Support Board
Date/Time: Wed, 19 Mar 2025 08:36:29 +0000
Post From: Problem with REAL TIME DATA FEED
| [2022-11-03 14:49:46] |
| user08187 - Posts: 15 |
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Hi Even I received similar error. "HD Request # 4 | Error downloading historical Intraday data for MESZ22-CME. Historical data logon error: Serving data is disabled | 2022-11-03 09:04:24.847" Charts weren't displaying bars for some time. I closed and opened the chart, but no use. Then after some time, I deleted all data and reloaded; it took some time and finally it worked. Below is the selection of log: SC Data - All Services | Connected to server complete. | 2022-11-03 09:04:24.523 Triggering next historical data download in queue. | 2022-11-03 09:04:24.523 Triggering next historical data download in queue. | 2022-11-03 09:04:24.523 Triggering next historical data download in queue. | 2022-11-03 09:04:24.523 Triggering next historical data download in queue. | 2022-11-03 09:04:24.523 No download requests in the queue to start downloads for. | 2022-11-03 09:04:24.533 No download requests in the queue to start downloads for. | 2022-11-03 09:04:24.533 Mapping MESZ22-CME to MESZ22. Service code: cme | 2022-11-03 09:04:24.549 Using symbol data fast lookup vector | 2022-11-03 09:04:24.549 SC Data - All Services | Starting real-time market data updates for: MESZ22-CME (MESZ22). ID: 1 Service code: cme | 2022-11-03 09:04:24.549 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 10048 | 2022-11-03 09:04:24.549 DTC Client socket (5) | Creating socket. | 2022-11-03 09:04:24.549 DTC Client socket (5) | New receive buffer size: 5242880 | 2022-11-03 09:04:24.549 DTC Client socket (5) | Connecting to IP: 142.215.18.103. | 2022-11-03 09:04:24.549 SC Data - All Services | Requesting security definition data for: MESZ22-CME (MESZ22). ID: 1 | 2022-11-03 09:04:24.552 SC Data - All Services | Network connection to server complete. | 2022-11-03 09:04:24.673 SC Data - All Services | Starting socket receive thread. | 2022-11-03 09:04:24.673 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-11-03 09:04:24.673 HD Request # 4 | Setting DTC encoding to Binary VLS | 2022-11-03 09:04:24.741 HD Request # 4 | Sending historical data logon request message. | 2022-11-03 09:04:24.741 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-11-03 09:04:24.787 SC Data - All Services | Sending logon request message. | 2022-11-03 09:04:24.787 Socket (4) | CloseSocket call. | 2022-11-03 09:04:24.847 HD Request # 4 | Error downloading historical Intraday data for MESZ22-CME. Historical data logon error: Serving data is disabled | 2022-11-03 09:04:24.847 Added historical Intraday data request for MESZ22-CME to the queue. | 2022-11-03 09:04:24.847 Intraday data recording state for symbol MESZ22-CME is set to download 'Pending'. | 2022-11-03 09:04:24.847 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-11-03 09:04:24.847 Triggering next historical data download in queue. | 2022-11-03 09:04:24.847 Historical data download thread signaled to stop. | 2022-11-03 09:04:24.847 HD Request # 4 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for MESZ22-CME | 2022-11-03 09:04:24.847 HD Request # 4 | Completion time: 0s. | 2022-11-03 09:04:24.868 Delaying start of download for MESZ22-CME. | 2022-11-03 09:04:24.872 HD Request # 3 | Requesting historical Daily data for ETM15 starting at 2014-10-01. SC External HD service. | 2022-11-03 09:04:24.874 SC Data - All Services | Received logon response. | 2022-11-03 09:04:24.894 SC Data - All Services | Server Name: RealTime Server. | 2022-11-03 09:04:24.894 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-11-03 09:04:24.894 SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-11-03 09:04:24.894 SC Data - All Services | Waiting for socket receive thread to end | 2022-11-03 09:04:24.894 DTC Client socket (5) | CloseSocket call. | 2022-11-03 09:04:24.895 DTC Client socket (5) | Shutdown started. Waiting for graceful close. | 2022-11-03 09:04:24.895 SC Data - All Services | Disconnected from the server. | 2022-11-03 09:04:24.895 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-11-03 09:04:24.895 Socket (4) | Socket gracefully closed by remote side. | 2022-11-03 09:04:24.952 Socket (4) | Closed. | 2022-11-03 09:04:24.953 DTC Client socket (5) | Socket gracefully closed by remote side. | 2022-11-03 09:04:25.013 DTC Client socket (5) | Closed. | 2022-11-03 09:04:25.013 HD Request # 3 | Receiving historical Daily data for MESM15-CME starting at 2014-10-02. | 2022-11-03 09:04:25.150 HD Request # 3 | Writing historical Daily data to the file MESM15-CME.dly. | 2022-11-03 09:04:25.150 HD Request # 3 | Bytes received: 196 | 2022-11-03 09:04:25.150 HD Request # 3 | Received 4 Daily data records from 2014-10-02 00:00:00 to 2014-10-06 00:00:00 (5.0 days) and wrote 3 records for MESM15-CME | 2022-11-03 09:04:25.150 HD Request # 3 | Completion time: 2s. | 2022-11-03 09:04:25.150 HD Request # 3 | Daily data download complete for MESM15-CME. Unique request ID: 3 | 2022-11-03 09:04:25.150 Removing historical data download ID 3. | 2022-11-03 09:04:25.150 Date Time Of Last Edit: 2022-11-03 16:00:10
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