10:04:34.997 Socket (4) | Socket gracefully closed by remote side. | 2022-11-03 10:04:35.327 Socket (4) | Closed. | 2022-11-03 10:04:35.327 DTC Client socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-11-03 10:06:24.617 DTC Client socket (2) | Closed. | 2022-11-03 10:06:24.617 |
| [2022-11-03 14:19:50] |
| John - SC Support - Posts: 38782 |
|
There is nothing in your log showing any issues. What are the exact messages you are getting and when/where are you seeing them? A screenshot of the message would be very helpful.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-03 14:49:46] |
| user08187 - Posts: 15 |
|
Hi Even I received similar error. "HD Request # 4 | Error downloading historical Intraday data for MESZ22-CME. Historical data logon error: Serving data is disabled | 2022-11-03 09:04:24.847" Charts weren't displaying bars for some time. I closed and opened the chart, but no use. Then after some time, I deleted all data and reloaded; it took some time and finally it worked. Below is the selection of log: SC Data - All Services | Connected to server complete. | 2022-11-03 09:04:24.523 Triggering next historical data download in queue. | 2022-11-03 09:04:24.523 Triggering next historical data download in queue. | 2022-11-03 09:04:24.523 Triggering next historical data download in queue. | 2022-11-03 09:04:24.523 Triggering next historical data download in queue. | 2022-11-03 09:04:24.523 No download requests in the queue to start downloads for. | 2022-11-03 09:04:24.533 No download requests in the queue to start downloads for. | 2022-11-03 09:04:24.533 Mapping MESZ22-CME to MESZ22. Service code: cme | 2022-11-03 09:04:24.549 Using symbol data fast lookup vector | 2022-11-03 09:04:24.549 SC Data - All Services | Starting real-time market data updates for: MESZ22-CME (MESZ22). ID: 1 Service code: cme | 2022-11-03 09:04:24.549 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 10048 | 2022-11-03 09:04:24.549 DTC Client socket (5) | Creating socket. | 2022-11-03 09:04:24.549 DTC Client socket (5) | New receive buffer size: 5242880 | 2022-11-03 09:04:24.549 DTC Client socket (5) | Connecting to IP: 142.215.18.103. | 2022-11-03 09:04:24.549 SC Data - All Services | Requesting security definition data for: MESZ22-CME (MESZ22). ID: 1 | 2022-11-03 09:04:24.552 SC Data - All Services | Network connection to server complete. | 2022-11-03 09:04:24.673 SC Data - All Services | Starting socket receive thread. | 2022-11-03 09:04:24.673 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-11-03 09:04:24.673 HD Request # 4 | Setting DTC encoding to Binary VLS | 2022-11-03 09:04:24.741 HD Request # 4 | Sending historical data logon request message. | 2022-11-03 09:04:24.741 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-11-03 09:04:24.787 SC Data - All Services | Sending logon request message. | 2022-11-03 09:04:24.787 Socket (4) | CloseSocket call. | 2022-11-03 09:04:24.847 HD Request # 4 | Error downloading historical Intraday data for MESZ22-CME. Historical data logon error: Serving data is disabled | 2022-11-03 09:04:24.847 Added historical Intraday data request for MESZ22-CME to the queue. | 2022-11-03 09:04:24.847 Intraday data recording state for symbol MESZ22-CME is set to download 'Pending'. | 2022-11-03 09:04:24.847 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-11-03 09:04:24.847 Triggering next historical data download in queue. | 2022-11-03 09:04:24.847 Historical data download thread signaled to stop. | 2022-11-03 09:04:24.847 HD Request # 4 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for MESZ22-CME | 2022-11-03 09:04:24.847 HD Request # 4 | Completion time: 0s. | 2022-11-03 09:04:24.868 Delaying start of download for MESZ22-CME. | 2022-11-03 09:04:24.872 HD Request # 3 | Requesting historical Daily data for ETM15 starting at 2014-10-01. SC External HD service. | 2022-11-03 09:04:24.874 SC Data - All Services | Received logon response. | 2022-11-03 09:04:24.894 SC Data - All Services | Server Name: RealTime Server. | 2022-11-03 09:04:24.894 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-11-03 09:04:24.894 SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-11-03 09:04:24.894 SC Data - All Services | Waiting for socket receive thread to end | 2022-11-03 09:04:24.894 DTC Client socket (5) | CloseSocket call. | 2022-11-03 09:04:24.895 DTC Client socket (5) | Shutdown started. Waiting for graceful close. | 2022-11-03 09:04:24.895 SC Data - All Services | Disconnected from the server. | 2022-11-03 09:04:24.895 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-11-03 09:04:24.895 Socket (4) | Socket gracefully closed by remote side. | 2022-11-03 09:04:24.952 Socket (4) | Closed. | 2022-11-03 09:04:24.953 DTC Client socket (5) | Socket gracefully closed by remote side. | 2022-11-03 09:04:25.013 DTC Client socket (5) | Closed. | 2022-11-03 09:04:25.013 HD Request # 3 | Receiving historical Daily data for MESM15-CME starting at 2014-10-02. | 2022-11-03 09:04:25.150 HD Request # 3 | Writing historical Daily data to the file MESM15-CME.dly. | 2022-11-03 09:04:25.150 HD Request # 3 | Bytes received: 196 | 2022-11-03 09:04:25.150 HD Request # 3 | Received 4 Daily data records from 2014-10-02 00:00:00 to 2014-10-06 00:00:00 (5.0 days) and wrote 3 records for MESM15-CME | 2022-11-03 09:04:25.150 HD Request # 3 | Completion time: 2s. | 2022-11-03 09:04:25.150 HD Request # 3 | Daily data download complete for MESM15-CME. Unique request ID: 3 | 2022-11-03 09:04:25.150 Removing historical data download ID 3. | 2022-11-03 09:04:25.150 Date Time Of Last Edit: 2022-11-03 16:00:10
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 Download Failed error.jpg / V - Attached On 2022-11-03 15:59:35 UTC - Size: 16.03 KB - 108 views |
| [2022-11-03 16:04:10] |
| User35525 - Posts: 182 |
|
This also happened to me but for NQ, and I see other threads besides this one today with data problems. After retrying 5-6 times, it finally started to work after upgrading Sierra, updating the global symbol list from the server, and deleting/re-downloading from midnight. HD Request # 14 | Error downloading historical Intraday data for NQZ22_FUT_CME. Historical data logon error: Serving data is disabled | 2022-11-03 10:39:23.091 Added historical Intraday data request for NQZ22_FUT_CME to the queue. | 2022-11-03 10:39:23.091 Triggering next historical data download in queue. | 2022-11-03 10:39:23.091 Historical data download thread signaled to stop. | 2022-11-03 10:39:23.091 HD Request # 14 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for NQZ22_FUT_CME | 2022-11-03 10:39:23.091 HD Request # 14 | Completion time: 0s. | 2022-11-03 10:39:23.091 |
| [2022-11-03 18:54:51] |
| Sierra_Chart Engineering - Posts: 18837 |
|
There was a problem with the file system on one of our servers earlier today that we did not catch until hours later and it has now been resolved. Follow the instructions here to download missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart We apologize for this issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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