Support Board
Date/Time: Wed, 19 Mar 2025 03:14:40 +0000
Post From: Problem with REAL TIME DATA FEED
| [2022-11-03 14:07:28] |
| User368075 - Posts: 15 |
|
Hi, i'm having issue with Real time data with ESZ22-CME. Here is my log. I see DELAYED data or just "impossible to download" message. How can i solve this? Thank you Software version: 2448 64-bit | 2022-11-03 10:04:10.849 Primary Thread ID: 260 | 2022-11-03 10:04:10.849 Usage end date: 2022-11-28 | 2022-11-03 10:04:10.849 Enabled for: Advanced Features 2. | 2022-11-03 10:04:10.849 Enabled for: Sierra Chart Historical Data Service. | 2022-11-03 10:04:10.849 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-11-03 10:04:10.849 Enabled for: Delayed Denali Exchange Data Feed. | 2022-11-03 10:04:10.849 Enabled for exchange2: CME | 2022-11-03 10:04:10.849 Enabled for exchange2: fairx_exchange.data | 2022-11-03 10:04:10.849 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-11-03 10:04:10.849 Current selected Data/Trading service: SC Data - All Services | 2022-11-03 10:04:10.849 Custom symbol settings values: enabled | 2022-11-03 10:04:10.849 Chart Update Interval: 500 | 2022-11-03 10:04:10.849 Intraday Data Storage Time Unit: 1 | 2022-11-03 10:04:10.849 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-11-03 10:04:10.849 2022-11-03 14:04:10 Local computer time in UTC | 2022-11-03 10:04:10.849 2022-11-03 10:04:10 Local computer time in SC Time Zone | 2022-11-03 10:04:10.849 2022-11-03 13:57:30 Server time in UTC | 2022-11-03 10:04:10.849 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-11-03 10:04:10.849 Program path: Y:\SierraChart\ | 2022-11-03 10:04:10.849 Data Files path: Y:\SierraChart\Data\ | 2022-11-03 10:04:10.849 OS Version Number: 6.1 | 2022-11-03 10:04:10.849 Locale Setting: C | 2022-11-03 10:04:10.849 DLLs: UserContributedStudies_64.dll | 2022-11-03 10:04:10.851 Allowed protected custom studies: | 2022-11-03 10:04:10.851 Crash reporter started: true | 2022-11-03 10:04:10.851 SC Data - All Services | Connected to server complete. | 2022-11-03 10:04:15.184 Triggering next historical data download in queue. | 2022-11-03 10:04:15.185 Triggering next historical data download in queue. | 2022-11-03 10:04:15.185 Triggering next historical data download in queue. | 2022-11-03 10:04:15.185 Triggering next historical data download in queue. | 2022-11-03 10:04:15.185 Subscribing to symbol for symbol alert. NQZ22-CME | 2022-11-03 10:04:15.185 Mapping NQZ22-CME to NQZ22. Service code: cme | 2022-11-03 10:04:15.185 Using symbol data fast lookup vector | 2022-11-03 10:04:15.185 SC Data - All Services | Starting real-time market data updates for: NQZ22-CME (NQZ22). ID: 1 Service code: cme | 2022-11-03 10:04:15.185 SC Data - All Services | Connecting to the server ds28.sierracharts.com. Port 10048 | 2022-11-03 10:04:15.185 SC Data - All Services | Requesting security definition data for: NQZ22-CME (NQZ22). ID: 1 | 2022-11-03 10:04:15.185 DTC Client socket (1) | Creating socket. | 2022-11-03 10:04:15.186 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-11-03 10:04:15.186 DTC Client socket (1) | Connecting to IP: 142.215.18.102. | 2022-11-03 10:04:15.186 No download requests in the queue to start downloads for. | 2022-11-03 10:04:15.223 No download requests in the queue to start downloads for. | 2022-11-03 10:04:15.223 No download requests in the queue to start downloads for. | 2022-11-03 10:04:15.223 No download requests in the queue to start downloads for. | 2022-11-03 10:04:15.223 Mapping ESZ22-CME to ESZ22. Service code: cme | 2022-11-03 10:04:15.224 SC Data - All Services | Starting real-time market data updates for: ESZ22-CME (ESZ22). ID: 2 Service code: cme | 2022-11-03 10:04:15.224 SC Data - All Services | Requesting security definition data for: ESZ22-CME (ESZ22). ID: 2 | 2022-11-03 10:04:15.224 Added historical Intraday data request for ESZ22-CME to the queue. | 2022-11-03 10:04:15.224 Intraday data recording state for symbol ESZ22-CME is set to download 'Pending'. | 2022-11-03 10:04:15.224 Triggering next historical data download in queue. | 2022-11-03 10:04:15.224 Delaying start of download for ESZ22-CME. | 2022-11-03 10:04:15.224 SC Data - All Services | Network connection to server complete. | 2022-11-03 10:04:18.591 SC Data - All Services | Starting socket receive thread. | 2022-11-03 10:04:18.591 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-11-03 10:04:18.591 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-11-03 10:04:18.944 SC Data - All Services | Sending logon request message. | 2022-11-03 10:04:18.944 Requesting market depth updates for: ESZ22-CME if supported. | 2022-11-03 10:04:20.185 Separate subscription for market depth updates not supported. ESZ22-CME | 2022-11-03 10:04:20.185 SC Data - All Services | Received logon response. | 2022-11-03 10:04:20.484 SC Data - All Services | Server Name: SC Realtime Server. | 2022-11-03 10:04:20.484 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-11-03 10:04:20.484 SC Data - All Services | Successfully connected. | 2022-11-03 10:04:20.484 SC Data - All Services | Trading is not supported. | 2022-11-03 10:04:20.484 SC Data - All Services | Restarting real-time data updates for symbol: ESZ22-CME -> ESZ22. Market Depth data restarted. | 2022-11-03 10:04:20.484 SC Data - All Services | Restarting real-time data updates for symbol: NQZ22-CME -> NQZ22 | 2022-11-03 10:04:20.484 SC Data - All Services | Clearing market depth for ESZ22-CME | 2022-11-03 10:04:21.618 SC Data - All Services | Received security definition for symbol ESZ22-CME | 2022-11-03 10:04:21.619 SC Data - All Services | Received security definition for symbol NQZ22-CME | 2022-11-03 10:04:21.619 HD Request # 5 | Downloading Intraday chart data for ESZ22-CME to the file ESZ22-CME.scid. Service: cme | 2022-11-03 10:04:26.787 HD Request # 5 | Download start date-time: 2022-11-03 10:02:30.000000. File last date-time: 2022-11-03 10:02:30.000000 | 2022-11-03 10:04:26.787 HD Request # 5 | Using server: ds23.sierracharts.com port 10149 | 2022-11-03 10:04:26.787 Socket (3) | Creating socket. | 2022-11-03 10:04:26.787 Socket (3) | New receive buffer size: 5242880 | 2022-11-03 10:04:26.787 Socket (3) | Connecting to IP: 142.215.18.103. | 2022-11-03 10:04:26.787 HD Request # 5 | Setting DTC encoding to Binary VLS | 2022-11-03 10:04:27.707 HD Request # 5 | Sending historical data logon request message. | 2022-11-03 10:04:27.707 Socket (3) | CloseSocket call. | 2022-11-03 10:04:29.403 HD Request # 5 | Error downloading historical Intraday data for ESZ22-CME. Historical data logon error: Serving data is disabled | 2022-11-03 10:04:29.403 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-11-03 10:04:29.403 Added historical Intraday data request for ESZ22-CME to the queue. | 2022-11-03 10:04:29.403 Triggering next historical data download in queue. | 2022-11-03 10:04:29.403 Historical data download thread signaled to stop. | 2022-11-03 10:04:29.403 HD Request # 5 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ESZ22-CME | 2022-11-03 10:04:29.403 HD Request # 5 | Completion time: 3s. | 2022-11-03 10:04:29.403 HD Request # 6 | Downloading Intraday chart data for ESZ22-CME to the file ESZ22-CME.scid. Service: cme | 2022-11-03 10:04:29.403 HD Request # 6 | Download start date-time: 2022-11-03 10:02:30.000000. File last date-time: 2022-11-03 10:02:30.000000 | 2022-11-03 10:04:29.403 HD Request # 6 | Using server: ds26.sierracharts.com port 10150 | 2022-11-03 10:04:29.403 Socket (4) | Creating socket. | 2022-11-03 10:04:29.403 Socket (4) | New receive buffer size: 5242880 | 2022-11-03 10:04:29.404 Socket (4) | Connecting to IP: 142.215.18.107. | 2022-11-03 10:04:29.404 Socket (3) | Socket gracefully closed by remote side. | 2022-11-03 10:04:29.870 Socket (3) | Closed. | 2022-11-03 10:04:29.870 HD Request # 6 | Setting DTC encoding to Binary VLS | 2022-11-03 10:04:33.091 HD Request # 6 | Sending historical data logon request message. | 2022-11-03 10:04:33.091 HD Request # 6 | Requesting Intraday data. Start date-time: 2022-11-03 10:02:30. Record interval: 1. Symbol: ESZ22 | 2022-11-03 10:04:34.658 Socket (4) | CloseSocket call. | 2022-11-03 10:04:34.994 HD Request # 6 | Error downloading historical Intraday data for ESZ22-CME. Historical data file not available for symbol. | 2022-11-03 10:04:34.994 Historical data download thread signaled to stop. | 2022-11-03 10:04:34.995 HD Request # 6 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ESZ22-CME | 2022-11-03 10:04:34.995 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-11-03 10:04:34.995 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2022-11-03 14:02:30.000000 | 2022-11-03 10:04:34.995 HD Request # 6 | Receiving Intraday data for ESZ22-CME starting at 2022-11-03 10:04:27.319000 | 2022-11-03 10:04:34.995 Added 6 Time and Sales records to Intraday data file for ESZ22-CME after download. | 2022-11-03 10:04:34.996 HD Request # 6 | Timestamp of first Intraday data file record written: 2022-11-03 10:04:27.319000. | 2022-11-03 10:04:34.996 HD Request # 6 | Completion time: 5s. | 2022-11-03 10:04:34.996 HD Request # 6 | Intraday data download complete for ESZ22-CME. Unique request ID: 4 | 2022-11-03 10:04:34.997 Removing historical data download ID 4. | 2022-11-03 10:04:34.997 Real-time Intraday chart data file updates started for ESZ22-CME | 2022-11-03 10:04:34.997 Opened cached Intraday file: Y:\SierraChart\Data\ESZ22-CME.scid. Thread ID: 260 | 2022-11-03 10:04:34.997 Intraday chart data file opened for ESZ22-CME | 2022-11-03 10:04:34.997 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2022-11-03 10:04:34.997 Triggering next historical data download in queue. | 2022-11-03 10:04:34.997 No download requests in the queue to start downloads for. | 2022-11-03 10:04:34.997 Socket (4) | Socket gracefully closed by remote side. | 2022-11-03 10:04:35.327 Socket (4) | Closed. | 2022-11-03 10:04:35.327 DTC Client socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-11-03 10:06:24.617 DTC Client socket (2) | Closed. | 2022-11-03 10:06:24.617 |